ecosusi.com Reviews
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2.4 / 5
Average user rating
237
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ecosusi.com.
Brands may not incentivize or pay to hide reviews.
ecosusi.com Reviews
Read real experiences from customers of ecosusi.com.
Brands may not incentivize or pay to hide reviews.
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Debbie Longley
March 17, 2026
Disappointing
Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My enquiry was to buy a replacement strap as it had been a while - customer service reply was that I couldn’t purchase a strap separately and the ‘solution’ was for me to buy a completely new bag and then I could just swap the strap between the identical bags- genuinely shocked that a company at this price point had no other suggestions! After declining that ridiculous ‘resolution’ they said I could get a strap from a different bag but in a colour that doesn’t match my bag. Just to resolve the situation I agreed and nearly two weeks later I haven’t heard a thing - no reply, no acknowledgement, no strap, nothing. Absolutely awful company; I wouldn’t touch this brand again with a barge pole. What a waste of £90. But I guess they don’t care because they’ve got your money.
Joshua Impey
December 31, 2025
Horrific !!
Horrific !!3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!!Awful service,Disgusting treatment, No apology !!Do not trust this brand.
Irish Customer
December 13, 2025
Hiding that they are based in China
This company is Chinese and ships from China. Dishonest not to be upfront about this. I would not have ordered if I had known. I feel very strongly about buying items from so far away. My order is still on a plane from China.. Have requested cancellation but no response yet. Not eco at all!
Emilija Butlaitė
May 12, 2025
The bucles broke within a week of…
The bucles broke within a week of getting it, arrived bent up and started peeling. Even though they are extremely cute i would't recommend getting it simply because of the lack of quality :((
Taylor
December 2, 2024
Sustainable Practice
Does not disclose that they operate out of China. Unclear if their working conditions are humane and materials are sustainable. I received the ad on my phone in California and China is far as heck. Huge footprint for a purse. I would consider the instagram ad spam. 🧧🥡Trust the pilot. No date necessary
Harbidge Cathy
November 29, 2024
Spacious and Organized
This backpack is surprisingly spacious! It easily fits my laptop, notebooks, and other daily essentials. The interior has a padded laptop compartment that keeps my device secure, and there are enough pockets to organize smaller items like chargers, pens, and keys. The exterior pocket is great for quick access to my phone.
Patel Alisha
November 29, 2024
Perfect for Laptops
This backpack fits my 15.6-inch laptop perfectly and keeps it secure. The bag is lightweight yet sturdy, with plenty of space for everything.
Bhele Simrat
November 27, 2024
Good quality, very pretty.
I absolutely love the Backpack! I chose the Plain Version for its sleek design, and it comfortably fits my 15.6-inch laptop. Durable, comfortable, and perfect for daily use!
Agnew Alyssa
November 26, 2024
Durability and Material
Crafted from eco-friendly vegan leather, this bag is both soft and durable. It holds up well with regular use and is resistant to wear and tear. Unlike genuine leather, vegan leather is lighter and easier to maintain, making it a practical choice for everyday use.
Gaitinha Patricia
November 25, 2024
I love it!
The design is modern and stylish, and it offers multiple carrying options with adjustable shoulder straps and a comfortable handle. I hope there are more color options
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