furla.com Reviews
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3.0 / 5
Average user rating
384
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for furla.com.
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furla.com Reviews
Read real experiences from customers of furla.com.
Brands may not incentivize or pay to hide reviews.
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Carmen
March 31, 2026
Quality vs price is the worst! I have bags that i bought more than 10 years ago abd they don’t stain my clothes. I go to vintage stores and they are in perfect condition. Your bags have to be thrown.
Quality vs price is the worst. You can buy a chinese bag at a fraction of price and it will last you more. I bought a red bag in florence for 400 euros snd wore it five times. I live with air conditioning all the time. When i tried to use it a few days ago, it had stained the white sack that came either. Now they are telling me to send it to a place for repair or throw it out.
Zoia Pyslar
March 27, 2026
I had a very positive experience with…
I had a very positive experience with Furla’s customer service. I reached out regarding a quality issue with a bag I had purchased almost three years ago, and I was genuinely impressed by how professionally and attentively my case was handled. Despite the time that had passed, the team carefully reviewed my request and provided a fair and customer-oriented solution.It’s rare to see a brand stand behind its products with such integrity and respect for its customers. This level of service truly reflects the values of a premium brand.Thank you to the Furla team for your support and for turning this situation into such a positive experience.Zoia
NR. Szilvia
March 11, 2026
Fast and professional customer service
Fast and professional customer service, quickly replaced the defective product, I am completely satisfied.
R.R
March 6, 2026
I ordered two bags
I ordered two bags, when I received the order there was only one bag. According to them they opened an investigation with UPS. Which is very strange to me as the problem is with their packaging department and not UPS. Then I get a vague email that UPS tried contacting me but didn’t get through so they closed the case and advised me to contact UPS. I don’t even know when UPS contacted me as I work throughout the week and am not at home. I’m so disappointed in their service, I’ll be filing a chargeback. My orderno: SFCEU0564121-NL
v p
February 20, 2026
Fantastic experience
Fantastic experience ! I live i Arizona, I placed an order on Monday and I received my bag today , Thursday !!! (I did not realize it was coming directly from Italy until I received the UPS info.)The bag was carefully packed , looks great and the entire process was seamless! Thank you !!!
Prue O'Reilly
February 12, 2026
I had a good experience my item came…
I had a good experience my item came within a few days and I kept getting advised through my email. Very happy
Mira B.
January 30, 2026
I am very happy with my purchase.
I am very happy with my purchase.It's a beautiful and good quality bag.Amazing fast shipping. Very helpful customer service.Thank you!
C.M.
January 19, 2026
Furla stole my money, refuses to refund
I am having a terrible experience with Furla. I ordered a purse which was marked off 50% for their Winter Sale. The promotion was not applied to the purchase, so I was charged full price. I have repeatedly reached out to their customer service for the refund. When they finally responded, they said they could give me store credit for the difference. When I refused and requested again that they return the difference, they said they'd need a letter from my bank! Outrageous. They are not entitled to overcharge for an item and then keep my money. False advertising and terrible customer service. I'm still awaiting a refund. This should have been handled in a single day.
Vadim Mihalovski
January 15, 2026
Amazing Customer Support
Customer service was extremely helpful and handled my return and refund quickly and smoothly. Overall, it was a great experience.
Consumer
January 14, 2026
No bag and Furla refuses refund or sending a new product
I ordered a bag with Furla on the 30th of December that was supposed to be delivered on the 5th of January. Someone rang my doorbell, the bag was not delivered and I received a message that I could pick it up at a UPS service point. I drove there twice and both times it said the shop was temporarily closed. I tried to schedule a new pickup point and nothing happened. I called UPS 3 times after the 3rd time I was getting a response finally, which was they were trying to reach the shop where they had delivered the bag. This could take MINIMALLY 2 days. I asked Furla to take care of the problem between them and UPS and either send me a new bag or give me a refund. They said they would refund the money within 10 days of receiving the package back. The customer service agent also kept repeating I did not pick up the bag on time. I think this is pretty much the worst customer service I have ever encountered.
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