eufy.com Reviews
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3.2 / 5
Average user rating
13020
Total reviews
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eufy.com Reviews
Read real experiences from customers of eufy.com.
Brands may not incentivize or pay to hide reviews.
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Phil Mellin
April 9, 2026
Cameras will not connect
Cameras will not connect, and this is the latest S4 and homebase. Only 20m apart
Ali Hussain
April 9, 2026
Doesn’t connect to WiFi and customer…
Doesn’t connect to WiFi and customer service is one of the poorest I’ve seen there’s backstreet fast food places with better customer service
Holly Wilkins
April 9, 2026
Received the product not working sent…
Received the product not working sent back on the 24th of last month and still have not received a refund. You cannot call anybody at this company only email and they do not care at all. Worst customer service I have ever received if you buy their product be prepared to be disappointed it’s a complete waste of your money and time and very stressful.still no return these people are plain thieves don’t buy from this company
Anthony Armstrong
April 8, 2026
…unreliable
had now for 4months lost connection to door bell for 24 hrs had to reboot then camera stopped working for 12hrs then just came back on now solar panel for camera is not charging camera wish I hadn’t bothered
JP3
April 8, 2026
Very satisfied
Very satisfied. All equipment functions as advertised.
Ollie
April 8, 2026
Extremely difficult refund process! Do NOT buy from them!
My experience with Eufy has been incredibly frustrating.The return and refund process feels deliberately difficult and far more complicated than it should be, which makes me think it's been deliberately designed that way so that they never have to give your money back!What is advertised as a simple money-back guarantee does not reflect the reality once you actually try to return something.Instead of a straightforward return, you are met with back and fourth automated emails from AI bots, they'll claim that they can't locate your order, requests for additional information that make the process slow and discouraging. It feels like every step is designed to make it harder for customers to actually complete a return.Even when following instructions and trying to resolve things quickly, the experience becomes drawn out, confusing, and unnecessarily rigid. What should be a simple refund turns into a time-consuming support process with unclear outcomes.I will never purchase anything from them ever again unless they actually sort their customer service and return policy out!
Neil Goodwin
April 7, 2026
Great to start with, then it falls apart with no support
Purchased a Eufy security camera system with hard drive (S3) central storage/control unit. Original system purchased in July 2024. Great to start with, alerts, all worked well. Perfect. Not cheap. Then recently the 'Events' window on the iPhone started not to show anything, even though alerts (correct) of events were being generated. Now difficult to view any 'event'. Then last week, the latest update for the computer (Mac) installed itself - now won't open, initially showing 'errors' window, now won't even do that. Can I get any advice or even interest from Eufy? No. Zero response. I did have an account (e-mall, mobile and password) - that has all gone, now unrecognised. What started out as an excellent (but expensive) system is now reduced to a useless 'not fit for purpose' worthless pile of junk. Eufy have developed their system to a position of inadequacy and ineffectiveness. This is the experience of a long term (year or so) client. I hope that they do respond but somehow the many hundreds of pounds (thousand or so?) that was spent on the system will be rendered useless and lousy investment. Be warned.......
Super house cleaning
April 6, 2026
Your order R020301421790S
Hi,I’ve just purchased the camera, and while the general video quality is good, the zoom is very poor. The connection to the HomeBase and Wi-Fi is also unreliable, and it keeps struggling to stay connected.To be honest, for £237, it is not worth the price at all. I would value it at around £50–£60 at most. I’m very disappointed with the product, especially as the advertised videos made it seem much better than it actually is.Product: eufy Security eufyCam S 4Order number: R020301421790SKind regards,Yunus
David
April 5, 2026
Love our vacuums
Love our vacuums
😔no
April 5, 2026
Software generally dose what it wants…
Software generally dose what it wants one day and the next day dose something else not reliable or what I would call stable......
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