firestonecompleteautocare.com Reviews
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1.6 / 5
Average user rating
230
Total reviews
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firestonecompleteautocare.com Reviews
Read real experiences from customers of firestonecompleteautocare.com.
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Bernard Gordon
April 9, 2026
Honesty is the best Policy
On the 8th of April I took my Yukon to Firestone for AC problems, a day before it wasn't blowing cold air. So when I drove it for my appointment on the 8th I never checked to see if it was blowing cold air. Once I got there, they inspected everything and I was told that it was ok. I was expecting to pay out of pocket at least 300.00 or more but they said it was ok because it was blowing cold air and they had put the AC through 2 different kind of test that showed everything good. They were completely honest, they could have taken advantage of me but they didn't. I will be coming here to the Firestone on Saw Mill Drive in Tupelo for EVERYTHING CONCERNING MY PERSONAL VEHICLES
Samuel
April 4, 2026
On March 31st
On March 31st, I visited Firestone Complete Auto Care in Benton, AR after noticing a slight vibration in my steering wheel from a pothole I had hit weeks earlier. While there, I requested an alignment and tire rotation (which I’m entitled to for the life of the vehicle).Later that day, I was told everything was complete. During their courtesy check, they recommended a new battery, which I agreed to. I was charged about $300 for the replacement.Immediately after leaving, my car drove significantly worse — the steering wheel was shaking left to right as if I were driving on gravel. I called the store right away and was told they had checked everything and test driven the vehicle, and that it was fine. There was no concern shown.The next day, I took my car to Baxley’s Auto, a shop I trust. They found that three of my wheels were not properly tightened and told me they were surprised I made it there safely, especially after driving on the highway. This was a serious safety issue that could have resulted in a catastrophic accident.At that point, I chose not to escalate things. I simply felt grateful nothing worse happened.However, after leaving an honest review (which Firestone had requested via email), I received a call from the manager that completely changed my perspective.He initially expressed concern — but then claimed the shop never performed the tire rotation and did not touch my wheels at all, despite me being told the service was completed. He stated they only did an alignment and battery replacement.When I asked how loose wheels wouldn’t have been noticed during an alignment or test drive, he insisted they wouldn’t need to touch the tires for an alignment and that the vehicle drove fine during testing.Then the conversation took a shocking turn.He told me — very seriously — that he believed someone might be targeting me and could have intentionally loosened my lug nuts to sabotage my vehicle. He asked if I had anyone at work or in my personal life who might want to harm me.For context: my car is kept in a garage at home, parked in a secure garage at work, and my wheels have locking lug nuts that require a key.This explanation was not only unrealistic, it felt like a complete attempt to deflect responsibility. The call ended with him stating they were not responsible in any way.I never asked for compensation. I only shared my experience.But after that conversation, I feel compelled to speak up.This situation involved:A potentially life-threatening safety issueConflicting information about what services were actually performedA complete lack of accountabilityAnd one of the most unprofessional and bizarre explanations I’ve ever received from a businessMistakes can happen. But how a business responds matters — and this response was unacceptable.I would strongly caution others to double-check any work done here, especially when it involves your safety.
Allan Ferrer
April 2, 2026
I’m extremely disappointed with my…
I’m extremely disappointed with my experience and the complete lack of professionalism and follow-up from this location.A few days prior to my visit, I went online, entered my vehicle information (2021 VW Jetta), and was quoted a price of $122.99 for a wheel alignment. Based on that information, I scheduled my appointment.Upon arriving and checking in, I was informed that the price would be well over $200 simply because my car is a Volkswagen. I explained that I had already entered my vehicle information online and was quoted $122.99. The staff initially refused to honor that price. To confirm, I repeated the process on my phone, received the same quote again, and showed it to the representative.After going back and forth, I stated that I no longer wished to proceed and wanted to leave. At that point, I was told that the alignment had already been performed. However, shortly after, I overheard another employee say, “You know maybe we shouldn’t do his alignment,” which directly contradicted what I had just been told. That alone raised serious concerns. I again asked for my vehicle back, and only then was I told they would honor the original $122.99 price.About 10 minutes later, I was charged the $122.99. The technician then came out and told me he “couldn’t really align the car” due to what was “probably” a bad front control arm, and that he “did what he could.”This raises several serious concerns:• Why was I charged for an alignment that apparently could not properly be performed?• Shouldn’t a technician inspect for worn or damaged suspension components before proceeding with an alignment?• If a front control arm was potentially bad, why was I not informed before any work was done?• How was a four-wheel alignment supposedly completed in approximately 30 minutes, which is significantly less time than expected?• Why was I told the alignment had already been completed, only to hear an employee suggest that it shouldn’t be done?• Why couldn’t the technician clearly explain the issue instead of saying “probably” a bad control arm?The entire experience was confusing, inconsistent, and unprofessional. I could understand being charged a diagnostic or inspection fee for time spent, but being charged for a full alignment that the technician himself admitted could not be properly completed is unacceptable. To make matters worse, I was told I would need to pay for another full alignment after replacing the control arm.What’s even more frustrating is the complete lack of follow-up. I was told multiple times that the store manager would be reaching out to address this situation. That never happened. I was then assured that the area/regional manager would contact me—again, nothing. It has now been weeks of me calling and trying to get a response, and I have been completely ignored. I’ve provided my information numerous times (invoice number, name, tel number and address at their customer service website to have a call returned to address the problem and nothing) Don’t fall for these “I’m so sorry to hear responses on here as they are generic and out of touch responses. No one calls back.At this point, it’s not just about the service—it’s about the lack of accountability and basic customer care. Promising follow-up and failing to deliver repeatedly is unacceptable.I would not recommend this location based on both the service I received and how they handle customer concerns. I will continue going up the ladder and not stop until someone is held responsible.
