frameusa.com Reviews
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Join 195+ users reviewing Frame USA. Read verified ratings and real customer experiences on frameusa.com before you order.
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4.2 / 5
Average user rating
195
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for frameusa.com.
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frameusa.com Reviews
Read real experiences from customers of frameusa.com.
Brands may not incentivize or pay to hide reviews.
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Samantha
April 6, 2026
Great customer service
Multiple items in my order were damaged and Frame USA immediately made it right and sent replacement items -at no cost to me- that were in perfect condition.
Carol
March 30, 2026
I am a big fan of Frame USA
I am a big fan of Frame USA. Affordable and quality frames delivered fast!
Blake Gilkyson
March 18, 2026
It showed up broken
It showed up broken
Sarah M.
March 13, 2026
Great experience!
My initial order was made and shipped quickly. FedEx broke the frame in transit but I called Frame USA immediately after I received the package to let them know and a replacement was made and sent immediately! Thanks so much for amazing customer service and a great product!
Alec Heyer
February 24, 2026
Good quality
Good quality, great customer service. Ordered several frames, 1 of which didn't arrive at all. Filled out an easy form, and Frame USA delivered the missing piece very expediently.
Carla Spikowski
February 11, 2026
Timely
Timely, just what I ordered
customer
February 9, 2026
Ordering was easy and shipment was…
Ordering was easy and shipment was quick. The packaging to protected the frame very well
Edward Kluk
February 6, 2026
Ineffective customer Service
It deeply saddens me that I have to write this review of FrameUSA. Even though the product seems to be quality, their customer service lacks the ability to make orders right when things are not. This has led me to file a lawsuit and I have Ia project that remains incomplete.My goal was to build a framed collage of my family on a wall. I orderehid 31 frames of various sizes to hang these pictures flush on the wall. This order included some custom frames. I ordered these frames on FrameUSA website using my phone. When the frames arrived, some were wall hanging and some were for standing on a table top.When I contacted FrameUSA about replacing all the table top backings with wall hanging backings for the stock frames, they said no. The options they gave me is I could return the non-custom frames or use sawtooth hangers on them. Their solution either caused me to be stuck with frames I don't need or my picture collage will not be flush on the wall with the hanging hardware showing. As a side note, the custom frames were all wall hanging frames. It was their stock frames that were the problem. Neither solution they offered were acceptable.They claimed that their website clearly states which frames come as table top and which are wall hanging. Evidently, the type of backing is based solely on the size of the frame. You cannot designate what type of backing you need while ordering. That their web site clearly states this may be true if you are ordering using a computer. But using a phone, it is not. There are seemingly dead links that are supposed to explain this but the links don't take you to a page that tells you that. Rather the links don't do anything but add more data to the bottom of the page completely out of sight and with no indication that the data was added to the page. In order to see it, you have to scroll down past the ordering section and past a full page of white space (space with absolutely nothing on it). And there you find their explanation.No acceptable resolution has been found and I have been forced to file a lawsuit to recover my money.
Melissa Amberson
February 3, 2026
Great online framing site!
I do really like my frame. Your website is organized and efficient. I was able to find the frame, special order the size and feel like I received a fair price on it!
Gordon
February 2, 2026
Super easy to use website that guide me…
Super easy to use website that guide me through the process, I was able to get a custom frame without having to pay hundreds of dollars.
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