ethiopianairlines.com Reviews
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1.4 / 5
Average user rating
744
Total reviews
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ethiopianairlines.com Reviews
Read real experiences from customers of ethiopianairlines.com.
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Isheanesu Masvosva
April 10, 2026
I am extremely disappointed and…
I am extremely disappointed and honestly disgusted by how this airline has treated my family. I booked four tickets well in advance, and they were issued before the Iran conflict. The airline accepted my payment and used those funds, only to later make significant changes to our journey.They altered our flights to include a layover of over 26 hours in Addis Ababa, making the trip completely impractical. It feels very deliberate, as such a long stopover effectively makes travelling impossible for us.To make matters worse, the airline has now cancelled our tickets in April—nearly three months after taking my money. Despite this, they are still offering alternative flights, but only at a much higher price.How is this fair? I am now forced to rebook similar flights at around 30% more than what I originally paid. It feels like the airline is taking advantage of the situation and profiting from circumstances beyond customers’ control.This experience has been incredibly frustrating and unacceptable. I would strongly advise others to think twice before booking.
Carolyn Kamau
April 9, 2026
Unacceptable Service and Apparent Gender Profiling
Travelling from Ethiopia to Kenya, I experienced one of the most frustrating and frankly discriminatory situations I have encountered with any airline.After enduring excessively long queues and finally reaching the gate with my ticket in hand, I was told I had not been allocated a seat. I was not alone approximately six other women were in the same position. The reason? Ethiopian Airlines had oversold economy class, selling more seats than were physically available on the aircraft.What made this situation particularly troubling was the pattern: every single passenger left without a seat was a woman. I have to ask was this deliberate? Are women assumed to be less likely to push back, less confrontational, and therefore easier to inconvenience? Because that is exactly how it felt.We boarded last, were randomly assigned whatever seats remained, and received zero acknowledgment, zero apology, and zero accountability from any member of staff. No explanation was offered beyond the admission that they had oversold the cabin.Overbooking is a known industry practice, but selectively applying its consequences to women passengers is not a logistical issue, it is gender profiling, and it is unethical.Ethiopian Airlines, your passengers deserve better. All of them regardless of gender.
Asia
April 8, 2026
DETESTABLE CUSTOMNER SERVICE
The flight itself was fine, but the customer service experience after has been an absolute nightmare. They run you in circles to avoid paying the money they owe you!!Due to a systems error on Ethiopian Airlines' end, my travel partner and I missed our flight in Nairobi. As compensation, we were handed a voucher at the airport and told — point blank — that we'd receive the full $400 in CASH when we landed back home. Great, no problem, we appreciated the gesture.Except that's not what happened at all. Beware of any vouchers you receive. When we landed, we were told the full amount could only be redeemed as airline credit, and that the cash value was actually only $200. Half of what we were promised. After going back and forth with management, that was the final answer. We just had to take it or leave it smh.Then we were told the airport doesn't handle this directly and to go to their Alexandria, VA headquarters (open weekdays only) to sort it out. Both of us work full time and live an hour or two away, so that's already a burden. After multiple calls with the number we were given for the headquarters, my travel partner finally had a day off and made the two-hour drive out there today.When she got there, she was told they didn't have cash on hand. At the place we were specifically sent to collect cash!!! Apparently, the number we were given for the headquarters and the actual number were not the same. So the employee there had no idea that we were coming. They said they'd mail our cash or that my travel partner could come back whenever they had cash. They didn't know exactly when they'd have cash, but would call when they did. No timeline. No accountability. No apology for the wasted trip. Just a mess. Every part of this business, outside of the flight attendants and pilots who were darling, is a HOT MESS, a bunch of bumbling fools who are essentially useless. They do not communicate with each other, so trust and believe they will not communicate with you. I have never experienced such a runaround from an airline. They made an error, promised us compensation, and have done everything possible to avoid actually delivering it. Never flying with them again!!
Mehari Gebrezgi
April 8, 2026
People DO NOT FLY ETHIOPIAN!!!
