factoryauthorizedoutlet.com Reviews
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2.4 / 5
Average user rating
1922
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for factoryauthorizedoutlet.com.
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factoryauthorizedoutlet.com Reviews
Read real experiences from customers of factoryauthorizedoutlet.com.
Brands may not incentivize or pay to hide reviews.
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Josh Palauskas
January 25, 2024
Stay away
I'm not one for writing reviews but I Ordered a Milwaukee reconditioned drill and it came defective. No customer service at all for returns. Now I'm stuck sending the tool back to Milwaukee for actual repairs before I even was able to use it.
Geoffrey Bove
January 10, 2024
Don't order Reconditioned OR ANYTHING
Ordered a Milwaukee PEX expander tool, reconditioned. It came missing the 3/4" head plus none of the heads would screw on far. It was defective from the factory in the first place. I called the day I got it and they said they would issue me a return label. Not getting it I emailed (3 times) did an online return request, called a few times (one time left it on hold for 1:06)... finally sent another email and got a replay -- they will not take it back. There is nothing on their web page or site about returns other than "30 day satisfaction." I initiated a credit card dispute and after charge was frozen they sent a return shipping label. "Eddie" or "Eddy" is a mythical person.
Jake
January 2, 2024
Stay away from FAO, horrible customer service.
Order a power tool. Never got order or shipping confirmation. Send an email and days later they reply with tracking info.Package sat in a FedEx hub for a week before I got told it was being returned to sender because FAO put multiple destination labels on the same package.I've tried calling "Eddie at ext 214," their self-proclaimed problem fixer in all their other awful reviews multiple times, left messages, never got a call back.I emailed "customer service" (HA) that I want to cancel this order and be refunded, and I am waiting to hear back. It could be days later, or they may just keep my money and never contact me like I'm already suspicious they are going to do.
Jack Johnson
June 9, 2023
Update to 'so-called 'Factory Authorized Outlet'…
So-called 'Factory Authorized Outlet' claimed to have shipped via FedEx, a Milwaukee Sawsall ordered on June 2nd 2023.Claimed to have shipped on that same date and sent an email to that effect.By Thursday June 8th they continue to refuse to furnish me with a FedEx tracking number after repeated emails asking them to supply same.They crap 'tracking' system embedded in the email, continues (as of 0106 UTC 2023.06.08) to display 'We could not determine the appropriate carrier for your tracking number.'!Bottom line: They have no Sawsall. Lied and Never shipped anything on June 2nd 2023 so cannot supply any tracking number. They are involving FedEx' name in this disgrace and should be put before the courts for it.I'm going to file a complaint with the FTC about this, enclosing screen shots of their email, my debit card charges and the quote on their checkout page clearly showing shipping charges for FedEx.Going to post this on every consumer review site I can find.One must be fair so I upgrade FAO rating to a 4 star. Evidently they passed my order along to a subsidiary.FedEx delivered the shipment yesterday June 9th 2023. Packaging/handling was quite good.The tool is the genuine article (consistent with previous orders).This is what customers expect for their hard earned dollars and cannot be proffered as an excuse for ignoring our communications - especially something as critical as a request for tracking particulars. We are not ATM machines. Once you the merchant, bill and ship an international purchase all else is out of your hands.We sweat concrete bricks until we've cleared and checked the purchase - and after that too (recovering from the taxes, duties, levies, imposts, pre-tax inflated value of the goods et al)Be guided accordingly.PS:- As of June 10th 2023 0048 UTC, FAO in-house tracking system continues to display re. this purchase:'June 2nd order ready to ship.''We could not determine the appropriate carrier for your tracking number.'
Dominick Nole
June 7, 2023
WOW! Best place on the Internet.
WOW!! I received my new string trimmer in two days, best price on the internet Their 800 phone number is there for you and their e-mail address. Great company. I don't know who is writing all these bad reviews i think it is other jealous company's trying to make Factory Authorized Outlet look bad, Shame on you!!!!
Ed Kraynak
April 27, 2021
They can’t even ship the number of…
They can’t even ship the number of items in stock correctly. Ordered 5 items, one on back order which I knew when I placed the order. received only 3 of the 4 items in stock which took a week. When contacted, they thought they shipped the 4 items. Won’t be buying from these guys again.
Nigel James
March 16, 2021
I bought a reebok zjet460 Bluetooth…
I bought a reebok zjet460 Bluetooth treadmill off this company tracking number said I had received it only thing I had was a pair of sunglasses they must b so proud of their self's conning people out of money they haven't got to lose and they haven't got the decency to reply to my emails or messages
Stephanie
March 16, 2021
Do not order off here I ordered a tread…
Do not order off here I ordered a tread mill and I had some ray ban sunglasses come instead so disappointed was for my daughters bday
Liz
March 4, 2021
Missing Treadmill
I am helping a young man who appears to have been duped out of £94 by this company who like other customers have ordered a treadmill which has failed to arrive and which they claim to have delivered, He has emailed them several times with no response and he has tried to get a reset password link from them with yet again no reply. A pair of ray ban sunglasses did arrive the other day, I'm not sure this is a valid substitute for a treadmill!!I would strongly advise against anyone using this company.
Attila Simon
February 15, 2021
I have no idea what is going on because no customer service at all
I have same bad experience as someone else has too that case I use his words because it happened with me exactly same confusion !!!Tried to order a Treadmill, completed the order (filled in details etc, but there was no place asking to create an account), paid and went to check online.It said my email was already used, and so I tried to ask for a password reset.One did not appear in my email box. I reported the issue via contact us page, no reply three times, no email reset twice and no email confirmation of the order.Have tried looking for a UK phone number but can't find one on the web, even tried checking to see if the site is a hoax.
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