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4.4 / 5
Average user rating
13878
Total reviews
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domain.com Reviews
Read real experiences from customers of domain.com.
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Brent Dodge
April 11, 2026
I was helped immediately
I was helped immediately, professionally, and successfully in my interaction with Akanksha today. She really knows her customer's needs and quickly figured out what needed to be done to solve my situation. Fantastic!
ANGE
April 11, 2026
AI chatbot spoke too quickly was transferred to actual person
My problem was that any emails I sent to yahoo.com addresses would not be accepted as according to yahoo.com emails from my domains required authentication.I needed to organize authentication for my 4 email boxes.Initially what sounded like an AI chat bot tried to resolve my problem but the chat bot when giving instruction spoke too quickly for me to be able o enter the text required to complete the authentication for the first email box.Eventually I was transferred to a young lady by the name of Jay S.She was excellent and very efficient in authenticating all 4 of my email boxes.Had my interaction with the AI chat bot I would have given Jay S. 5 stars for her excellent service.
Rose Ledbetter
April 11, 2026
Very kind person
The agent i spoke to was very kind and helpful I will call back as I tried to update my email and had a little problem doing that.This was after I got all the phone with her.
J. Adams
April 11, 2026
Commitments made not met
Commitments made and consistently not met. What should have been simple and straight forward consistently had not been resolved after extensive time in the phone.
Margaret Beauchamp
April 11, 2026
The auto-bot knew I needed a person
The auto-bot knew when I needed to talk to a person-and Jazz was great! Helped solve the issue immediately and change service for some savings. Looking forward to the email migration and future excellent customer service. Every interaction with customer service has been pleasant and productive.
Jim Sanfilippo
April 11, 2026
I was originally with Ipower
I was originally with Ipower, then Ipage and now here. I am retired for some time, but I still have some friends that I was helping with their sites. So far, I am glad that I can speak with human beings, but it comes at a cost. I had to pay a lot of money for some help that I may not ever need again. Sucks, but I just had to eat it.
Jenny Felder
April 11, 2026
My appointment was canceled!
I just received notice that my appointment on the 17th has been canceled. I responded with this: No, no, no, no, no! Please do not cancel this appointment! I have spent hours on the phone the last 2 days trying to get some help and I have gotten NONE!!! On the last call I was told to call Chris and leave a message and he would call me back as soon as he was available. That was somewhere around 11 or 11:30 this morning. I waited all day and never heard from him. Yesterday I had an appointment with Lou and HE NEVER CONTACTED ME or let me know he could not. This is really stressing me out.Virginia Felder
customer
April 11, 2026
My assistant was patient & very helpful.
My assistant was patient & helpful! Thank you! I don't remember her name .... The prompts did not work on my phone.
Kimberly Summitt
April 11, 2026
Ryan B rocks the house
Today in my experience with working closely with Ryan B, he was amazing, and went well above and beyond the call of duty. I’ll be forever grateful for his knowledge and assistance, this IT stuff is not an easy thing for me, so I appreciate the support from people that know what they are doing. Thank you!
michael b
April 10, 2026
C.J.
C.J. was very patience, knowledgeable, and understanding. Kudos to him and the team!
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