diydirect.com Reviews
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4.2 / 5
Average user rating
1272
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for diydirect.com.
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diydirect.com Reviews
Read real experiences from customers of diydirect.com.
Brands may not incentivize or pay to hide reviews.
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Noel
March 25, 2026
Good price and delivery, nice products.
Just started using DIYDIRECT.CO.UK - quite impressed with service. Goods turned up just over 24 hours after order. All good and decent price.Comms were pretty good, and courier was Royal Mail, ordered small cabinet items (brass casters, box corners, screws and a brass handle). nicely packed 10% discount code included for next order.
Sian
February 24, 2026
Excellent customer service
Excellent customer service. I ordered the wrong size of one of my items, they spotted my error and emailed me. They corrected my order, posted it and it arrived the next day. I can't fault this company and will definitely use them again.
Karen b
January 30, 2026
Order of various hinges
I ordered 12 small hinges of various sizes with screws included. I couldn't find another source with the same variety to purchase. They all arrived next day at a reasonable price. Very happy with the service. Will definitely use this company again
Jenny W
December 15, 2025
A perfect experience all round
Nice website, helpful customer service, fast delivery and the products I bought are excellent. Thank you DIY Direct 👍
Adam Palani
December 4, 2025
Fake and faulty items are sold, hard to return.
I ordered 10 locks and I am a locksmith, they supplied all faulty items. Selling manufactured faulty items. Cheap and not usable locks. When I requested a refund, so many excuses, luckily I paid by PayPal. I got money back but did not return postage costs. Beware of these guys, they are not practicing fair trade policies. Looks like they're selling defective products, might have gotten them at scrap price. #locks #locksmith #items #refund #PayPal #money #postage #guys #policies #products #price
Mr & Mrs Blatchford
July 25, 2025
What a fantastic company
Great choice of products from such an efficient company. I received my very well packed parcel by 9.30m the next day! A total pleasure to shop with them from start to finish. Thank you DIYdirect 5 ⭐️
Andy F
April 25, 2025
Very happy customer
Huge choice of products, great prices and my order was with me the following morning - brilliant!
Poplars carehome
March 28, 2025
Returns is difficult to deal with
I have placed some light bulbes but they were wrong items due to difficulties to see the differnt base.Requested returns but they will find all sort of excuses not to accept the returns. If I were you I would be very careful to make sure you are buying the correct items. Customer service is terrible specially Scott.
Yasir
January 30, 2025
Good service
Had exactly what I needed and it arrived next day
Mike Thompson
December 19, 2024
SCOTT DON'T BELIEVE A WORD HE SAYS, KNOW FOR MISSELLING ACTIONS (FRAUDULENT INDIVIDUAL) …
I CONTACTED THIS BUSINESS REGARDING A GATE LATCH ON ITS QUALITY AND STRENTGH. WAS TOLD BY SCOTT " OH YES IT'S NOT THIN, IT DOESNT BEND IF GATE GETS SLAMMED" SO WITH THAT ASSURANCE I PURCHASED IT. ANYWAY IT ARRIVED I LOOKED AT IT. THE QUALITY IS POOR AS FOR THE RIGIDNESS THAT TOO IS VERY POOR AND IT ARRIVED WITH A SLIGHT BEND IN IT! IT WAS ALSO NO DIFFERENT TO THE LATCH ALREADY ON MY GATE THAT IS SAME THINESS AND QUALITY THAT'S BENTI CONTACT THE BUSINESS, YOU SEEM TO HAVE TO FILL A FIRMOUT THE WAIT FIR THE TO APPROVE OR DECLINE THE RETURN FIR REFUND. NEXT DAY I GOT THE APPROVAL BUT THEY DINT TELL YOU THAT YOU HAVE TO PAY RETURN POSTAGE EVEN FIR A NOT AS DESCRIBED ITEM! (SEE ON ASKING TO RETURN THEY ONLY PUT LIMITED REASONS TO SELECT)I RESPONDED BACK EXPLAINING I'M NOT PAYING POSTAGE FIR A FAULTY NOT DESCRIBED ITEM I'VE BEEN MISSOLD AND THEREFIRE REQUEST PREPAID POSTAGE LABEL ISSUED OR REFUND IF POSTAGE COSTS HONOURED ONCE RECIEVED.OH NO NOT SCOTT HE JUST TRUES TO PASS THE BUCK BACK.SO NOW I LEFT WITH TAKING UP WITH TRADING STANDARDS FOR MISSELLING AND LEAVING REVIEWS ONLINE AS TO WHY THIS BUSINESS IS UNPROFESSIONAL AND DOESBT DESERVE POSITIVE REVIEWS!MISSELLING AND FRAUDALENT
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