Deborah Tyler
March 21, 2026
Horrible Customer Service
Horrible Customer Service. I went to get an oil change @ Firestone on Carrollton Ave in New Orleans. The customer service agent is very unprofessional. I had an 11am appt. upon my arrival, I was told they were short staffed and if I could reschedule for the following day. He was very unconcerned and never apologized for this inconvenience. This was a scheduled appt. that they approved. They could have at least calIed me back and told me their situation and I would not have made a blank trip.I decided to reschedule and he went into their system and we agreed on a 9am appt. the next morning. Got there the next morning for 9am and was told the very same thing as the day before. His attitude is very nasty, he was very short with me and not concerned but I decided to leave my car there anyway. I never received a call from them saying anything about my car being ready so got to the place @ 2pm (5 hours later) and still had to wait 15 minutes for the guy to put the oil change sticker on the windshield. I don't know how long my car was sitting there when I got to the place. I know an oil change should not have taken 5 hours. I will never return to that location again!!! HORRIBLE CUSTOMER SERVICE
Juana Cruz
March 18, 2026
PLEASE DONT WASTE YOUR TIME & MONEY…
PLEASE DONT WASTE YOUR TIME & MONEY GOING TO FIRESTONE COMPLETE AUTO CARE!!! They ARE RIP OFF and don’t have a clue what they’re doing. If I can give them 0 stars I would.. To make the long story short, I have two issues with my vehicle over the past 2 months. They said it’s was One thing we pay for that & had to take my car right back to them & This happened So far 3 times. I paid $5616.27 to get my car fixed & it still not fixed. We have been very patient as patient as possible. We had to eventually get a rental for a week and also pay an Uber back-and-forth to drop off my car back to them. At this point we’ve been throwing money away. As of right now, March 18 2026 I still don’t have my car. Its been in there for 2 weeks now I yet Got a phone call from them to let me know anything about my car. All I want is for my car to be fixed that all. I don’t Think that’s too much to ask. After paying what I paid for but Instead, I just don’t trust them its that’s simple. I can go on, and on about them but I’ll just stop here. I just highly recommend you DO NOT go here. I would hate to see someone going through what I’m going through now.
Parking.com Customer
March 13, 2026
Firestone on 9th St and 62nd ave!
Firestone on 9th St and 62nd ave!! Terrible, they had my car for a week. Said I needed a new exhaust, 8500.00! Got the car back broke down again! Took it to another place, said i did not need the exhaust!!!! Just a new fuel pump and spark plugs 2000.00!! Area manager would not help!! Was told regional manager would call me!!! Has been a week and a half!! No return phone call!! They still want to charge me for something that was not needed!! Stay away, they will scam you!!! Not reliable at all!!!
Steven R. Masarik
February 26, 2026
Cost me a car
20+ year Firestone customer. Was taking multiple cars to the Gahanna location, who caused me to scrap one of my cars. I had an accord with 70k miles. I have in writing on the invoices that they checked the wrong mileage by under tens of thousands. Even when I argued saying more work was needed, they pushed back. Then November of 2025 the transmission breaks and I had to scrap the car. A paid off vehicle with 70k miles gone in an instant. Connected with area manager who gave me false hope, argued with me, and then ghosted me. The Firestone brand makes me ill, I miss my car, they have cause me and my family financial issues along with pain and suffering. I picked “12/3/2025” as the date of experience because that’s when I emailed the area manager to tell him the car broke and wanted to connect before I scrapped it - then he just didn’t respond until I kept following up.
xinming deng
February 25, 2026
AVOID FIRESTONE
AVOID FIRESTONE. My friend paid them to replace the AC compressor 2 years ago. I bought the car from him and that compressor died after just ONE summer with a massive oil leak. A compressor should last YEARS, not one season. Firestone installed a garbage part, took the money, and left the next owner dealing with the mess. This is unacceptable. ZERO stars. Reporting to the BBB.
Christopher UFL
February 14, 2026
Incompetence, Rude, and Obnoxious
Ordered a set of 4 tires. Took the day off from work to get these installed only to be told that the delivery driver only delivered 3 tires. Who needs 3 tires when your clearly need 4. The incompetence with this shop is beyond anything I have ever seen or dealt with and I was a mechanic for 21 years. The lady at the front is rude and obnoxious and does not need to be interacting with our servicemembers and veterans. (Schofield Barracks Hawaii) If they allowed negative stars, this place deserves -5.
Chequitta Holcomb
February 13, 2026
They were fast and friendly.
They were fast and friendly. Always get me right and thanks again John airport rd
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