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1.3 / 5
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ebookers.com Reviews
Read real experiences from customers of ebookers.com.
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Chris guest
March 1, 2026
I have a complaint and the company will…
I have a complaint and the company will not even respond they're stealing money from me
Ana B.
December 19, 2025
NEVER again!
I have used ebookers for many years but will NEVER use it again. In fact I just deleted the app from my phone. It's a real scam. Tickets are cheaper most of the times but there's absolutely no customer service. Impossible to change or cancel a ticket. The app has not been working for three days (I need to change a ticket and keep getting the message "Sorry, we're having a problem on our end. Please try your search again later."). The same message for the last THREE DAYS. Do not use ebookers if you can help it. Definitely worth spending a little bit more and being able to talk to human beings when you need help. I'm disgusted by their customer service.
Kevin D
February 27, 2025
Managed to book the flight quickly
Managed to book the flight quickly, though slightly higher then other websites
ReadOn
February 26, 2025
⚠️ DO NOT BOOK WITH EBOOKERS – THEY ABANDON YOU! ⚠️
I am writing this as a strong warning to all travelers: NEVER book with Ebookers! They are not a real travel agency—they are online scammers who take your money and then ignore you when you need help.We booked a round-trip flight with Air China through Ebookers. Our return flight was canceled by the airline. Ebookers sent an email pushing us to cancel instead of rebooking us. We have been trying to contact them for hours via chat and email, and they are completely ignoring us. No solution, no rebooking, no response.They take your money, and when things go wrong, they disappear. Customer service is useless. They just leave you waiting. You are on your own if a flight gets canceled. They won’t help!The only real alternative: Book directly with the airline.
Jane Hermans
December 18, 2024
Unexpected charges
After booking return conecting flighs from Brussels to Dublin which weren't cheaper, I returned from the funeral to find an extra 89.89 euro payment. This was not clear at the time of booking. Please be alert. ( Ebookers ) .
Peter
October 31, 2024
Flight Ticket Misspelled
I missspelled a Name on my Flightticket (i switched two letters). I tried to get it fixed directly by the Airline... but they told me they can't help me cause I booked with ebookers. After that I filled in two forms over a week in between them, so enookers would fix the name. I never heard anything from them, that's why I called them. They told me they can't see any filled in form and send me another form to fill in (apparently the one on the internet is the "old one"). I filled it in and send it to them. They told me on the phone, that they got it and will come back to me in 48 hours. They also told me, i most likely have to cancel my flight and book a new one (without getting any money back), because it is "too late" to fix the name (1 week before the flight).I did not hear from ebookers in the next 48 hours and started losing hope. I called the airline directly again and told them what was happening... they were nice enough and fixxed the name for me for free... never got any message grom ebookers again... Worst customer service EVER
Gillian Gormley
October 18, 2024
Ive been waiting for a refund of over…
Ive been waiting for a refund of over 200 euro since August 31 of this year. Ive sent numerous emails asking for an update - the first was 17 days ago and each time Ive been told to wait. DO NOT USE THIS SITE.
SW
October 17, 2024
Worst company of all
Worst company of allTried to get a confirmation of a cancellation Impossible, worst costumer service I ever experienced
Anna
September 3, 2024
Be wary of ebookers closing
Have used ebookers for years and am currently a platinum member. I recently asked for the lounge vouchers I’m entitled to as a member reward only to be advised that there was a system booking error so they would credit points to my loyalty scheme. Sounded fine however as ebookers is closing down on 4th September and the 72 hours is now 6 days I would assume this is a rouse and there is no intent to honour this. I was about to book a hotel but the customer service and false promises have made me reconsider. Whilst ebookers (Expedia Group) have said bookings will be honoured if I had any I would cancel them as there is no support that I would trust in the future
Dáithí Ó Raghallaigh
September 1, 2024
Never take airline credit from Ebookers…
never take airline credit from Ebookers. family booked to go to Chicago, However I had to pull out because of a issue with my gallbladder and knowing I would not be covered by heath insurance in the US. Flight cost €517.00 . got the credit told I could use it on any fin-air route. so after gallbladder was removed tried to book Dublin to Helsinki which is advertised around €370 euro even cheaper with Swissair €170. ebooker wanted another €500 with my credit of €517 bringing a ticket they had advertised on their site for €370 to now just €1017.00 Its extortion. They never intend on you getting any of the value of you credit and I informed them over a month before flying so they resold my seat. to add to this my wife did take the flight , it was to a friends wedding. the flight to Chicago was cancelled and the put her on a much later flight to New York then on to Chicago missing the wedding . Not a great day.
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