fit2run.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 135+ users reviewing Fit2Run-The Runner's Superstore. Read verified ratings and real customer experiences on fit2run.com before you order.
Related articles
1.7 / 5
Average user rating
135
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for fit2run.com.
Brands may not incentivize or pay to hide reviews.
fit2run.com Reviews
Read real experiences from customers of fit2run.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Gary
April 13, 2026
Ordered Vomero 18 premium
Ordered Vomero 18 premium. The air pocket burst is 50 days. Contacted for return and have gotten nowhere. Better off going to a local store
Brad Krupnick
March 21, 2026
What an awful company!
What an awful company!! They sell old merchandise under the wrong names and they deceive the customer. On top of that they just have awful customer service. Hard pass!
Kurt S
March 20, 2026
Members Fraud… Beware!
There is no member protection and ZERO store accountability for paid membership fraud. For the past 1.5 years I have noticed my account has been used to give unknown and unauthorized customers my discounts using my account. I have made several calls to the UTC store and have been given nothing to ensure me that Fit2Run values me as a paid membership holder by protecting my paid membership benefits. The best the District Manger could offer was, “we can mark your account so that the sales team should check ID when a customer asks to use my account.” Wait… that’s not standard policy already??!!So..now after 10 plus years of consistently shopping at Fit2Run for my family of 6, I am cancelling this membership and my account.Check your account activity
Carson Groulx
March 7, 2026
Fit 2 Run won't let you return ANYTHING…
Fit 2 Run won't let you return ANYTHING over $250 or almost anything under $250 if it was opened. Buy anywhere else. I paid $170 for headphones. Wrong size, never used, perfect condition, only a few days after delivery, and they won't let me return. Awful awful policy.
Tamara Sheldon
February 28, 2026
Sammie was so AWESOME & PATIENT with…
Sammie was so AWESOME & PATIENT with me. I have Morton's Neuroma & am very, very limited to the STYLE shoe I can wear. I use to wear a New Balance shoe, but my shoe size went up & they do not carry anything for me in Women or Men. Sammie took the time to listen to my needs. I tried on a lot of sizes & Women/Men shoes. She made me feel like the only person in the store even though it was busy. She introduced me to the Membership program, which is exactly what I needed because I was very uncomfortable choosing a shoe & finding out my Morton's Neuroma pain was back.
Denisse Pagan
February 24, 2026
Fit 2 run doesn't honor warranties
Fit 2 run do not honor the warranty period for exchanges even if the product is in perfect condition, with a receipt and in the original box. I bought 1 pair of walking shoes 3 days ago $180 plus IVU. After walk 10 minutes, it felt so unconfortable in the big toe and hurt my nail. Today, I went to the store to exchange them, and they didn't honor the 30-day exchange policy even though they were clean and in perfect condition for sale. The employee was extremely rude and discourteous; he even made fun of me. The insoles ($79.95 plus IVU) The box says that customer has a 30-day trial period, but then they won't exchange them because they're used.
D from indy
December 23, 2025
Ordered online, order Cancelled the next day.
Ordered a pair of shoes online. Credit card charged. A day later, "order cancelled because we didn't have enough stock to fulfill your order". Luckily Credit card refunded, so no fraud... but if you don't have it, get your systems right and don't take the order.
Jim Ziegler
December 17, 2025
Ordered and Paid for 2 day shipping for…
Ordered and Paid for 2 day shipping for an event. Item shipped Ground. Customer Service said they could not reroute the item back, or change service level and they would "have to check with leadership" about crediting $34.03 which is what I paid. They did agree to that, but returning the item would be at my expense. Unbelievable. I truly had to argue for every penny that I had already paid, and now I'm left with a pair of shoes I won't use.
Craig Mason
December 11, 2025
Exceeded all expectations!
I ordered then saw how bad trust pilot reviews were and got very concerned my order would be wrong. I couldn't have been more wrong or more pleased with my order. Arrived quickly and was correct shoes, colors and size. The prices are almost not believable how low they are. I ordered Nike vomero plus and then they send fit 2 run cash and another discount so I ordered a second pair. One pair in neon and one all black. Bother showed up perfectly. Saved $50 on the second order. My new go to place until they let me down.
Andrea B
October 13, 2025
Wrong Item Received / No Customer Service
I ordered a pair of sneakers on 10/4 and the tracking was generated on 10/5 but didn't go active until the 8th. When I reached out an AI generated message was advised me that it takes 2 days for tracking to go live after a purchase was made. It had been 5 days at that point. When the package arrived it was the wrong item. I sent a photo of the item which was pink (I ordered grey) and they told me that the website color was off... that makes no sense the full description is grey and these shoes are clearly the wrong ones. I can't get ahold of customer service at all- seems like a scam.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).