frontier.com Reviews
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1.2 / 5
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844
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frontier.com Reviews
Read real experiences from customers of frontier.com.
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IT IS A SCAM!!!!!!!!!
April 10, 2026
They r the worst and give you fake…
They r the worst and give you fake charges when you try to cancel and make you go to collections to recollect. They make you call different departments like 1000 times. It’s just soooooo god damn frustrating. Stay away from this place. Setting up was also a god damn pain in the butt too. Many different technicians came and they always upsell you. I even paid a bit more and the internet speed was the same. It was also impossible to cancel so I was paying the more expensive fee for months before. Like what kind of terrible company is this. 🤬
Logan Smith
April 10, 2026
Hundreds of dollars down the drain.
I don't know even where to start.How about the fact that we were paying almost a hundred dollars a month for thirty megabytes per second? And they magically changed it to only twelve, frequent disconnects always slow connections, and they never can seem to fix their own issue.
Nick
April 9, 2026
Terrible service
Terrible service. Slow speeds. And impossible to cancel. They try to sell you on everything under the sun when trying to cancel. As well as have a ton of fees you have to pay when cancelling. They charge you for everything and won't let you cancel right away.Highly recommend going to a different provider. Will never use them again.
Sara J.
April 9, 2026
Slow speeds and rising costs
Consistently slow internet speeds, even after contacting support for help. Rate increases often. Frequent outages as well.
Ted Hasle
April 6, 2026
Not sure Verizon did their due diligence
My first ever 1 Star Review. Terrible service, terrible product, terrible communicationFranklin, NC 28734Account 828-349-8505-012618-5To whom it may concernI am disputing the final billing of $148.37 for the following reasons.November 26, 2025 purchased a home and started services for Internet only, using equipment left behind by the seller, Ryan Paine. Welcomed to Frontier and was offered the first month free. See accompany letter from your sales representative, Mark Levy, Customer Experience.November 26, 2025 – December 26, 2025 Free introductory Month offered by Mark Levy Cancelled on 12/30/2025 for cause as we were only receiving 1 – 2 mbps speed and it was insufficient for my wife’s business. Was told that we would have to pay for the period of December 26 – January 26. Made that payment by credit card which fulfilled my commitment for service for the second month. Was told to mail back equipment and that my final bill would be $50 period. Paid that in January online and have not been able to communicate with anyone within your company. There will be no more payments coming and I am requesting that the erroneous charge for the November to December and or past due balances by the previous owners be credited. I am only responsible for December 26, 2025 – January 26, 2026 plus the return of your equipment which has been completedRespectfully Ted XXXXX 954 818-XXXXSent to collections and have been unable to speak with anyone in your company. I will cancel my business subsription with Verizon phones if this is not resolved. Not sure Verizon did their due diligence before purchasing this "DOG" of a company.
Gregory Freeman
April 5, 2026
Moved to fiber internet 500/500 things…
Moved to fiber internet 500/500 things were fine now the little company has been swallowed up by Verizon and they have gone down several times. Their customer service is AI or people chatting who don’t speak English very well and constantly try to upsell you to always on Internet or something it’s a WiFi backup that’s another $30 a month wtf? They know the go down all the time so they want more money because they suck??
Valerie
April 4, 2026
Internet service trouble
My internet went out at the box on the pole. They can not get out to fix it for 4 days. There was no bad weather that caused it. With it being something that I could not fix and was not caused by me they should have had some one out within 24 hours. This also affects my phone sevice through Frontier. That means no family can call my Dad for Easter. Very disappointed in their service!
Allison England
April 4, 2026
DO NOT get Frontier internet
DO NOT get Frontier internet. The service is horrible. Internet goes out randomly for no reason and it takes them forever to get it working again. The customer service is the worst I have ever experienced. We had it for 14 years because there were no other options where we live and they charged me $50 to cancel. Get Starlink, works GREAT and it is less expensive than Frontier depending on the plan.
Bear Bolin
April 3, 2026
Bolins 260.745 7311 owner lazy repair man
Bolins 260.745. 7311. Phone out. Repair guy came out didn't look at it at all. Wanted 900..to fix it. Without even checking line. Ask him how he knows didn't even look at it. Saw him get out of van walk in store and not check any thing. Guess I just shut it off now since won't fix or check line at all.
Ofordgtx
April 2, 2026
Stay far away from this company
This company is the biggest joke I have ever seen in my life every time they fix our landline it goes out again and again and again we've been dealing with it for the past 20 years absolute disgusting all they do is take your money and can't provide you service stay far away from this company
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