ember.com Reviews
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Join 145+ users reviewing Ember Technologies. Read verified ratings and real customer experiences on ember.com before you order.
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1.6 / 5
Average user rating
145
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ember.com.
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ember.com Reviews
Read real experiences from customers of ember.com.
Brands may not incentivize or pay to hide reviews.
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christa deleo
March 22, 2026
Purchased a mug for my husband
Purchased a mug for my husband. He charged it and connected it to the App. He didn’t like the idea of having to use an App for the temp control and we immediately decided to return it. They charged a $10 return fee and a few weeks later I received an email saying that because we turned it on (never actually used it though) we were not eligible for a return/refund. No word about if they are sending the mug back to us or what the plan is. Their return policy is ridiculous. Don’t buy one.
Ashlesha Bhagwat
March 11, 2026
Excellent Customer Service
I had an issue with the battery on my mug which, after a year and a half of use, would max out at 80% capacity. I contacted customer support who replied promptly and offered helpful suggestions. When the fixes didn't work, they shipped me a new mug right away even though I was out of warranty. Very pleased with the service and a great product overall.
CM
February 23, 2026
Ember charging issueHad an issue with my Ember coffee mug…
Had an issue with my Ember coffee mug not fully charging. Contacted Ember support and determined one of the charging pins wasn’t making contact. Ember provided a replacement charging coaster. Very pleased with the service. Highly recommended.CM
Shakthi Nordic
February 8, 2026
I've had the mug for four years and…
I've had the mug for four years and replace the charging coaster over 8 times. Done with it, what a waste of money
Kelli
February 4, 2026
Please don’t order this!!!
I ordered this mug. Hated it. Bluetooth lost connection repeatedly. Please don’t disregard these reviews. I returned with THEIR shipping label, per their policyNever got my money back. Now I’m out the mug AND money.
Sherry Dockins
February 1, 2026
SCAM on return
SCAM on return. I purchased 4 mugs on Black Friday 2025 as gifts I I returned 3 of them. The company received them on 12/16/2025. Today is 1/31/2026 and I have not received my refund. I have been in contact with them several times. I am told to be patient. ARE YOU KIDDING! I was told that returns would take 7-10 days. It has been over 6 weeks. AVOID this place. It is a SCAM.
MG
January 13, 2026
Love this product and company
Shocked to see all the negative reviews. In the past I had issue with my charger and they replaced it for me.. I’ve just had an issue with my mug and, despite it being out of warranty, they’re sending me a new one. Customer service was unbelievably fast to response - thanks Sweety!! Fan for life!!
Mr Stephen Durrans
January 11, 2026
Absolutely appalling customer service
Absolutely appalling customer service. As a Product Design engineer there is a major design flaw with the charging pins. They are very poorly designed and are bound to fail after only short use. I have pointed this out and any reputable manufacturer would have redesigned this flaw immediately. Trading Standards need to get involved as this product is not fit for purpose. There is no acknowledgment of this issue and simply offer to sell new charging bases!
Erich mueller
January 3, 2026
Do not order items from ember.com
Do not order items from ember.com. They ship products with significant delays. My order was placed seven days in advance. After receiving a delay notification from Ember, I contacted them before the items left the original warehouse. I informed them that I no longer wanted the products because I was only staying in the USA from December 27 to December 30. After that date, I returned to Switzerland. The response I received was an automatic AI-generated message that did not address the content of my message. The full amount was charged to my credit card, and I have lost the entire payment.
A Smyth
December 11, 2025
This company should not be allowed sell…
This company should not be allowed sell in UK. I bought a mug directly from them and it broke within weeks. Have now spent several weeks emailing them and still no refund or replacement. They ignore your statutory rights.
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