dronenerds.com Reviews
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4.7 / 5
Average user rating
227
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for dronenerds.com.
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dronenerds.com Reviews
Read real experiences from customers of dronenerds.com.
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Francisco Pulenta
April 11, 2026
I was attended very cordially in the…
I was attended very cordially in the store building when I went to leave the drone and when I went to pick it up. Also, when asking some questions by phone. The technician that attended me was José.
michael chugranis
April 9, 2026
DJI Mini 3
Great services and knowledgeable repair on my DJI Mini 3 propellor arm. In fact, the parts were back ordered and the Jose found the parts on Amazon. I ordered them and shipped them directly to Drone Nerds. It was fixed the next day. Will use them for all my service and repairs moving forward. The only negative feedback is that they don't answer their phone or return voicemails- you need to open a ticket online.
Troy Pritchard
April 8, 2026
Awesome Shop
Drone Nerds is a straight up professionally run business. They be sure to record and photograph anything you bring to them for repair. They respond quickly to emails and answer questions and address concerns in a timely manner.
Jeffery Cannon
April 7, 2026
Professional and Helpful
Unfortunately DroneNerds was unable to solve my issue due to manufacturer's software. However, they were very helpful in getting me to the proper channels for fixing the issue. They gave me clear, honest and timely communications.
Raphael Clermont
April 2, 2026
GREAT SERVICE
Great service from beginning to end. Very friendly folks and very good communication
Jim Evans
March 24, 2026
Yael was so patient
Yael was so patient , kind and persistent.It took 3 months but we finally got our drone and controller back. The controller was stuck in customs. Yael kept after DJI until they finally sent us a new controller.He is a great example of what customer service should be. Jim and Yvonne Evans
Caleb Kuester
March 19, 2026
I'd trust this site
They were unable to fulfill my order in a timely manner, but they were the best price for DJI O4 air unit. Turns out any form of that air unit, including in drones, anywhere near this price was on back-order, even from China directly.I gave it a good wait. Eventually they said they didn't know when they were getting in new ones, so they were able to immediately refund the order.Good customer service and I understand that this crazy world offers few promises these days. It's not like they were intentionally jerking me around and that's really all one can ask.
John Halle Wilson
March 5, 2026
Drone Nerds delivered outstanding…
Drone Nerds delivered outstanding service on my DJI Inspire 2 repair. Mario was exceptionally helpful, taking time to thoroughly explain the work and suggesting effective solutions to run DJI Assistant 2 on my laptop. Their honesty and professionalism are rare today. I highly recommend them and will use their services again.
Jonathan Snyder
March 2, 2026
Drone was sent back with in-operable SSD
Sent my Mavic 3 Pro Cine for a rotor repair. The drone was sent back to me after repairs with the onboard SSD no longer operational. Months of back and forth ensued and Drone Nerds refused to take any ownership of this happening and now i have a quasi functional drone that just took a $3k loss because i can no longer use the SSD or shoot in Pro Res. Afterwards they said they would refund me for the rotor repairs and after a month havent done so. This isn't even scratching the surface of countless emails I sent to them and phone messages left that went un-returned. If you value your equipment, look elsewhere!
Terry Wibbenmeyer
March 2, 2026
It was timely and they were able to…
It was timely and they were able to answer my questions
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