esrgear.com Reviews
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4.6 / 5
Average user rating
2534
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for esrgear.com.
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esrgear.com Reviews
Read real experiences from customers of esrgear.com.
Brands may not incentivize or pay to hide reviews.
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Steve
April 13, 2026
The customer service exceeded my…
The customer service exceeded my expectations. Very prompt on responding to emails and resolved my issue without hesitation.
Rakkesh giridharan
April 12, 2026
The customer service is very good
The customer service is very good . They attended my queries in a soft mannen and solved it in a great way .
Roope Kosunen
April 10, 2026
A really good case
A really good case, however the camera protection ring is really bad quality, and should be improved. It has broken twice now, warranty replaced it the first time so props for that, havent tried again. I believe this should really be fixed. However otherwise, a really good and protective case (and screen protector). Survived being kicked like a good meter into the air then falling onto rocks.. twice havent tried a third time
Stefan
April 10, 2026
Great shopping experience and even…
Great shopping experience and even greater customer support. Had an issue with missing stock, but it can confidently say that this was the most seamless refund process I have encountered. Even after I mistakenly chose the replacement option instead of the refund one, the team at ESR easily resolved it and issued me the refund in a matter of days.
Mustafa Abdullah
April 10, 2026
Amazing customer service and high-quality products!
I recently ordered a cover for my iPhone 17 Pro Max, and I am extremely impressed! The product quality is top-notch and feels very premium. But what truly amazed me was the customer support. I had a small issue with the delivery (the courier's mistake), and the support team (especially Rora) was incredibly helpful and fast in resolving it. It’s rare to find such professional and caring service these days. I highly recommend ESR to everyone and will definitely be buying from them again. Thank you for the 5-star experience!
Anonymous
April 9, 2026
I ordered a Iphone 17 pro case with a…
I ordered a Iphone 17 pro case with a stand located around the camera. I absolutely love the style of the case and the feel of it. The camera stand broke after about a half a year, BUT ESR honored the warranty and is sending me a new one. Great products and customer service.
Phil
April 9, 2026
My order somehow got lost originally
My order somehow got lost originally. But the great customer service people at ESR replaced my order in a very timely manner. Many thanks to the good people at ESR. Thank you again.
Daniel Hamza
April 8, 2026
This compony goes above and beyond and…
This compony goes above and beyond and I hope they are partners with Apple because I would definitely buy from them again. Thank you again.
saad good
April 7, 2026
The product is excellent
The product is excellent, with very high quality and a strong, heavy-duty feel that clearly shows it’s built to last. I’m really impressed with the overall craftsmanship and attention to detail. The customer service is also great — fast, helpful, and they go above and beyond to make sure you get everything you need. Overall, a very satisfying experience.
Grace Tsao
April 6, 2026
Very friendly and quick response to my…
Very friendly and quick response to my questions, which helped solve my issue. The product I received is both beautiful and practical.
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