efax.com Reviews
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4.3 / 5
Average user rating
2325
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for efax.com.
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efax.com Reviews
Read real experiences from customers of efax.com.
Brands may not incentivize or pay to hide reviews.
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Ross Cranwell
April 10, 2026
Absolutely horrendous service
Absolutely horrendous service. Their game is clearly to get you to sign up and then keep incurring costs.
K Peters
April 3, 2026
I am new to eFax
I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which worked better on my computer than their newer upgraded system. I really appreciated Minh's professionalism and help. I will continue using eFax going forward. I would recommend anyone facing problems to call Tech support. They deliver.
James Bassie
April 1, 2026
Efax has been an easy way of receiving…
Efax has been an easy way of receiving and sending documents across the world.
Dave Varga
March 26, 2026
Had a quick resolution to my problem…
Had a quick resolution to my problem thanks to talking to gal in customer service. Friendly and helpful!
Tess
March 26, 2026
Efax HIJACKED my personal information
Efax HIJACKED my personal information. I signed up for a 7 day test, sent a fax that took an hour to complete and then cancelled the 7 day test after 2 days because I was not impressed. However, I expected to receive the remaining 5 days so I could log back into the account and view the sent status again as well as most importantly Delete the personal information I sent that included my SSN but instead of being able to login I got a message that the system could not log me in as well as an Account Closure message. I was shocked that Efax did this during the 7 day test because on past accounts they gave the full test time and then they deleted the account and not before the test time was even over. Now I cannot even delete my personal information from their system and they have HIJACKED my information. I am reporting Efax to the Consumer Financial Protection Bureau, FTC and BBB as well as other proper authorities. They need to be SHUT DOWN!
Rachel
March 24, 2026
Scam
Paid for eFax but never received a temporary password, so I couldn’t log in. The customer service AI wasn’t helpful and didn’t resolve the issue. I can't even cancel it right now because i don't have the log in credentials. Frustrating and feels like a scam.
Ken Monk
March 18, 2026
Set up issue
Friendly and Knowledgeable
Boris Enrique Ugartechea Baron
March 10, 2026
Minh Nguyen great help and…
Minh Nguyen great help and understanding my situation
ALAN COIT
March 4, 2026
Elizabeth V was very nice and helpful…
Elizabeth V was very nice and helpful to solve my problem.
Barry Shaeffer
March 2, 2026
I have tried to cancel my subscription…
I have tried to cancel my subscription several times and I get a form email back directing me how to cancel online. The cancel button they direct me to online doesn't work. The chat service they offer keeps rerouting me to the same email to click the cancel button. When I call customer service they "are experiencing high call volume." Don't sign up for this service. It is VERY difficult to cancel.
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