focuscamera.com Reviews
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3.4 / 5
Average user rating
554
Total reviews
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focuscamera.com Reviews
Read real experiences from customers of focuscamera.com.
Brands may not incentivize or pay to hide reviews.
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Angela Wang
December 29, 2025
Do not purchase from them
Do not purchase from them. I bought a telescope that was $2500 as a Christmas gift. It arrived later than it was supposed to and then only one box of 2 was sent. When I called them they said the listing was incorrect and want me to return the item. Alternatively they offered me $100 credit to keep it. $100 doesn’t even cover the taxes. You want me to ask my gift recipient to return the item because of your mistake? Pretty shitty customer service. I don’t know why you don’t have a part that comes WITH the item from the manufacturer.
Debbie S
January 21, 2025
Refurbished Dell Latitude 7430
I bought a refurbished Dell Latitude 7430 14.0 FHD Touch Intel i7 1265U 32GB 1TB SSD Win11 Pro Laptop off ebay from this store to replace a failing 10 year old laptop and couldn't be happier. Good price (I can't afford a similar brand new computer and don't need "this year's technology", a 12th generation Intel cpu suits me just fine), good communication, fast shipping, laptop looks brand new and is performing flawlessly. Would definitely buy from again.
CM
January 17, 2025
The company is legit
The company is legit. I was hesitant at first to buy at lifestyle by focus because when I checked the reviews it has a different company name as focus camera. it turns out they are the same company. I bought an EVOC travel bike bag pro at lifestyle by focus with a very great price compared to other and arrived in a week from New York to LA California.
Crystal
January 4, 2025
Return policy is not consumer friendly
Return policy is not consumer friendly. I was shipped an incomplete order. Thought I was purchasing from bed bath and beyond and found out it was third party with completely different return policy after the fact. The old bait and switch. I will be canceling my bed bath and beyond membership.
David F
January 3, 2025
Ordered a camera through their website…
Ordered a camera through their website for a Christmas gift and was worried it wouldn't arrive in time as it seemed to stop getting updates in the tracking. Called customer service and spoke with them. They reassured it would arrive in time and contacted the carrier for me. It began moving again and arrived in time! Beautiful camera and works perfectly. Will definately continue to order from them!
Zhubiao Zhu
January 3, 2025
Charge me 9 times
I bought Sony F4 24-105 G OSS from Focus Camera. It charged me about 9 times. So I had to change my credit card number as suggested by Credit company......
Ron Perez
December 19, 2024
I order TWO Testo 310 Combustion…
I order TWO Testo 310 Combustion Analyzers from this seller through Amazon. BOTH units were defective. Focus was willing to do nothing to rectify this situation and just said I could return the second one as well. The first unit: Would not turn on at all. ‘Lifestyle by Focus’ offered no help but said I could return it. ‘Testo’ the manufacturer said they couldn’t help because it was bought through a 3rd party seller and not them. Second unit: Turned on, but came with an error code! Error code 04 meaning the oxygen sensor was defective. Called ‘Lifestyle by Focus’ for some help, they said sorry and I could return it again. I am now out 2 weeks of time, $1100, and I still need to get another working meter before the end of the year to finalize CAS tests for my customers. Don’t expect any help if you receive a defective unit.
William Allen
December 18, 2024
They cancel Amazon orders with no…
They cancel Amazon orders with no notice or reason
Ben
December 17, 2024
Is This Business Legitimate?
Found a good sale price on an item and ordered it. After two weeks, the status of the order listed as "Processing". Went through their Support system on the site, received an email the next day saying I needed to call the "Verification department". Called, the recorded message did not sound like a business line. Somebody named "Anna" saying to leave a message ... which I've done three times.It's been over two weeks, no order, no status and no answers. It looks like they may be offering aggressive sale prices on Phantom Items, in order to drive traffic to the site. Recommend steering clear of this company, it looks (to me) like a scam & sham.
Mike Thompson
October 17, 2024
Slow on everything
Slow on everything. Service dept is closed mid-afternoon on Thursday. They've had my money for 3 days and no sign of shipment for my DJI Action 5 pro camera. I sent an email yesterday asking about my order and got an automated response saying that they would review my request. No response today. Are they closed or just non-responsive. Update! The camera did come in. BUT, they're not available in customer service. They did not answer my online inquiries. They did not send a notification of shipment. Uping to 2 stars. A solid 2
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