fjallraven.com Reviews
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1.6 / 5
Average user rating
366
Total reviews
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fjallraven.com Reviews
Read real experiences from customers of fjallraven.com.
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H “Micky” Belanger
March 9, 2026
Poor quality backpacks, stiff and discoloured
I bought a Fjällräven 16 L black backpack that was delivered battered, discoloured and so stiff that I couldn’t close or open the zipper. When I complained to their head office’s customer service, they said that nothing can be done because it is as due to standard wear. This backpack was never used so it was a bizarre excuse from their customer service. I would never buy from them again. I was very disappointed in their response. Once they get your money, you are basically on your own!!!
Lee Anderson
March 5, 2026
Singi trekking cap bought this cap in 3…
Singi trekking cap bought this cap in 3 different sizes S M and L trying to find one that fits none do the adjustment on these caps are a disgrace. To anyone thinking of buying this cap my advice is don’t one star is one star to many for this product
Lilian
February 17, 2026
Scam company - do NOT buy here!!!
I ordered the Abisko Värm tracking tights at February 5th. Paid € 190 for something that I will not receive anytime soon. Absolutely no confidence that delivery will take place at all. The shipment is announced on February 9th. Since than no action. DHL gets the blame but Fjällräven is responsible and my order is still in their warehouse. Total scamm this company. Already practiced my right of withdrawel. But still they blame DHL. What FR does not send, DHL cannot deliver and what is not delivered to me I cannot send back in order te get my money back. So I guess its bye bye € 190. But this is not the end of it. I will have to make contact with my creditcard company to get my money back. Shame on you Fjällräven. Wish I had read all these negative reviews before buying here.
Ian Gates
February 13, 2026
FJALLARAVEN NUUK Parka - ZIP QUALITY
I purchased a NUUK Parka (via Varuste.net).The zip mechanism is an absolute nightmare and it can take 5 minutes wiggling it around to get it to work.Once it is on, it is very warm and waterproof, but it should not be so difficult!!I would have sent it back, but Varuste.net say that all shipping costs outside of Finland are down to buyer.So overall, I would not recommend it.17/02 - received the response below and have sent a request to customer service for replacement zip/mechanism).
Simon Latulippe
February 11, 2026
Bad quality/No customer service
I bought a pair of Vidda Pro trousers and one of the seam split in half after a few times wearing them. Plus, the pants went from black to brown. They discoloured real bad. I sent them multiple emails but they do not answer. I have bought multiple items from them but I wont buy anything from this company no more. At 210$ a pair of trousers … the pants should last at least a year and a half… Bad fabric and non existent customer service…
Kevin Dewhurst
February 3, 2026
My son got the Kanken mini for my wife…
My son got the Kanken mini for my wife at Christmas, today the stitching has come apart at the D ring on one of the shoulder straps. Taken back to our local shop (who were very helpful) we were told that they couldn’t do anything but get in touch with their brand office. Now we are told it will have to go away for repairs? Absolutely disgraceful customer service from what is supposed to be a reliable brand.I’m still annoyed about how this matter was delt with by the company, but must say the lady in the shop and the lady who spoke to my wife from customer care were very helpful. The issue has now been resolved and they are replacing the bag.
Andrei Chiță
January 20, 2026
The logo patch on the shoulder of my…
The logo patch on the shoulder of my greenalnd winter jacket is torn. I contacted Fjallraven for a spare. They said they don't have any spare logo so I need to send my jacket for repair and pay out of my own pocket. Weird, just let me buy the logo. I will just sew Patagonia or Columbia logo on my jacket I guess....
Neil Appleby
January 9, 2026
Sörmland Tapered Winter Trousers M Long
Sörmland Tapered Winter Trousers M LongDark Grey30-31" UKIn my experience I can say that these quite expensive winter trousers are not suitable for use in rainy conditions in the UK. After only twenty minutes (an aborted dog walk) in rain/sleety conditions today wearing my new trousers, my legs were soaked to my merino underwear leaving me wet and cold! In conclusion I would think they may be okay in dry weather but in the rain no better than a pair of jeans. If you want to stay dry - do not buy.
Customer
January 5, 2026
It is a SCAM Company.
It is a SCAM Company.Product is NEVER delivered on timeI would strongly recommend NOT to BUY from this company.PATHETIC and HORRIBLE customer service.Doesn't match their description- never expected a Nordic company to be this bad.FIRST AND LAST TIME BUY.
Atanas
December 30, 2025
I bought Skogso padded jacket
I bought Skogso padded jacket. It's my third winter, moderate use during three winter months only and has worn look with small holes on the cuffs. Plus insulation leakage through g1000 and now started unzip itself. Paid about 350 euro and I'm disappointed. It's a great jacket though, very warm and comfortable, but not durable at all. My Vidda Pro pants have almost the same wear marks after one year. Sadly, but Fjallraven's quality is getting worse and worse.
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