dessy.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 277+ users reviewing The Dessy Group. Read verified ratings and real customer experiences on dessy.com before you order.
Related articles
1.5 / 5
Average user rating
277
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for dessy.com.
Brands may not incentivize or pay to hide reviews.
dessy.com Reviews
Read real experiences from customers of dessy.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Eimear Harte
March 14, 2026
Dresses are gorgeous but I couldn’t get…
Dresses are gorgeous but I couldn’t get mine as I needed it for a wedding and it shipped to their international shipper shopex pretty quickly but after that my parcel was stuck there for 3 weeks no sign of movement until I demanded a refund. Gloves shopex don’t answer easily and kept promising each week it would be shipped at end of week. Dessy tried to deflect blame and not help me out until I said it was partly their fault as they chose shopex. I would avoid if you are buying outside of the states
LYW
January 20, 2026
This company does not stand behind its…return policy.
This company does not stand behind its return policy. They are not accredited with the BBB and are sitting at at rating of D-. Dessy is not worthy of spending your hard earned money with them. I am being denied my return because they stated that the two dresses that I ordered were worn. They were never worn except for trying on within my home which is difficult at best with the way the ribbon security tag is attached. This return was done in original packaging with security tag attached but some carpet lint bc it was too long. I also purchased from Azazie, Birdy Grey, JJs House, Bloomingdale’s and Dillard. No problem with any of those returns and exact same circumstances. Do business with a company that is worthwhile of your money. This business isnt it.
Elena Hoffer
October 15, 2025
I did not even order anything
I did not even order anything. The contact with the customer service was very frustrating. Apparently they don’t need customers. Can’t really recommend it and decided not to buy. Good luck with such a customer service if you run into issues.
Brad Jensen
June 29, 2025
No Returns
I ordered a dress in two different colors from Macys online. I tried both dresses on and they did not fit. I put both dresses back on the hangers and in the box they came in. I brought them back to Macys the next day. Dessy then turned around and said one of the dresses was damaged with a stain on it refusing to refund the stained dress. Dessy shipped me the damaged dress and upon inspection there are no stains on the dress. They put a green paper dot where supposed stain was and there is nothing. I inspected the rest of the dress and can not find any stains. In dealing with Macy’s it wound up costing 50% of the cost of the dress as a settlement which is nonsense considering the dresses where in perfect condition. Do not trust Dressy Group as they are scammers. Macys did there best being in the middle.
Shane Walker
December 31, 2024
I ordered shoes from your website over…
I ordered shoes from your website over a month ago, tracking numberLXGYL2023517520CN and it says it was delivered but I never received any goods.
Danielle Hansuld
November 28, 2022
We ordered 5 dresses
We ordered 5 dresses of various styles bit all in the same colour. Before ordering, I sent a link to my Bridesmaids in how to properly measure your body . With the measurement, each girl looked at the chart to see what size suited their measurement and ordered. All they had to do was get it hemmed. Every dress was a perfect fit. So pleased.
Belinda
September 21, 2022
AVOID- cheap and terribly made dresses
I ordered a dress based on the reviews on their website which I now learned are filtered. They only post the positive reviews - beware!!! I ordered a dress through a retailer. It was stained & the dress did not look like the photo online. The dress looked like a 30$ dress. Extremely cheap and poorly made. There was some defects on the skirt. Dessy took no accountability. They kept telling me they never had quality complaints. According to them I was the first one to complain about this specific dress so that means its impossible that there was a quality issue. No logic what so ever!!! They told me to go back to the retailer (which I did and they ordered to clean it with dish soap for me - yes they told me that!!). We ordered a total of 6 dressed from them and this was the service we got. One girl had to reorder because of a sizing chart issued and the second dress she ordered (from the website) was torn and had a huge stain. Just avoid. Go spend a few dollars more on a mori lee dress and you’ll be much better off!!
Olivia
April 9, 2022
Awful
I ordered a dress for my brother's wedding. According to their size chart, I should fit their smallest size perfectly. I paid extra to have the dress sent faster, but it still took several weeks. Once it arrived, I tried it on and the bust was HUGE. NOTHING like the size chart, at all. It is completely ridiculous--there is so much extra fabric that there is literally a vertical flap sticking off my chest, and I am not even flat chested! I tried to leave a review on their website but they never actually posted it, which feels super sketchy. And, I have to pay a 25% restocking fee so I can't even get a full return. The quality of this dress was horrible and their customer service is nearly impossible to get a hold of. I will never order from here again.
Grace Galie Lubell
November 23, 2021
Wedding planning wasn’t easy. Dessy made it worse.
UPDATE: Dessy attempted to contest this review on WeddingWire. I have evidence to support all of my claims, so their dispute was unsuccessful. Brides, beware!Wedding planning wasn’t easy, especially in a pandemic. Most of our vendors adjusted to the uncertain times, kept us in the loop with changes, and bent over backwards to make our day as perfect as possible in a pandemic. Not Dessy. We ordered bridesmaids gowns in June 2021 for my wedding in October 2021. Orders were expected to ship mid-September. Come September, no updates from Dessy, so we reach out for tracking information. Imagine our surprise when Cindy Dessy replies that their factory shut down, our gowns are not in production, and they will not arrive in time for the wedding. Let me clarify: Dessy did not attempt to contact us about this when the factory shut down, they waited until WE ASKED THEM, with only 5 weeks to go until the wedding.Cindy Dessy gave me a call, and I expected to discuss a solution. Instead, Cindy listed out excuses, met my concerns with condescension and hostility, and showed no empathy or remorse. It became my job to keep the call on-track and find a solution. Cindy only apologized once - at the very end of the call, as she hung up.Dessy offered to replacements from their domestic stock - gowns in the same colors, but not the styles we had chosen. While not ideal, it was a solution, and Cindy assured me the gowns would arrive on time. But the gowns that did arrive were defective or mishandled. One gown meant to ship to New York was instead shipped to New Jersey - to a town that doesn’t exist. Other gowns arrived with unraveling lace, torn skirts, and bleach stains. Some gowns could be salvaged, others couldn’t, and we had to turn to other retailers. (Brides, may I recommend Lulu’s and Amazon?)Dessy should learn from this, reevaluate their business practices, and offer professional development training to Cindy. But I do not expect them to do so. Instead of learning from the pandemic, they made its uncertainty and chaos their business model. Brides, RUN AWAY from Dessy - they will not meet your expectations, even if you expect the bare minimum.
Mandy Livingston
September 17, 2021
Dessy is unreliable, don't buy from here.
I get Married in 2 months. I have 8 bridesmaids and all of them ordered their dresses ahead of time for my wedding in November of 2021. It is now September… and one of my bridesmaids who ordered her dress in May, received an email from Dessy stating that “they cannot fulfill her order due to COVID regulations”. So now, she is stuck without a bridesmaid dress. All of my girls ordered the color amber sunset in Lux Chiffon and they all came in on time and were beautiful. However, the bridesmaid that does not have her dress now has to worry about finding another one off of a different site, and we’re hoping it’s the same color. I am So upset with dessy. I’ve tried calling, no answers no matter how long you wait or call, they actually hang up the phone on you. She cannot get another dress from dessy because they take 24 weeks to ship. So what is she supposed to do, Dessy? As the bride, this is very annoying because now I have to worry about one of my bridesmaids dresses looking completely different than the rest of the dresses. They said they would give her a coupon. That does not help when my wedding is less than 2 months away, and Dessy screwed us over. Not happy at all and I would really appreciate a response in order to fix this issue, because my bridesmaid did everything she was supposed to by ordering her dress ahead of time, and Dessy did not do what they were supposed to do
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).