dior.com Reviews
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1.6 / 5
Average user rating
11204
Total reviews
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dior.com Reviews
Read real experiences from customers of dior.com.
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Mary Ann G.
April 12, 2026
Online ordering experience very poor.
I ordered the Dior Backstage Flash Perfector Concealer. It does not work any better than my drug store brand. Also, the color was not right for me. Dior did not offer any exchange for a better color. Dior’s return policy required me to use their mailing label which carried return shipping fees that are much higher than I would have spent had I been able to ship the return on my own. I would not suggest anyone order online. If you want one of their products, find a local retailer where you can try the product before buying.
CS
April 9, 2026
Terrible experience with customer…
Terrible experience with customer service re defective phone case. £260 case and the cover falls off when you pull it out of a pocket or a bag. How can they sell this at this price and pretend it's OK?Customer service won't do anything to assist at all, and claim there's nothing wrong with the item. Total rubbish. Now taking legal action. Suggest you refrain from buying from this supposedly luxury house and go to other marques that offer a much better experience e.g. Gucci and Fendi.
Alyssa Franchi
April 8, 2026
The quality of the fashion jewelry is horrible
The quality of the fashion jewelry is SHEIN quality. Absolutely disgusting I’m never spending my money on Dior jewelry ever again. I never even wet the ring and barely wear it and it’s tarnished so badly it’s only been 2 years I have the ring.
Gia Vigile
April 6, 2026
Dior is no longer the brand it once…
Dior is no longer the brand it once was.What used to represent craftsmanship, reliability, and a standard you could stand behind now feels like a shell of that legacy. Today, it feels like the priority has shifted away from quality and toward maximizing profit at the expense of the customer. The materials no longer reflect durability, the construction is no longer built to last, and the overall experience does not justify the premium pricing.I spent $2500 on a pair of sneakers that I owned for only a few months before they began to fail at the seams, leaking a yellow glue-like substance. For a brand operating at this level, that is completely unacceptable. Even more disappointing is the lack of accountability when raising concerns about a faulty product. There was no meaningful ownership, no resolution that matched the severity of the issue, and certainly no sense that the customer experience mattered.Brands like this used to provide a sense of security in your purchase—confidence that you were investing in something that would last. That trust has eroded. Instead, it now feels like customers are left absorbing the risk while the brand distances itself from responsibility once the sale is complete.Customer service was equally underwhelming. At times, the level of care felt below what I’ve experienced in far less premium environments.For comparison, I recently had a similar quality concern with Cartier, and their approach to customer service felt far more professional, attentive, and reliable. That kind of consistency and respect for the customer is what luxury should look like.Overall, this experience reflects a broader issue: when a brand’s identity becomes more about image than substance, the customer ultimately pays the price—literally and figuratively.
Rick Hendrix
April 6, 2026
So many BAD REVIEWS!They deserve all of them.
With all the bad reviews of this shop, after actually going into the store, I now see WHY there is so many one ⭐️ reviews!I spoke to the manager (Shawn) of the Dior boutique one month ago. Yes, one month ago! Also, it was with the MANAGER!!!Regarding special ordering in a pair of sunglasses for me, as they were not in the store. He told me he would contact me. This is a text, call, or email I will never receive apparently. I am quite shocked my this, due to their image, reputation and ridiculous prices!I gave them a one star, if there was anything lower than that I’d give them that too.I was dressed smart casual carrying a Birkin bag, guess that wasn’t good enough. Or, possibly the real reason I suspect because I’m trans could highly have been the cause of the unwelcome nature.The store manager (Shawn) wasn’t really memorable, or interesting in any way really.Dior, be careful of who your management staff are.Needless to say, I will never go into this shop again.This is shocking!!!!!!!!!
