eero.com Reviews
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2.1 / 5
Average user rating
145
Total reviews
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eero.com Reviews
Read real experiences from customers of eero.com.
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Karen Pullen
April 9, 2026
Help with dad's internet
I don't know the man's name but he was very helpful and managed to sort out my dad's internet after I had to reset the router due to scammers getting in it.Thank you, this was yesterday evening about 7pm
Rich Hughes
April 8, 2026
Sylvia did a great job at patiently…
Sylvia did a great job at patiently walking our customer through troubleshooting his connectivity when it come to the Eero 6 routers and a Dura Solar System.
Samuel
April 3, 2026
Absolute garbage
Absolute garbage. It was sold to me by misleading advertising. This thing was supposed to connect all my ring products, but it didn't apply to my outdoor security camera. When I searched the internet to see if I could connect it, guess what? They have an exterior eero as well. My existing wifi is brilliant, but this thing only does what the wifi provider router was already doing. I might just smash it up,and video it for YouTube for all to see! Shysters!
Wayne J
April 2, 2026
Not what I was led to believe.
Firstly, there are no user manuals included with the device. Trying to find one online (google search) proved fruitless. There’s a support line but as a non verbal person, making a call to the support line is useless.Secondly, setup (once I found that I needed to have Bluetooth turned on) was relatively easy.Thirdly (and I am computer savvy), blocking devices is really hard. Try to find what’s connected to the internet is very much hit and miss. There’s only a MAC address shown for each device and NOT all devices are showing up on the list of unassigned connected addresses.Fourth, to prevent users from accessing inappropriate sites (along with a few other options) costs $160 per year. Now if I can’t work out what device is on and connected, this doesn’t help me.
James Knudson
March 24, 2026
Outstanding Customer Support
So, I had recently upgraded to the EERO Pro 7 router and 7 extenders to add to my EERO 6 mesh system. I am on spectrum, so you never know how performance will be. I was experiencing terrible lag, disconnect issues etc. Finally,I assumed it was spectrum, they came out, ran every test, tweaked the line, provided a new modem, the works. Nothing, still terrible. Finally, I spoke with Malichi from EERO support, and later Darl from support.Both of them were patient and outstanding, Malichi worked with me on the phone directly for 2.5 hours of troubleshooting. 4 hours overall (emails and follow up phone calls)Ultimately, he determined it to be the router to be defective. They sent a replacement the following day. I was still having issues. I called support and got Darl, she helped me with some general rebooting and troubleshooting. Boom, no more issues. Both my wife and I work from home. This fix was critical and a lifesaver. Please get both of them an attaboy and attagirl.I appreciate your patience and tenacity to do such a great job and actually fix the issue. Rare to find motivated and invested employees lately. These two were awesome.
Ken Weiss
March 23, 2026
Our Eero worked great for about a week
Our Eero worked great for about a week, then it lost connection to our robot vacuum, and our streaming tv service.We got a replacement Eero box, but that didn’t help. We’re going back to our Frontier WiFi.
Dave Corcoran
February 20, 2026
Really happy with the instillation…
Really happy with the instillation today of our Eero network. The team were very professional and very helpful. Special mention to Adrian D, Ben C and Iestyn W for their swift and efficient work in the horrendous weather. Highly recommended service and really nice people. Thank you.
John
February 19, 2026
Monumentally flawed idea
Monumentally flawed idea. When it inevitably goes down (which it will) you can only fix it by it being linked to the internet of which it obviously isn't. There's literally nothing that can be done I'd this is what it requires.
mike petrucha
February 19, 2026
I bought a eero 6 WiFi and it was great…
I bought a eero 6 WiFi and it was great in the beginning but then failed after 4 months. I power cycle it and its good for a few hrs but then drops signal for both wireless and wired connections. Buy some thing else.
Astrid
February 5, 2026
Eero router and extenders
I am using Eero routers and extenders for a Home and Home Office with Wire connection. It works very well, and compared to all the material used before, I have had zero problems, and I have used it for 6 months, about. So glad I changed to that.
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