fsastore.com Reviews
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3.4 / 5
Average user rating
46932
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for fsastore.com.
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fsastore.com Reviews
Read real experiences from customers of fsastore.com.
Brands may not incentivize or pay to hide reviews.
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Ericka B
April 2, 2026
FSA Store Great Experience
I love using this store because you never have to worry about what is or is not eligible.Also I have found items cheaper on this site vs the store. They don’t always have the brands but they always have something comparable. Also the order is accepted and shipped quick!
David Blackburn
March 21, 2026
My orders were fast and here in 2 days
My orders were fast and here in 2 days. The reason I love ❤️ this store. Is much easier to order from fsa store,compared to drugs store and department stores, plus they have everything that I can use and more. All of it is Fsa approved. If you shop at the drugs store, it's hard to tell which items are Fsa approved or not.
Saa
February 9, 2026
Missing Order and Incorrect Receipt Included anti-choking device…
I purchased an anti-choking device three months ago and have not received it yet. On top of that, my package included another customer’s shopping receipt.
Jay Cee
January 24, 2026
They treated me great made sure all my…
They treated me great made sure all my orders where good I had some Nike hyperice that’s worked a few weeks them messed up they replaced them fast they treated me great made sure everything was good
Bashar Dayoub
January 7, 2026
Lose of FSA Funds
· FSA Store has completed the withdrawal of funds amount ($511.0) form our FSA accounts denying us the Opportunity to use the funds for other eligible services. · FSA Store has rejected our timely online orders due to what appears to be an internal system failure, which is the sole responsibility of the FSA Store.· FSA Management has acknowledged an internal mistake (System Malfunction) and credited our account with the amount that was withdrawn and requested us to re-submit the order online.· Our records shows that we have attempted to place another order, meanwhile the FSA store system continues to reject our order due to the same (System Malfunction).
Lori B
January 7, 2026
Do not order from this company - fraud
Similar to other reviews, ordered, items never showed as shipped. Dealing with customer service has been a frustrating circle of no action. Tried to find senior management contact info on their website but nothing is posted. Ironically, their founding CEO gives speeches on entrepreneurship and health e-commerce. Maybe he should spend more time working on the business than bloviating for false pats on the back. Do not order from this company.
paul stoyell
November 16, 2025
They sent me an email stating all 7 of…
They sent me an email stating all 7 of my items were delivered. When I called them the rep said 4 of the items were sent separately. There is no confirmation of this on my app and she offered me no estimated date of delivery. This appears to be deliberate actions as why would they send an email stating my items were delivered. She couldn’t answer this coherently. Fraud
Bee Lindquist
November 7, 2025
Horrible Customer Service and thieves.
Horrible Customer Service. Do not use this company unless you like throwing money away. I spent 1000$ on two pairs of glasses. 1. They got the color wrong on my primary pair. On both of them they did not put in my bifocals even though I was charged for it. I both called and emailed trying to get this fixed. It was then I learned that the only way they would work with me is if I sent back everything as is. I misplaced the cleaning cloth and because of that they would not fix my glasses or return my money. So now I have 1000$ glasses sitting in my dresser. I have my email communication to back this up and would be happy to share. I am launching a complaint with my insurance company also.
Jules
September 10, 2025
Beyond disappointed
I am beyond disappointed with my experience today. I attempted to place a simple order less than $300 for skin care products that I truly need, as I have extremely sensitive skin. This is the exact reason I chose to use an FSA account in the first place. Instead of being able to complete my order, my account was flagged for “fraud,” and now my funds are being held hostage for 24 hours. I gave them all of the correct information as well as a prompt called as I ended up taking off of work just to take this call so that I could get the necessary items as quickly as possible.To make matters worse, when I called for help, I was not even allowed to speak with a supervisor. I was told supervisors only work 9 to 5, which is absolutely not true. I work from home, I know how these things work. There is always a supervisor available. This was nothing more than a refusal to provide real customer service.The experience was not only frustrating, but insulting. I felt dismissed and unheard. A company handling people’s healthcare funds should have much higher standards of accountability and respect. Instead, FSA Store made me feel like I was doing something wrong for simply trying to care for my health.You’ve lost a loyal customer today. I will never be shopping with FSA Store again, and I will be warning others about this absolutely ridiculous treatment.
Styx
August 8, 2025
Low integrity, poor selection, uncompetitive pricing
Other online stores offer much greater FSA selection, equal pricing, better return policies, higher quality reviews, faster shipping, and significantly better customer support.FSA Store acts with low integrity by prominently claiming in their Savings Center that "you’ll never shop without an FSA Store discount code again." However, the terms buried in the separate 240+ paragraph legal document states that discount codes are single-use.FSA Store, though, will happily allow customers to apply discount codes and subtract the amount from the cart's total, before invisibly and without notification removing the discount after customers give them their credit card information.Although they claim to have 24/7 customer support, after 5pm EST there is nobody with power to modify orders.Another giant red flag I ran into is that customer support flat out refuses to send written communication summarizing what we had talked about in the call.Do yourself a favor. Frequent a better, more accountable store with a better selection and higher integrity.Even if I hadn't run into these problems, I found way better stores which also accept FSA funds after researching a little.
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