desigual.com Reviews
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2.5 / 5
Average user rating
5047
Total reviews
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desigual.com Reviews
Read real experiences from customers of desigual.com.
Brands may not incentivize or pay to hide reviews.
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Relaxxxx
April 11, 2026
Worst Customer Service!
If I was able to rate this store -0, I definitely would have done so! Desigual has the worst customer service ever! I was a loyal customer for over 25 years and within those years, I may have had to returned an order or item about 4x without a problem UNTIL, late 2025. In late 2025, I made a large purchase (over $400). I did not like some of the items or the fit, so I requested and received a return label. I returned the items (asking for a full refund) well before the 30-day return window had closed. Crickets! I followed up with Desigual at least a dozen times over the span of a couple of months, and always got an automated response stating that they were trying to decide the best way to handle my situation. The best way to handle my situation was to just give me my money back!!! Thank God I had purchased the items with a credit card! After being given the runaround by Desigual for nearly two months, I contacted my credit card company and explained my problem. The credit card company informed me they would have to do an investigation. They requested a copy of my return receipt which showed the date and time I sent the items back to Desigual, my return receipt number, information regarding the items I returned, and the numerous emails between me and Desigual. Desigual’s response was always the same, of course! I also provided a copy of the tracking notification which showed when and where Desigual received my return. Well … after less than a week, I was fully refunded! I will NEVER purchase anything from Desigual again, and I will NEVER recommend that anyone else does!
Anna
April 10, 2026
Last time I bought online from them
Last time I bought online from them. Need to return things and noone is responding to my emails.
Alex
April 10, 2026
Awful refund experience with Desigual…
Awful refund experience with Desigual online UK. Took forever and had to contact them multiple times. Please do not use Desigual online!!!!! Appalling customer service. Took three months.
Charlotte Dau
April 9, 2026
Shit company 🤬.
Still waiting for a refund 6 weeks now and have been writing to Desiqual again and again but just get an automatic answer 🤬🤬🤬….I never even got a message saying where my packet was! What a shit company…
Juniper Juniper
April 9, 2026
Placed an order 31/3
Placed an order 31/3, yet to arrive, live chat wont connect to a human, the number they provide on that chat when rung is just a message service saying the number no longer operates, sent a webform and heard nothing back. wish i had looked at these reviews before ordering. much regret.
Caroline Bettison
April 7, 2026
Having problems returning items
Having problems returning items. Can't get in touch as they have disconnected their customer service and only use chat bots. Emailed and got a response to say they will be in contact within 48hours. That was 2 weeks ago and still nothing. Emailed again, still nothing. Worst customer service ever and will never buy from them again
Tanya
April 7, 2026
I’m very disappointed with the customer…
I’m very disappointed with the customer service.I returned an item and instead of receiving the refund back to my original payment method, I was given a gift card that does not work. Because of this, I had to pay for my next purchase again with my own money.I contacted customer support multiple times. First, they took more than two weeks to reply, and when they finally did, they simply sent instructions on how to use the gift card — completely ignoring the fact that the card itself was not functioning.After that, they stopped responding again. It has now been several weeks, and the issue is still unresolved.At this point, it feels like they are just ignoring the problem instead of actually helping the customer. Very frustrating experience, especially from a well-known brand.
sally allen
April 4, 2026
No return label
I ordered an item and when it came it did not fit and the same day I went on to the website to return it. Everything was ok apart from I didn’t get a returns label emailed in order to return the item. I have emailed every day sometimes twice a day but get nowhere they just send instructions which I have already tried. You can’t speak to anyone and they don’t stick to their timescales for helping either. I have used this company for over 14 years but they don’t seem to care.
Katerina Ferentinou
April 4, 2026
Stylish boho shirt in nice quality
Desigual has amazing designs at normal prices which is just great !!!! Frequently new designs, unique styles with nice quality. My shirt is very nice, just as the picture. I should have got the S size but I'm keeping it anyway..
Magda
April 4, 2026
Complete scam
Complete scam - they do not refund returns. It's been 3 week since I returned my coat, it has been delivered to the facility and there is no confirmation of the receipt nor a way to communicate with them. PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE
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