europcar.com.au Reviews
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3.1 / 5
Average user rating
2911
Total reviews
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europcar.com.au Reviews
Read real experiences from customers of europcar.com.au.
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Katie van Dyk
April 8, 2026
Lack of Evidence, Communication, and Accountability
I had a deeply frustrating and concerning experience with the Eurocar Auckland branch.During our rental, the air conditioning stopped working partway through the trip, which made the remainder of our journey quite uncomfortable. We experienced no collisions, caused no damage to the vehicle, and no warning lights ever appeared. This was clearly a mechanical issue that occurred during normal use. We also made a point to report the issue when we returned the car.Despite this, Europcar later attempted to charge us over $1,600 USD for a radiator issue and “loss of use.” The only evidence provided was a single photo of the front grill of the car, with no explanation of what it was supposed to show or how it justified the claim.Their damages department is extremely difficult to deal with. There is no phone number, and email responses take an unreasonably long time. For nearly two months, we were left in complete limbo with no clear communication, no real evidence, and no accountability.Only after we repeatedly pushed for proper documentation was the claim quietly dropped, again with no explanation.This process felt less like a legitimate damage claim and more like an attempt to charge customers for mechanical issues or pre-existing problems without proof. Being accused of damage we did not cause, then left in silence for weeks, was unacceptable.I strongly recommend documenting everything and thinking twice before renting from this location
Chris Cranston
April 4, 2026
Europcar in Osborne Aprk are scammers
Europcar in Osborne Aprk are scammers - Be Warned.Picked up a car with damage to the bonnet (have pics to prove). At drop off they said everything was fine but 10 mins later got a damage notification email saying I caused new damage.It's been about a month now and I still don't know what's going on. They have not responded after I send them pics. They still have my deposits too.Do not use europcar at Osborne Park!
Matt Tomlinson
March 30, 2026
Excess Damage Charge
Recently hired a car for a little over 6 hours and traveled just under 100km in the vehicle. A week later being accused of 5 stone chips in the windscreen and charged over $1,200 for replacement. I had taken 30 sec video prior to hire, but given the chips were so minor, I could not detect them in my pre-hire video. Be very careful when using Europcar. And recommend taking car polish to assist in pre-windscreen checks to help identify any chips or blemishes that might cost you on return. I argued my case with Europcar and received a very poor response. STAY CLEAR
John Watters
March 14, 2026
During challenging times the true colours shine
During challenging times the true colours of an organisation can be revealed. My recent experience with Europcar has been extremely disappointing as they profiteered from my need to change the duration of my booking due to the turmoil impacting international travel. Imagine being told the price of your 5 day hire will be more than your 7 day hire, despite explaining the circumstances. Be aware that Europcar may not actually care for you as its customer and is likely to try and profit from you at every possible step. Always being able to explain the gouging on their algorithms. I would love for Europcar prove me wrong.
Peter
March 5, 2026
DO NOT USE Sydney Airport branch
DO NOT USE Sydney Airport branch. This company denied me access to a prepaid car when my flight into Sydney was delayed overnight and did not give any refund on a nine day hire. My phoned complaints were responded to with blatant and scripted insincerity. Emails have been ignored. Use a decent company like Ace Car Rental or No Birds or Bargain Cars
A D
February 28, 2026
Never Again.......
We were given what they call "a similar" vehicle rather than what we had booked. It was a downgrade. The car had been washed but inside was not cleaned or vacced. Empty bottles and dirty tissues were left stuffed under the car seats from the previous rental. The fuse was blown so we couldn't use our car fridge. They tried to charge us $58 a day for insurance even though we had already organised it with our booking. We only used this company to book the car we wanted and for so many reasons will NOT be using them again. The confirmation email states to print 2 copies of the 12 pages they send to take to the office for pick up along with your Passport. They did not even look at any of those. Total waste of time, paper and ink.
Araminta Jackson
February 25, 2026
Certainly will never rent a car from…
Certainly will never rent a car from Europe car againWhat a jokeThere are so many hidden costs they don’t tell you aboutSome strange reason they wouldn’t let me Pay and my daughter drive. It had to be my credit card and me be thr driver or her credit card and she be the driver.My daughter didn’t have her physicalcredit card with herIso couldn’t be the main driverEuropcar then could take another $15 a day for my daughter to be second driver even though only one of us was planning to drive.The car was dirty and the whole experience was negative
Seb L
February 24, 2026
The line to pick up a car at Brisbane Airport
The line to pick up a car at Brisbane airport is attorcious. I can accept a long line but the lack of speed and efficiency in the process is mind boggling.
Kirstin Bailey
February 18, 2026
Terrible situation at Brisbane airport…
Terrible situation at Brisbane airport waited in a queue for over an hour and half Europcar had oversold so people were literally waiting for car returns. People and families waiting with young kids out in the carpark. Staff were fine but the car company should have stopped supply due to over demand. Irresponsible and greedy. Never again!!!!!!!
Sami Ul haq
February 17, 2026
Very Disappointing Experience
Very Disappointing ExperienceWe hired a car in Wellington and returned it to Auckland. The rental was already expensive, but what really frustrated us was the extra $70 charge just to notify us that their department would contact us about a parking infringement.We washed the car ourselves and refueled it at the airport before returning it, so we made sure everything was in good condition. Being charged $70 simply for being informed about a parking issue feels excessive and unreasonable.
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