dorothyperkins.com Reviews
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1.8 / 5
Average user rating
3579
Total reviews
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dorothyperkins.com Reviews
Read real experiences from customers of dorothyperkins.com.
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Wendy Devine
March 31, 2026
If there was a zero rating…
If there was a zero rating, that’s what DP would get. Easy to order and pay but the items then arrived from 5 different providers and all poor quality. The returns process was the most difficult I’ve ever encountered with negotiating their online return portal, having to return the items to 5 different providers using 5 different return methods and now still waiting for my refund money 3 weeks after the return is showing as recorded. I’ll never order form DP again.
SW
March 30, 2026
My returns are not being refunded
My returns are not being refunded, there is no telephone number to contact Dorothy Perkins and their customer response is automated. Do not order from them unless you are happy to never be refunded for returns.
J
March 14, 2026
Return Charges …. confusing & not transparent
Contacted DP to query returns charges before I placed a large order. They were not able to confirm the charges I could expect until I’d actually placed the order which I am not prepared to do! Not transparent at all, won’t be ordering. Rather disappointed.
Michelle Clark
March 11, 2026
Wish I had checked on here before…
Wish I had checked on here before ordering. I’m now £70 out of pocket. DON’T ORDER
naomi
March 7, 2026
The item I ordered was faulty . Made poorly and the stiching had come away
The item I ordered was faulty and needed to return. The returns process is the Worst Ever . Once Evri had returned it to the warehouse which worked perfectly it went down hill . To ask about your return there is NO EMAIL NO CONTACT NUMBER AND ONLY MESSENGER USING AI. ON WEBSITE IT SAID I WOULD RECIEVE AN EMAIL ONCE RETURNED BUT NOT A WORD. .MESSENGER TELLS ME THERE ARE LOTS OF RETURNS AND TO BE PATIENT . I WILL NEVER ORDER FROM THEM AGAIN
Gemma
March 6, 2026
Absolutely shocking service
Absolutely shocking service! Am still awaiting a refund of £90 which was apparantly processed 5 days ago. Am unable to speak to anyone. Beyond a joke, DO NOT PURCHASE from DP
L Tompkins
March 6, 2026
Good evening order a pair block black…
Good evening order a pair block black shoes and floral dress back inSept 25 I kept the dress very nice but sent the block black shoes I have sent severals email with screenshot of the shoes stating they have been recieved back but still to no avail no refund recieved it’s very frustrating upsetting that you still not sent my refund from last year. Please forward this refund's to me urgently this is very annoying 😡😡
Natalie Walsh
March 6, 2026
No refund for 14 days.
chasing up a refund for a return on 16th Feb, received a partial refund. no response to online social media messages. sent them a further message on chat stating they have now breached Consumer Rights Act 2015. Lets see if they respond to that! Dorothy perkins was my go to store back on the day, not the case anymore.
Unhappy Customer!
March 4, 2026
Poor poor poor customer service
Poor poor poor customer service. Cannot get hold of them to get a refund. Sent various messages via their text service. Told to wait for 15 days which I have done and still nothing. Contacted again and now they are not responding. Appalling service.
customer
March 3, 2026
Appalling returns service
When DP's had actual shops, the clothes were brilliant, their sizing was always perfect and consistent.My recent order was really big, so needed to be sent back.Appalling refund service, it took 3 weeks to receive the money back into my account and the only communication I received was an AI bot! I certainly will not be using again. Disappointing.
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