dolcevita.com Reviews
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Join 141+ users reviewing Dolce Vita. Read verified ratings and real customer experiences on dolcevita.com before you order.
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1.5 / 5
Average user rating
141
Total reviews
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dolcevita.com Reviews
Read real experiences from customers of dolcevita.com.
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customer
March 31, 2026
Ridiculous shipping. Refusal to cancel and refund.
They do not communicate about shipping delays on the front end. I called to see where my order was and I was told it would be shipped by the weekend. It was not. 12 days and no shipping update is not okay. They refused to cancel the order because it was already released to the warehouse. Extremely frustrating. I love their shoes, but I will not buy from the company directly anymore.
Buyer
March 18, 2026
Don't bother
I used to love Dolce Vita, they were honestly one of my go-to brands. But over the past year or two, the customer service has completely gone downhill.Orders are not shipped within a reasonable timeframe, and what’s worse is their website doesn’t reflect accurate stock. You can place an order, thinking something is available, only to be left waiting with no real updates, and it honestly feels like they have no intention of providing any meaningful updates at all. Then, out of nowhere, they’ll claim the item is “low stock” even when it’s a newer item that was just listed, which makes the whole situation even more frustrating and confusing.Customer service reps are not helpful either. It often feels like they don’t actually know what’s going on, and you end up getting vague or inconsistent answers just to move the conversation along. The most frustrating part is the email communication is you’ll receive the same copy-and-paste response from “different” representatives, which feels dismissive and honestly a bit gaslighting when you’re just trying to get a clear answer about your order.It’s disappointing because the brand used to be reliable, but now the overall experience just isn’t worth the hassle.
Natalie Lelless
March 4, 2026
Horrible and shady business
Horrible and shady business. I first ordered two pairs of boots to come in time for my holiday. I ordered overnight shipping, they came 5 days later and not in time for me to take with me. I called and they were like ohh sorry here is your money back for shipping. Then I told them I wanted to return them. They sent me the return slip, but they shipped them in 2 different boxes. I asked for two different return slips and they refused. I got to Fed Ex and Fed Ex told me they cant accept the same label for two different boxes, the guy gave me a huge box that fit both of their original boxes and was very helpful. I told him to take it up with Dolce Vita as they dont care, and he said yea we have nothing but issues with them. So right there another red flag. My return was sent and delivered on a Friday. After a week no reimbursement, someone said ohh I see we have it it shouldnt be long. We are going on almost 3 weeks now, of no reimbursement. I emailed again and now all of a sudden they can issue it later today. What type of scam are they running here ? where they think customers wont notice that they never got their hundred of dollars reimbursed ? 3 weeks? and the only time they say they can refund it immediately is when the customer reaches out ? also said this will take 2-3 days to reflect on my account once they process it. In conclusion they are not trustworthy on any level. I believe I will be monitoring my account for the $285 they owe me, which should have been reimbursed to me over a week ago, and if it is not here in the next 3 days ill be filing a fraud charge with my bank, the attorney general, and the BBB. Should be ashamed of yourselves.
Kristin BIRD
February 28, 2026
They take your money then don’t send the shoes.
Placed an order for 2 pairs of shoes on 9/25/25. Broke into 4 payments that I paid in full in November. I received boots in October, but did not receive the flats. I have contacted them several times. They didn’t tell me until 2/4/26 that the flats are out of stock and I haven’t been charged. I contacted several times to say I paid for the shoes and I need a refund. They tell me that since the order is so old, they can’t give me a refund and only offer a store credit. This is their fault not mine. They essentially stole $50 from me. Horrible company.
Lily
February 24, 2026
Order Not Shipped After Over a Month
I placed an order on Jan. 22, 2026, and by Feb. 24, 2026 it still had not shipped. I contact customer service once and was never able to connect with an agent. I tried again a few days later and the agent just told me that it was processing and gave no explanation for the delays. The customer service agent even confirmed that the item was not backordered, so there is no reason it should take over a month to ship one pair of shoes. I ended up cancelling the order and requesting a refund. Let's hope they actually give me my money back.
Donna Butler-Blut
February 19, 2026
Their boots are sized are wrong and no refunds, DONT BUY ONLINE!
I ordered a pair of boots for my daughter, and they are not true to size. The customer service rep admitted they run small but would not refund my money. He told me that's the risk you take and could care less about doing the right thing. It is not ok when you buy an 8.5 you are sold a smaller size with no way to return. Totally false advertising. Do
Lynn Thompkins
February 14, 2026
BAD BUSINESS
I ordered a pair of tennis shoes on 02/06/26 and no movement on my shipping. It's now 02/14/26. I will never order from them again. It shouldn't take that long for shipping.
Erica
February 9, 2026
They lie to customers
They lie to customers. On the web it says free standard shipping with the app, there’s no mention of a $100 limit. Incredibly misleading and wrong.
Tina Dyer
January 30, 2026
NOt worth the $$$$$ Quality is terrible
Wore these boots one time and the material literally flaked off
barbara
January 8, 2026
Fall apart
Had these boots for a couple years. Worn rarely as i live in Florida. Took a trip north and started seeing debris on floor. Finally realized inside of boot fell apart. Sent pics to company and they said sorry too old for them to do anything. Awful.
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