familydollar.com Reviews
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1.9 / 5
Average user rating
205
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for familydollar.com.
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familydollar.com Reviews
Read real experiences from customers of familydollar.com.
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William
April 3, 2026
Always friendly and courteous service
Always friendly and courteous service
Angles Hamilton
March 18, 2026
Unprofessional And Rude Employees
I am extremely disappointed with the level of customer service at this Family Dollar location.( Mastic NY).I typically shop at a different store, but this one happens to be on my route home from work. After this experience, I will be reconsidering returning.After a long workday, I stopped in to pick up a few items. Almost immediately, I noticed an employee who had been stocking shelves began following me through multiple aisles. This behavior was uncomfortable and unnecessary. No customer should feel as though they are being monitored or profiled while simply shopping.When I proceeded to the register, the cashier did not greet me, despite acknowledging and greeting other customers ahead of me. I remained polite and continued with my transaction. Due to using digital payment through my phone, I experienced a connection issue and requested that the transaction be voided so I would not hold up the line. The cashier responded abruptly and unprofessionally, stating she could not do so.As I attempted to resolve the issue, another customer kindly offered to pay, which I initially declined, as I had the funds but was experiencing a technical issue. Despite this, the situation escalated unnecessarily when the cashier loudly announced, “I refunded your EBT card,” in front of other customers.(I used Google Pay)This was completely inappropriate, inaccurate, and a violation of basic customer privacy and respect. Not only was the statement incorrect, but no customer’s method of payment should ever be announced publicly. A simple, professional statement such as “your transaction has been refunded” would have been sufficient.This experience was not only frustrating but deeply concerning. It reflects a lack of professionalism, poor customer service training, and behavior that can easily be perceived as discriminatory. Customers deserve to be treated with dignity and respect at all times.I strongly encourage management to address these issues immediately. Proper training in customer service, communication, and respect for customer privacy is not optional—it is essential.
Will
February 3, 2026
5 STAR FAMILY DOLLARave been a regular customer at the…
I have been a regular customer at the Family Dollar at 3315 Rivers Ave in North Charleston SC for the past few weeks. The assistant manager.....a Caucasian young lady.....has checked me out numerous times. She always has a smile on her face and is always very helpful. She goes above and beyond her duties in all she does. Family Dollar should be thankful for having someone like her. Also there is a younger gentleman that is sometimes there and on two occasions have directed me to the aisle where something I was looking for was located....that tells me he takes his job seriously. Again Family Dollar should feel fortunate to have these people. Family Dollar should take notice and recognize these individuals. My experience at this Family Dollar is always great because of them. I dont know what happens to these reviews but I hope these two individuals are make aware of the fact that customers appreciate them and come back because of them. This store gets 5 stars because of their efforts!!!
RHONDA
January 29, 2026
Family Dollar website is by far the worst ever
Family Dollar website is by far the worst one I have used. It is like a third grader put it together. My email address was changed over three years ago. I can't update it. I also can't open a new account with my current information because my phone number belongs to my "old" email address. I want to contact someone at Family Dollar, but thats impossible if its not one of their stupid pre-entered questions. No wonder Dollar General is cleaning their plow. I actually prefer the Family Dollar store, but I'm giving up. This company is being run by people with IQs of 80 who are trying to destroy the company. Thank God I don't own stock. I'm done. I quit trying.
Jaimie Mendoza
November 22, 2025
I had a great experience at the Family…
I had a great experience at the Family Dollar in Pecos Texas, the clerk Beatrice was able to help me out. Very nice experience. Very organized store.
Nevaeh
November 1, 2025
⭐️ One Star Unacceptable Manager Conduct During Return
⭐️ One Star: Unacceptable Manager Conduct During ReturnI am writing this review regarding my very poor experience at the Family Dollar store located at 200 E Pleasant Valley Blvd, Altoona, PA.I went in to return a recently purchased defective can opener (poor product quality) with the receipt. The store manager on duty, Kelly, was immediately confrontational and unprofessional.She refused to honor the return, claiming the item was "10 years old" and openly accused us of not purchasing it at that store, essentially calling my father a liar. She refused to help despite the valid proof of purchase.The situation was only resolved when a second family member intervened and firmly insisted she follow the store's own return policy. Manager Kelly then completed the transaction silently.A manager should not make a simple return an insulting personal confrontation. I hope Family Dollar addresses this manager's behavior and customer service skills immediately.
Isabel
October 20, 2025
Out of stock
1908 Cleveland Ave NW, this store is good for what it is but a lot of the times they are out of stock.
Nigella Le
October 5, 2025
Miserable employees who hate their job
When I went to the register to purchase my items the Kit Kat rung up as $1.75 although the price labeled it as $1.25. I informed the cashier the discrepancy and she went to verify it for herself and she saw what I said was true. She told me they’re constantly changing pricing and that it was missed, in a rude frustrating way. I told her she has to honor the price that it’s listed for and she told me she doesn’t have to and that she can’t, maybe the manager can. The manager came and told me she doesn’t have to honor the price listed but this one time she will as a favor. I informed her that in the state of Virginia a business is legally obligated to honor a price displayed on a consumer item if the price is posted at or near the item or if the price was advertised and the business does not have a clearly stated quantity limitation in the advertisement. She then began yelling and cursing at me and told me I was being an a$$h0le and b!t(h in Spanish little did she know I speak Spanish too and I told her in Spanish she better watch what she says. For her to be a manager and conduct herself like this was totally unacceptable and unprofessional although I don’t expect top-tier one customer service from family dollar. I definitely don’t expect to be cursed out simply because a discrepancy with the price. Although I definitely will not shop at Family Dollar she needs to be reprimanded and trained better because it could’ve turned into a worse situation with another customer. not everyone thinks rationally like I do. For her own good she needs to conduct herself better.
Kim Tovar
September 16, 2025
Managers make money on the side
Waco, TX on LaSalle. They allow people to steal. I watched it happen over and over. The manager Tony watched it happen. The cashier watched it. But it's okay, because they're friends. I know this for a fact. Lived there all my life. Know the people, and the store workers. They sale expired food. When I pointed it out on some lunch meat, I was offered $1 off. The meat was grey/green. I took a picture. It was still there the next day. The workers are polite tho. The Family Dollar on 34th & Bosque, the manager Christina steals the money from the safe, discounts so many people it's crazy. They're very prejudice in her store. She calls her male family members, or man she is with, to intimidate. SMH. And they allow people to come thru the loading to get things, or act like they're throwing out stuff. In reality, they set the stuff on the side and have people pick it up. You can buy bundles this way from Christina P (the manager) @ a pretty good discount. I do recommend you hook up with her if your if Mexican descent. I don't know how to leave the picture of the spoiled meat, but i have it. Lol get you some
Sandy Usher Sweet
August 31, 2025
I went in the Family Dollar on Highway…
I went in the Family Dollar on Highway 42 today on Sunday and I bought a football that was marked $12. It rang up $15. The cashier said I’m not allowed to change the price if they change the price in the store there’s nothing I can do I said it, but the football was marked $12 so she called the manager. The manager said I cannot change. The price is ringing up $15. That’s what it cost. I said the box is $12. She said I can only refund your money that’s all I can do. I cannot sell you the football for $12 even though it says $12 so everybody watch out the Family Dollar on Highway 42 in Rex Road. They are marking up their prices when you get to the register be careful
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