fogattiliving.com Reviews
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4.0 / 5
Average user rating
85
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for fogattiliving.com.
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fogattiliving.com Reviews
Read real experiences from customers of fogattiliving.com.
Brands may not incentivize or pay to hide reviews.
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Belle
March 17, 2026
Problems with furnace door
I ordered a furnace with a door. The door, which was packaged separately, was an open box item: the door was inside a plastic bag and the screws' bag was opened while still tie wrapped to the door; the screws were scattered outside the plastic wrapped door. There was also what looks like a smeared stamped number on the inside part of the door.I emailed Fogatti as soon as I received and opened the box. A few days later, not hearing back from them I decided to call. (This is why I am giving 4 stars)I received great customer service. They asked for pictures. Since the door was in brand new condition, I asked for a partial refund and a set of screws, since some were missing. My request was granted.There was a little bit of back and forth in the process, but overall, it was a smooth one.I had initially written a review and included pictures with the intent to edit with an update. I am unable to find my initial review, so I decided to write a new one.Also, I have not yet installed the furnace or the Insta 7 tankless water heater I purchased because, well, projects tend to take longer than expected. I will be writing a review on those products.
McKenzie Reinarts
March 13, 2026
Great Customer Service
Great Customer Service! Was missing a part with my Rv and Fogatti had top notch service and got the part sent to me right away! Will order again!
Rex Mcnab B
March 12, 2026
The tech group was great
The tech group was great. They answered my call and got started fixing the problem. After some troubleshooting they had my water heater running like it was supposed to be and I got hot water. Thanks tech support
Ryan Bailey
March 1, 2026
I bought a Fogotti 9 to replace my…
I bought a Fogotti 9 to replace my suburban water heater in my 2023 Rockwood 8337rl . It was easy had to do a tiny trim because they cut mine with one round edge but it was simple and easy to replace. I would buy again and I’ve already told many people. I love it and it works great the Bugatti of Water Heater!!!!
Michael Gholson
February 24, 2026
I ordered a pressure relief valve
I ordered a pressure relief valve. First order UPS lost. I explained to them that I was in desperate need of it and would even pay or send a label for them to Next Day Air. Rep told me they couldn't do NDA even though they ship UPS. So after 3 days and another phone call they then inform me that they are resending the package. This time they shipped it USPS, which is even slower. After waiting another 10 days, USPS too lost the package. This time it was Fogatti's fault for manually entering my home address with the wrong #'s. Poor service and horrible way to try and handle the mistake or mistakes. I just asked for a refund cause they seem to not be able to do the one thing they are in business to do!
Kerri Kosakowski
January 11, 2026
Excellent Product Support
I purchased a Fogatti InstaShower 8 Plus, 55,000 BTU RV Tankless Water Heater - in September of 2023 to install into my vintage travel trailer renovation.the unit was not installed until May of 2025 and for the first two trips worked AMAZING. All the on demand hot water we needed.On the third trip - the heater did not work properly. I called customer service and they were understanding and helpful. They walked me and my plumber through testing the unit and even though it was out of warranty - sent me a replacement part.Unfortunately when the plumber went to install the part it was recognized that there was a defect from manufacturing and the replacement part did not correct the problemafter deciding that it was costing more to keep having the plumber come out for repairs - I asked for and was granted a discount on an upgraded unit.I look forward to getting the new Insta Shower Ultra and trust it will be smooth showering from here on out. It gives peace of mind to know that this company stands behind their product and that courteous and helpful customer support is just a phone call away.
Consumer
December 3, 2025
Helpfull support team
I mistakenly ordered the wrong model for myself.I called the support team and they where very patient, helpful and compromising.i got a response swiftly and will be using in the future thanks the the customer support.I appreciate there time.
Steph
December 2, 2025
I wanted to replace my existing water…
I wanted to replace my existing water heater with the 6 gallon tank, but after receiving it, I realized it unfortunately wouldn’t fit in the space. I contacted customer support and was easily able to return the water heater!
Ed Mitch
April 3, 2025
Hello I recently had a issue with my… Hot Water Heater
Hello I recently had a issue with my indoor Tankless hot water heater Series Insta-comfort 145 stop working and had a Technician come out and confirm it has a bad Gas Valve. After contacting Fogatti I was told I was just out of the warranty period but would see what they could do about replacing the part. In just 24Hr They Responded and told me they would send me a new Gas Valve for my heater and also a Cd on how to install the part myself. So i am giving Fogatti a 100% POSITIVE REVIEW for going above and beyond what they had to to get me the part I need for my heater even out of the warranty period. so Thank You Thank you Thank you Fogatti you have me hooked as a customer for life now. I will definitely buy Fogatti again for any of my hot water needs in the future. Sincerely Edward Mitchell one of your very satisfied Customers for life!!!
Consumer
January 17, 2025
We have had three of these worthless…
We have had three of these worthless hunks of junk. First one lasted 2weeks. Second one 6 months. The brand new one just installed today keeps shutting off. We’ve been 7 days without hot water in single digit temps. If I could give minus stars I would. Customer service and parts never got back to us. 7 days waiting. That’s why we ordered a new one and that one is as defective as all of them.
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