freshdirect.com Reviews
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2.3 / 5
Average user rating
58
Total reviews
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freshdirect.com Reviews
Read real experiences from customers of freshdirect.com.
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Anny K
March 16, 2026
Have been using FreshDirect for several…
Have been using FreshDirect for several years and find their service as well as their products satisfactory. My experience has been seamless.
No problem with Doordash
February 27, 2026
Getir ruining Fresh Direct
Since Getir took over FreshDirect, as they do with any company they take, they try to get as much money as they can, then dissolve company, sell assets and go. They do not pay vendors, do huge layoffs of workers. Tried to outsource delivery to companies that are making mess already by not delivering, stealing, etc. Next move is getting rid of customer service that served FreshDirect from the start 18 years ago and replace with customer service that is not at North America continent. Getir is just another fraud.
Judy Segreti
January 9, 2026
Fresh Direct doesn’t deliver
I have been a customer from almost the very beginning of Fresh Direct. Last week my order was over 2 hours late even though I was told at 3:30 that it was the next delivery.This week, they say it was delivered @ 3:30 & posted a black picture as proof of delivery! Two phone calls & the only thing they could tell me was that someone would be back in touch. Not when just they’ll get back to me.There is no customer service at Fresh Direct.
Sharon Williams
December 16, 2025
Not able to speak with management when there is an issue + Apple Pay Card Cannot be used as a payment method
My initial experience with FreshDirect was not great. When I tried to set up my account using my Apple Card as a payment method, the website continuously indicated that the ZIP code was incorrect. Two staff members, Hannah and Matthew, attempted to assist me, but some other employees were unhelpful and kept hanging up, which made it difficult for me to leave a positive rating.Eventually, I decided to use a different credit card but still encountered issues. My account was then flagged for investigation by the fraud team. I sent an email for assistance and was helped by a very nice representative named Victoria, who managed to reset my account so I could place my order. Despite all the problems I faced, I appreciated that my shopping basket never emptied, which was a positive aspect of my experience.It’s worth mentioning that FreshDirect does not accept Apple Pay cards. If I had been informed of this from the beginning, it would have made things easier. However, the good news is that I did receive my order along with a gift, so thank you, FreshDirect.
N.E.
December 3, 2025
Fresh Direct Rips Off Their Customers
Fresh Direct charges more than any other company for every item, usually as much as $2.00 more per item. And they charge customers a $2.00 service fee per order on top of the $45 Delivery Pass charge. This company is ripping off their customers and has absolutely no shame about it.
Michele Lee
November 27, 2025
SLOAN YOU SHILL
SLOAN YOU SHILL, YOU SUCK AS CEO OF FRESH DIRECT, YOU SHOULD BE REPLACED, YOU RUINED OUR THANKSGIVING and we are sure many more families.WE HAVE ORDERED THANKSGIVING DINNER FOR YEARS, UPLOADS OF A $1200 an order, this year, many people have passed and two family members, one having stage 4 cancer, so a smaller order was placed only $300, none the less, this slew didn’t hire enough divers, so the order email was packed at 1pm, delivery due between 2-6pm, 2 items delivered out of 22 items,AT 1 AM to cancer patients! 20 items not delivered, the driver told us he picked up the order at 8:30pm, ABSOLUTELY DISGUSTING, OUR FAMILY OWNS MULTIPLE BUSINESSES THAT EMPLOYEE THOUSANDS OF PEOPLE, SLOAN EDDLESTON YOU ARE A HACK AND A DISGRACE
Ronnie A
November 23, 2025
I get great service from Fresh Direct
I'm reading the reviews and checking to make sure we're talking about the same company. I have gotten wonderful customer service from them. And if a product is missing or not as you wanted they correct it easily -- you can even do it yourself online or ask for a missing product to be delivered, although I've never done that last part. The prices are higher and so I shop elsewhere for some things. But the quality of produce and meats / poultry / fish is excellent and they carry lesser-known brands / specialty products I can't find in other places. Wish the prices were a bit lower, but very happy with my Fresh Direct service and have been a customer for about 10 years both in Brooklyn and on Long Island!
Sharon Wells
November 1, 2025
Items I am charged for are consistently missing
There is consistently an item or few missing from my order which I am getting charged for. Used to be good but no longer is and prices are high. I have to check in detail and every third delivery there is 1 or 2 things missing which I am getting charged for. Customer service does not seem to care. I will no longer be using this company.
Bradley Carl
August 10, 2025
I have been a loyal customer and have…
I have been a loyal customer and have understood some past hiccups. They have been too frequent and today’s order to be delivered between 11-1 was delayed. On chat, she said I would get it at 2:20. I changed my appt from 2:30-3:30. NOW it is 3:40 and still no groceries. There are no available people on CHAT and 231 people on hold for customer service. NEVER AGAIN!
Cristian Picoli
July 12, 2025
Avoid this company
Avoid this company, they don’t care about their customers.
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