entertainmentearth.com Reviews
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3.5 / 5
Average user rating
563
Total reviews
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entertainmentearth.com Reviews
Read real experiences from customers of entertainmentearth.com.
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Sarah Johnson
April 10, 2026
Still waiting for my pre-order
Still waiting for my pre-order. I ordered this item in June 2025. It was supposed to arrive in February 2026 (ordered super ahead), but instead of shipping my item in February, it went from pre-ordered to backordered. It is now April 2026. Almost a year later and I'm still waiting with no answers other than the generic and unhelpful article snippets from Ai chat. Now based on other reviews, I'm worried I won't ever receive my item. This is terrible business practice.
Memory Lane Comics & Toys MLC
March 24, 2026
My store orders from EE Distribution
My store orders from EE Distribution, and they are always quick to ship products, take care of any issues we have, and let us know about upcoming products with great communication. Our rep, Mike T., is fantastic!
Yonatan Ginzburg
March 11, 2026
I ordered a product
I ordered a product, long wait, ultimately bureaucratic issues canceled the order. Really sucks. On other sites the product is shown as "in stock". I could have received it about a month ago. So disappointing.
KT
March 6, 2026
Don’t Waste Your Time or Money
I’ve ordered 2 separate times from EE and doubt there is going to be a third time. Both orders were preorders. The first one FINALLY arrived after months of waiting. This last order…I ordered in August. It initially had a drop date of being released in September, which is why I ordered. Well, that kept getting pushed back and we are now well into March! Getting ahold of anyone at this company is impossible. The Live Chat feature doesn’t work and no one responds to emails. There isn’t a phone number offered. I would highly recommend steering clear of this company unless you like spending money on things you may never see.
AVPOPSHOP
January 24, 2026
⭐️⭐️⭐️⭐️⭐️ Five-Star Review
⭐️⭐️⭐️⭐️⭐️ Five-Star Review — Highly RecommendedAs a business owner who has been in the collectibles and specialty retail space for close to 10 years, I can confidently say that Entertainment Earth has been one of the most important partners in my business journey. In an industry that constantly evolves, Entertainment Earth has consistently remained a gold standard—reliable, innovative, and essential for any serious retailer.The variety and depth of products that Entertainment Earth offers are unmatched. From action figures and collectibles to pop culture items across multiple fandoms, they truly understand what customers want and what retailers need to succeed. If you’re a business owner in this space, Entertainment Earth isn’t just an option—it’s a must.What truly sets the company apart, however, is its people.I have had the pleasure of working with Charlie Villa, one of their sales representatives, and I can honestly say that he is one of the best professionals I have ever worked with in this industry. Charlie is the definition of what a great sales representative should be: knowledgeable, responsive, honest, and genuinely invested in his clients’ success.His industry knowledge is unparalleled. I would confidently put Charlies expertise up against anyone—not just when it comes to toys or action figures, but the collectibles industry as a whole. He understands trends, market demand, product cycles, and the business side of retail at a level that is incredibly rare. Conversations with him are never transactional; they’re strategic, insightful, and valuable.Working with representatives like Charlie is what makes Entertainment Earth such a pleasure to do business with. He doesn’t just sell products—he helps you make better decisions for your business. That kind of partnership is priceless.Because of people like Charlie Villa, I can honestly say that I will never leave Entertainment Earth. If I were forced to choose one company to work with for the rest of my life as a business owner, it would be Entertainment Earth without hesitation.Five stars, highly recommended.An outstanding company backed by outstanding people.Sincerely,Orlando (Owner), small-business toy store.
Angie Coville
January 21, 2026
The customer service is top of the…
The customer service is top of the line. Donald is insightful and knowledgeable about company products. He was very helpful, very quickly. I even forgot something and called back and he was right on it. I would recommend their products to anyone who wants to listen. Thank you Donald.
Esraa Ahmad
January 17, 2026
Scammers
I pre-ordered the Hello Kitty Tamagotchi mid-July for it to be delivered in August. August comes, i found the tamagotchi in stock at other stores, but my order was already on its way from Entertainment Earth, so I thought I shouldn’t bother to order it from elsewhere since I already have a supposedly trustworthy company securing my Tamagotchi. Not only did they send me the wrong Tamagotchi after waiting for 1.5 month, but they also sent me one that was already in stock everywhere and happened to be cheaper than the one I paid for. By the time I got a hold of customer service they were already out of the Tamagotchi, and I couldn’t find it anywhere else. Their customer service was also rude and unapologetic for their screw up. And they couldn’t tell me when the Tamagotchi would be in stock next. My question is, if you secured my Tamagotchi because I placed a pre-order, how can you run out? Don’t you have to make sure everyone receives it first, unless whoever packaged my order stole it and gave me a different one that’s available everywhere, hoping I wouldn’t notice. And now I have to go through the hassle of wasting more of my time and resources packaging, printing a shipping label and driving to the ups store to get my money back. I feel like this should have been instant refund, after such a royal F up and having me miss out on an item I really wanted.
Bunny Grabbit
November 24, 2025
No longer back mint quality. Poor shipping and quality
Prices increase, and now they don't honor their mint quality. Been a customer for 25yrs. There lack of shipping quality leads to non mint items at mint condition pricing. I guess there just like walmart, target, and Amazon now. Sad. Maybe big bad toys can do better.
K Bradley
November 19, 2025
Great customer service
I sent an email with a question, and it was Donald who responded back to me. In the response email, Donald basically said, you are next to receive the item you enquired about. I was cool with that because things happen, my nephew will have to wait. I should look into an alternate plan. I casually mentioned that in my response email back to Donald, and called it a day. However, Donald, being vigilant. Being the superstar he is must have checked the inventory and found an extra of the item I was asking about. Donald recontacted me with that news, and the item will make it out to me shortly. I can't thank Donald enough for his efforts and dedication. Donald didn't have to do that, but his kindness and care is going to make a kid very happy on Christmas day. I wish I could buy Donald a drink, but the best I can do right now is give him high praise for going above and beyond for a total stranger. Donald is a good dude. I believe Donald is making a difference, and it really goes a long way.
R. Glenn
November 4, 2025
Excellent Service
I had the pleasure of speaking with Donald. He was professional, knowledgeable and genuinely passionate about collecting. Because he’s a collector himself, he could relate to my concerns, offer great suggestions, and share insights on releases I’d missed. It’s like buying a car from someone who’s actually driven it… the experience is personal and memorable.
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