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3.9 / 5
Average user rating
6165
Total reviews
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eurail.com Reviews
Read real experiences from customers of eurail.com.
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HANNAH DUBIS
April 13, 2026
Lovely customer service
Lovely customer service
cliente
April 13, 2026
Always great service, and great attention.
I had multiple excellent experiences with interrail, including excellent customer service which was not only fast, but also helpful and resolutive within a day. That allowed me to continue my travels swiftly even when I was the one making a mistake.10/10 the interrail and Eurasia teams, thanks for making possible a more sustainable mean of transportation!
John
April 10, 2026
We love the app for booking our trips…
We love the app for booking our trips on the run. It’s always easy to change our plans at the last minute with just a few clicks. We’ve been in Europe for 7 months and have been to so many wonderful places by train.
Margene Scott
April 9, 2026
Could not add Journeys to our pass while on our trip
My husband and I both had the same issue: we could not add journeys to our trip when we were in France. The help desk was no help at all. We ended up using only 3 of our 7 alloted travel days as the app was not working. I had good luck with our last pass in Switzerland and Italy, but in France it was a terrible experience. I will not be using the Eurail pass again. Beware there is not technical help when you are on your trip, you are on your own and will lose money, When we tried to add a journey to our trip in the rail planner app it would advance to the point of point of asking what trip to add to (for us it was France). We would check the box for France and it would go nowhere. We both got into a dew loop. We ended up buying tickets for extra one extra trip and did not even try to go on other extra trips. We texted with a person and sent screen shots. The only thing they could do was repeat the instructions that we already knew. It just was not working due to some sort of app glitch.
Robert Allen
April 6, 2026
Can’t find my pass after I paid for it
Can’t find my pass after I paid for it
Oscar Y Gladys Grajeda
April 6, 2026
WHEN I NEED AN ANSWER
WHEN I NEED AN ANSWER, YOU THERE, AND FAST WITH A VERY GOOD EXPLANATION ACCORDING TO MY QUESTION. IT WAS THE BEST TO CHOOSE YOU AS MY TRAIN TRIP PROVIDER, THANK YOU.
Nijas km
April 2, 2026
Good service
Good service
Kerry Simons
March 31, 2026
Horrible response time if you have a problem
I ordered my Eurail Pass and received the link to add it to my app and activate it. Problem is when I tried to activate the pass, I entered the information and the app told me to input the activation code that they emailed me. I never received the email. I requested it multiple times and received nothing. I emailed their customer service and received a response saying they would respond within 24 hours. I'm lucky that I wasn't in Europe and ready to use the pass. 24 hour response for help with a pass that isn't working is unacceptable. I'm cancelling the pass and will go with another rail service. Below, I see Eurail responded to my complaint saying that I tried to contact them outside of their normal hours. Last year when my pass wasn't working on my first day in Germany, it took them 14 hours to respond. By the time they responded, I had already purchased a train ticket. If you don't mind waiting 14 hours for a response when you have problems with your Eurail Pass, then it may be a good product for you. If you want a company that has good customer support where you don't have to wait over 12 hours, and pay for a train ticket when you thought you had a valid rail pass then I recommend you stay away from a Eurail Pass.
Babio5
March 29, 2026
Eurail pass every time we travel
We will always use a Eurail pass after our recent experience. When we missed a connection it was simple to use the app to change to a later train. Luckily we had also made seat reservations for the later train, just in case there was a problem with the connection The Eurail app is brilliant once you've set up your trip as directions for setting up the trip are vague.
Hunter Tuff
March 28, 2026
This site is a scam
Honestly one of the worst sites I have used for travel. You pay an insane amount of money for "4 days" of travel, but once you have the pass they make it impossible to book tickets. My friend and I went to book a trip only 2 hours away and it took us 2 hours to book it because either the eurail site was down or we had to go to an outside provider to book it. Not to mention the eurail site was down most of the time we tried to book it. Everyone thinks this service makes it easier, but in the grand scheme of things it makes it more time consuming and more expensive.
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