dermavenue.com Reviews
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2.1 / 5
Average user rating
433
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for dermavenue.com.
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dermavenue.com Reviews
Read real experiences from customers of dermavenue.com.
Brands may not incentivize or pay to hide reviews.
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Caroline Santman
April 4, 2026
I ordered SkinMedica HA5 Hydra Collagen…
I ordered SkinMedica HA5 Hydra Collagen Hydrator and didn’t open it until a few weeks after delivery, as I was still using my old product. Upon using it, I noticed a very unpleasant smell and developed a rash around my eyes. I tested the product at a reputable store, and it smelled completely different from the one I received from Dermavenue. When I contacted customer service for an exchange, they refused to assist me. I’m concerned about the possibility of an infection from an expired product they sold.
Nancy Cooper Atkinson
March 19, 2026
Ordered 3 March
Ordered 3 March. 16 days ago today!!!! Still hasn’t shipped. Lots of excuses about delays in product shipping to their company. Apologies etc don’t get me my order!!!
Jessica
February 14, 2026
Illegal practices
Dermavenue adds mandatory "shipping protection" (roughly $5) to every order, which should be optional and not mandatory - this is not legal (certainly not in CA). Additionally, customers do not need shipping protection to be able to return damaged or defective products for a full refund. Shipping protection literally only protects customers if your package disappears after it is delivered.
Liliana Caldera
November 4, 2025
I absolutely love shopping at…
I absolutely love shopping at Dermavenue! They carry all the skincare brands I adore, always send thoughtful gifts with my orders, and the prices are fantastic. It’s my to to place for keeping my skin glowing! 💖
Katy Trangos
September 5, 2025
Beware of buying on subscription!
Beware of buying anything on this website on subscription - they lock you in and deliberately deceive you by hiding vital information in the small print. 1. They will never remind you or inform you about your upcoming subscription orders (despite sending daily spam emails)2. Once the money is taken of your account (even if you email minutes after receiving the order number confirmation) they will tell you that it's already been shipped and there's nothing they can do about it. Ironically, their shipping takes absolute ages - I waited 2 weeks for my last order. 3. You will not be able to cancel your subscription without paying a cancellation fee (I've just been told that I need to pay close to $50 to cancel my subscriptions). I've decided to swallow hard and pay the $50 just so I never have to deal with these scammers again.
Anne Woodworth
June 7, 2025
Good experience
I’ve had no issues ordering Neocutis products from Dermavenue. They are listed as a legitimate seller on the Neocutis website.
Elizabeth Ferrand
May 31, 2025
*SCAM ALERT* *SCAM ALERT* * SCAM ALERT* I placed my order 3 weeks ago and I…
I placed my order 3 weeks ago and I still haven’t received it!!! This company is a SCAM
Regina Toepfer
May 19, 2025
Extremely fast shipping, perfect packaging
Shipped the same day I placed my order. Arrived 2 days later perfected condition, authentic product. I was a little worried after reading some reviews, but I will definitely order from again
Melody Henderson
May 15, 2025
I was sent 2 incorrect items
I was sent 2 incorrect items, and they refused to exchange them. I will never buy from them again.
Staci D
March 18, 2025
Fake
Super sketchy. I used them for years and was happy. All of a sudden, I received the same product. I’ve been using for years in a totally different packaging. I did my research to see if Jan Marini changed the packaging and they haven’t. You can’t get a refund with this company, only store credit, but there’s no point in getting store credit if it’s fake. And suddenly there’s no way to contact them anymore. They used to have a phone number you could call. I talked to somebody before who definitely sounded like they were out of California. I feel like I’m dealing with a completely different company all of a sudden. It’s so strange.
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