People DO NOT FLY ETHIOPIAN!!!People DO NOT FLY ETHIOPIAN!!!! Save your money, time, blood pressure and heartache. Our luggage has been missing for 4 months now, not a single response to emails and inquiries, no compensation, no acknowledgement, no respect for customer service. Ethopian air has the cheapest tickets, but their service is just as cheap. You lose more money with them as you will lose ALL your valuables with them. The reviews are a true reflection of their service!!!! DONT DO IT‼️‼️‼️‼️They deserve a ZERO star
Engidawork Alebachew
April 7, 2026
recently had a very disappointing…
recently had a very disappointing experience with a domestic flight agent following an already exhausting journey. After traveling all day from the United States, I arrived feeling understandably tired and in need of basic assistance and courtesy. Unfortunately, the agent(Samrawit) I encountered was unexpectedly rude and dismissive.She even followed me and shout "security ". I didnt refuse to pay or it took long to take care of the payment because of a line . Her reasoning was she has to go home and she wants me to rush. Rather than offering support or even a simple acknowledgment of my situation, the agent spoke in a harsh tone and seemed impatient with my questions. As a traveler who had just completed a long international trip, I expected at least a minimal level of professionalism and empathy. Instead, the interaction added unnecessary stress to an already tiring day.Customer service plays a critical role in the travel experience, especially for passengers dealing with long-haul fatigue. A little patience and kindness would have made a significant difference. I hope the airline addresses this issue and reinforces the importance of respectful communication with passengers.Overall, this experience left a negative impression, and I would urge improvements in staff training to ensure future travelers are treated with the courtesy they deserve.
Moe Ashayer
April 6, 2026
“Ethiopian Airlines is one of the worst…
“Ethiopian Airlines is one of the worst airlines I have ever dealt with. The service is terrible, customer support is almost nonexistent, and getting any response from them is extremely difficult. They do not answer calls properly, they ignore emails, and they show no sense of responsibility toward their passengers. When problems happen, they leave travelers without real help, support, or clear solutions. The overall service is far below standard, unprofessional, and deeply frustrating. I would not recommend this airline to anyone.”
Liinu
April 4, 2026
No honor. Feels like gen Z is running the business.
Their web page was not working correctly and would not process my payment. All i wanted to do was to pay for my ticket. After being directed to countless different agents and emails they were not able to help me or actually even understand (due to lack of interest) what my problem was. Finally after 5 days of headache, they just cancelled my booking without saying anything. Very unprofessional
Getachew S
March 28, 2026
Their call center staff are the rudest…
Their call center staff are the rudest and have no knowledge of how the airline business operates. It looks like they are working at a coffee shop. No customer service, no knowledge.
MOINDJIE/SAID
March 26, 2026
Very disappointed
Very disappointed! I selected my departure date and returned! The return date was wrong even though I did put the correct date and time, after checking out the website refresh and got me the 8th instead of July 13th! I called them right away and explained them what happened. They can change the fees without charging me fees but they can refund me fully for the amount I spent! Even the supervisor can’t do nothing about it! I won’t fly with them ever again!!! Terrible customer service and experience!!!!
Md Mahafujur Rahman
March 26, 2026
Paid for Comfort, Received Neglect
I am writing to formally raise a serious complaint regarding my recent journey with Ethiopian Airlines from Dhaka to Copenhagen via Addis Ababa.Passenger DetailsName: Rahman MD MahafujurBooking Reference: FLGPKM⸻Flight 1Flight Number: ET679Route: Dhaka (DAC) → Addis Ababa (ADD)Departure: 06 March, 16:05Arrival: 06 March, 21:20Seat: 27B (Economy)Issue:The seat assigned to me was defective. It repeatedly reclined upward automatically and would not remain in a comfortable position. Relaxing or resting during the flight was impossible. I reported this issue multiple times to the cabin crew, but no effective action was taken. No seat change was offered, nor was any technical attempt made to resolve the issue.⸻Flight 2Flight Number: ET724Route: Addis Ababa (ADD) → Copenhagen (CPH)Departure: 07 March, 00:45Arrival: 07 March, 08:50Seat: 41J (Economy)Issues:• The entertainment screen was not physically broken; however, the touch function was not working, making it unusable throughout the flight.• My seat was located next to the lavatory, where there was a persistent and strong unpleasant odour during the journey.• I requested a seat change due to these issues. The crew informed me they would look into it, but no action was ultimately taken.⸻Overall ExperienceThis journey was extremely uncomfortable and distressing. A malfunctioning seat on the first flight, followed by a non-functional entertainment system and persistent unpleasant odour on the second flight, significantly affected my travel experience.Despite raising these concerns during the flights, no meaningful assistance or resolution was provided. As a paying passenger, I expect functional seating, working in-flight systems, proper hygiene conditions, and responsive customer service. Unfortunately, this experience fell below acceptable international standards.I am therefore formally requesting appropriate compensation for the inconvenience and service failure on both segments of my journey. I expect a prompt and fair response.
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