elpolloloco.com Reviews
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2.8 / 5
Average user rating
112
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for elpolloloco.com.
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elpolloloco.com Reviews
Read real experiences from customers of elpolloloco.com.
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Louella
April 4, 2026
I love their crispy chicken taco.
I love their crispy chicken taco.
Bushnell Esther
February 16, 2026
Staff was friendly
Staff was friendly, fast service, but the food was not that good. Tacos were mediocre and the rice was the worst I have ever had. DRY! Beans were alright.
Marie
January 31, 2026
The food I received was colorful
The food I received was colorful, fresh and delicious! I also loved how the flan is packed. Super good and affordable.
angelina
January 13, 2026
Chicken soup was horrible today
Chicken soup was horrible today. Very thick and only a couple of little pieces of chicken. It wasn’t like that before. I’m very disappointed
Mark Solorzano
December 10, 2025
Never go to El Polo
The service is CRAP..rude..stupid..punks work there..The food Sucks Also!!
Malinda
November 8, 2025
Recipe for food poison
Apparently the employees at El Pollo Loco are blind!!!Seeving tostado salads with month old avocado and brown lettuce!!!avocado slices looked like shoe brown leather!The lettuce was brown and hidden under sour cream!Half of the tostada shell was empty on the bottom!
Torris Bin Anunnaki
October 8, 2025
El Pollo Loco is unresponsive to customer feedback on app failure
El Pollo Loco app offers DO NOT work with their kiosk ordering system. I have had this failed experience on three visits. Order staff have no clue on a local remedy. I sent a query to El Pollo Loco to remedy the issue but no one bothered to reply.After a 1 star Yelp review, a company flack sent me a link for help. Waited 10 business days. Nothing. I used to eat there 3-4 times a month. But with such poor customer service, I will boycott El Pollo Loco. I don’t patronize retail outlets who show contempt to their loyal customers
MR
May 30, 2025
Missing item in my order… Again.
I love El Pollo Loco, and find their food tasty and satisfying. But I’ve learned that the north Indio location, which I live closest to, seems to always miss an item in my order. Again tonight, I got home with my order and there were no tortillas. I’ve had this happen numerous times at the north Indio location where something was missing in the order. I think I’ve learned that I need to rummage through the entire bag to make sure everything is there before leaving the drive-through.I’ve never had a problem at any other location except for North Indio.
PhilS
March 15, 2025
Great food, if you can manage to get some.
Great food, if you can get it. I've been there twice this year, and both times after waiting 10 minutes without getting to order, I left and went somewhere else.
Brenda
March 10, 2025
I ordered through drive thru and the…
I ordered through drive thru and the woman that helped was soo sweet ! She made feel like I got the best deal !!!I wish I knew her name !!!
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