fax.plus Reviews
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3.8 / 5
Average user rating
181
Total reviews
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fax.plus Reviews
Read real experiences from customers of fax.plus.
Brands may not incentivize or pay to hide reviews.
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Michele Garrett
April 7, 2026
Was a very easy service
Was a very easy service. It remembered the numbers I faxed to and I was able to complete all of the paperwork for my mother. This service really made my life easier during a difficult and challenging time. With everything being digital, I was able to fax my pdf and gif files, just as if i were standing at a fax machine. This company saves trees, is stress free, and has a great customer service department.
Ulas Savkin
April 1, 2026
Deceptive cancellation practices & no refund on billing error
I used Fax.Plus once to send a fax to the IRS for my US LLC — straightforward, no complaints about the service itself. The problem is everything after.When I tried to cancel, their system conveniently offers a hidden cheaper tier that isn't advertised anywhere on the main pricing page. That alone is a red flag — classic dark pattern designed to make you second-guess cancelling.I went ahead and cancelled my $8.99/month subscription, yet I was charged again the following month. When I contacted support, the response was essentially: "read the policy, make sure you cancel properly, or we'll keep charging you." No apology, no refund, no acknowledgement that something might have gone wrong on their end.If a SaaS company can't handle a simple billing dispute with good faith, I don't trust them with anything involving financial documents. Would not recommend — especially for anything IRS or legal-related where you need reliability.
William McGovern CPA
March 30, 2026
The program stores frequently used…
The program stores frequently used numbers, records of sent faxes are easy to bring up.
Dawn Horn-Rodriguez
March 25, 2026
The company is fraud
The company is fraud, I paid for a month service and was only able to send one fax as it kept telling me to upgrade. I reached out to tech who at first didn't respond so I canceled, I got a response about 2 days before my service ended to log in, I was logged in and continued to get the same please upgrade. The rep confirmed my status was active and I should be able to but yet couldn't. They responded the next day that it should work now but sorry my service ended (they do their service down to the minute but also end it early claiming they end it a day early for UTC vs MST time zone, I am in pst and also there isn't 24 hr difference between the two time zones) regardless of ending early it never worked. The basic end response was in order to see if they fixed it I got to pay for another month, they then began to be rude and contradict themselves almost harassing me I found several reddit threads and social media stories with similar issues but somehow these people are able to skim reviews and look good while scamming people it's scary
Venus W.
March 25, 2026
Fax Plus is definitely your go-to fax…
Fax Plus is definitely your go-to fax for digital and on-the-go situations. The team is very supportive and available when needed.
forbearer
March 25, 2026
Easy to use
Easy to use, dial a number, drop a pdf, and voila, fax is done minutes later.
Cynthia
March 24, 2026
I had an excellent experience with Fax.Plus
I had an excellent experience with Fax.Plus! I cannot recall any significant problems. I started my subscription while handling family affairs. It was very convenient and affordable to have readily available faxing capability. I recommend Fax.Plus and would definitely use it in the future if the need arises.
MJM
March 23, 2026
Secure faxing and great customer support
Great to be able to fax securely from home. Customer support is great too. Had a problem over the weekend and they responded in ten minutes.
BV
March 22, 2026
I reached out to Fax Plus support for…
I reached out to Fax Plus support for several days and we've had multiple back and forths where Fax Plus is unable to tell me why they charged me and subsequently blocked additionaly faxes for 10,000 plus pages when our send/receive log shows a small fraction of that. When I asked what the charges were for or any audit log, they said "ask your users." From my perspective, they are building a business of fraudulent billing and they avoid providing answers.
Nicolò Curioni
March 19, 2026
Simply good and people that works here…
Simply good and people that works here are respectful!
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