Rodica Neamtu
April 5, 2026
This company is awful
This company is awful. They mislead customers into ordering specific packaging and samples that they do not honor under the disguise of "unavailability". At the time I placed my order, I received no feedback that the packaging that I wanted or the samples that I ordered or the samples were not available. Howevwr, the order was delivered in the wrong package and without any samples. When I inquired about the above, I was told that they neither were available.A luxury brand should do better than this.I am completely dissatisfied with the product and they want to charge a 9$ fee for the return. This return is entirely the fault of the company misleading me and all other customers, thus they should not charge any return fee. Go to CHANEL or any other brand, this company is a scam!
Angela L
March 26, 2026
Spent over £200 online for a wedding…
Spent over £200 online for a wedding present with engraving on the perfume. The perfume came in cellophane so I didn’t open it. I gave it to the bride to be and there was no inscription. Contact to customer services. They’re to was so rude even though it said on my receipt of everything that was included in the package the engraving they said I didn’t pick it. I will never shop with Dior again
A.
March 19, 2026
Fantastic service from Norah
Fantastic service from Norah! Purchased two orders where I was expecting the couture gift packaging but I only received one box in one order and one bag in another order. Norah was able to help me place new orders and assured me that each order would come with the correct packaging which I am very thankful for. Unfortunately, the shopping bags were no longer available which was a bummer but this was no problem, thank you to Norah at Dior!
N Lone
March 18, 2026
⭐☆☆☆☆ Extremely disappointing experience with Dior
I’m writing this as a regular Dior customer who has placed several orders over the past month, which makes this experience even more frustrating.My original order (over £200) went missing after a DPD driver claimed it had been delivered. The “proof of delivery” was simply a photo of him holding a box — not at my property — and, even more concerning, the exact same image was used for multiple deliveries that day. He claimed the parcel was left on my doorstep, yet nothing was there. This is despite the fact that Amazon parcels left in the same place are always received without issue.To make matters worse, the following day the same driver returned and attempted to pressure my husband into signing a document to confirm delivery — despite the parcel never being received. DPD policy also states parcels should not be left unattended unless instructed, which we did not do.While Dior did arrange a replacement, the overall handling has been incredibly disappointing. The complimentary gifts and miniatures — which were a key reason I chose to purchase directly from Dior instead of retailers like Boots (who were offering 25% off) — are now suddenly “unavailable.”What makes this particularly frustrating is that Dior’s website is still actively advertising gifts with purchase, including pouches with miniatures for orders over £200 — a threshold my original order exceeded. Yet customer service continues to insist no minis or samples are available, which feels misleading at best.In summary:- Missing parcel with highly questionable “proof of delivery”- Inappropriate follow-up from the courier- Replacement order not reflecting original offer- Gifts that influenced purchase decision not honoured- Ongoing promotions contradicting what customer service is statingAs a loyal customer, I expected a much higher level of service and transparency from Dior. Unfortunately, this experience has been both inconvenient and disappointing, and it has made me reconsider purchasing directly from Dior in the future.
Miha
March 17, 2026
The shame on the dior.com website
It is nothing short of humiliating for Dior.com that, while it markets and sells perfumes throughout the European Union, Slovenia is pointedly excluded. When asked to explain this absurdity, their representatives offered the astonishing excuse that they are “a young company” still in the process of establishing themselves. Such a response would be laughable were it not so insulting.Rather than addressing the issue with the seriousness it deserves, they sent me a carefully worded message suggesting that I have the product delivered to a “reliable” address in Italy or Austria, from where it could then somehow reach me. There was no apology, no accountability, and no indication that they grasped how offensive such a suggestion actually is. The implication is unmistakable: Slovenia, despite being an EU member state, is apparently not a market they consider worth serving directly.For a brand that trades so heavily on prestige, heritage, and refinement, this is a spectacular failure of judgment. It is shabby, arrogant, and deeply contemptuous in tone. When I asked when they intended to correct this exclusion, I received no answer at all.What makes the matter even more striking is the contrast with the legacy they claim to embody. From the days of Christian Dior—who, whatever else may be said, understood the value of composure, dignity, and social intelligence—we have descended to a cadre of representatives so inept, provincial, and unserious that they appear wholly unqualified for the basic demands of international commerce.
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