fwrd.com Reviews
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4.3 / 5
Average user rating
578
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for fwrd.com.
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fwrd.com Reviews
Read real experiences from customers of fwrd.com.
Brands may not incentivize or pay to hide reviews.
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Just.a.girl
April 3, 2026
Top notch online boutique
Top notch online boutique. I receive weekly shipments from FWRD because their selection is amazing and irresistible. Shipping is so quick, items arrive by day 2. Their app is easy to manage current purchases and add items to a wishlist. Majority of my closet is from this site. Customer service is always great and friendly. Above all, they are a honest business. There’s so many garbage sites out there that have deceiving practices. Forward sets the bar high, I’ll be a forever customer <3
Olks
April 2, 2026
FWRD is stealing people's money
I ordered an item from this store and was scammed! On the day the order was supposed to be delivered, it wasn’t. The store decided not to deliver the item I paid for, and this is reflected on the UPS website. I contacted the store to ask why this happened, and after a few days, they replied that they couldn’t help me, wouldn’t refund my money, and wouldn’t deliver the order. As a result, you’re left with no money and no product. Scam!! I do not recommend this store!!!
Junior Prophete
March 31, 2026
I am very impressed with the shipping
I am very impressed with the shipping. I’ve ordered something on Saturday night. It was already delivered on Monday afternoon at no additional shipping cost. Product is amazing and well packaged. Just wow
Dagmar Kopeczek
March 17, 2026
Awful Company!
Awful Company!I returned a pair of jeans. I had to pay the returned costes 65 euroApart of this they charged me 74,90 sales tax! I didn’t buy anything , so the 74,90 sales tax make no sense!I don’t agree and started an investigation.To be continued
Megatron
February 4, 2026
Item Not Received and Forced Refund Resulting in Financial Loss
I placed a pre-order with FWRD, charged in AUD and the order was lost in transit. The refund was issued in USD without prior consultation. Due to exchange-rate timing, the AUD amount returned was significantly lower than my original charge.After several days of correspondence, FWRD said they could not address the discrepancy, pointing to PayPal/bank fee. Communication was polite, but accountability was lacking.
Jay B
February 2, 2026
Excellent Customer Service / Massive Selection / Super Fast Shipping
Top 5 reasons for doing business with FWRD.1. Great Selection.2. Super Fast Shipping. 3. Excellent Return Policy.4. Short wait times when calling.5. Customer Service is Superb (rare these days).I recently had an issue with a promo code. I called FRWD and they felt my frustration. Not only did they fix the problem right away, they gave me an additional 5% off when they didn't have to. The person that helped me was professional and understanding. She turned a negative into a positive.This is a company that understands that Service is More Important than Product. I will not purchase my shoes anywhere else.
Jay Banner
January 23, 2026
Horrible Company! 0 stars!
What an awful, horrible company this is! We never received our order but they charged us for it anyway. They initially promised to give us a credit, but they first wanted us to agree to not dispute the charge. We didn't trust them, so we disputed it. Even though they said they would cooperate with us, they instead did they opposite. They tried to tell our credit card company that we received the delivery, even though they had never provided any proof of delivery. They are liars, don't trust them.
Pissed Off
January 23, 2026
Great customer service
I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly without even putting a request in. Refund was processed the same day they received the item. They also actually have a customer service number!!! Out of all of the nontraditional luxury retailers, FWRD truly stands out.
dsd
January 11, 2026
Higher price than shown when you go to…
Higher price than shown when you go to checkout.20% 1 star reviews tells me not to buy from here.Especially when you read them reviews.
sash
January 4, 2026
They are a scam.
They are a scam.I ordered shoes, but they were a bit narrow in fit, so I returned them using Australia Post as per their instructions. I received confirmation from Australia Post that the shoes were delivered back to them.I waited for a week but received no update, so I raised a case with PayPal and also contacted the company directly. At first, they replied asking me to drop the PayPal case and said they would look into the refund, which could take a few weeks.I waited four weeks, and then they replied saying that I had sent the wrong item and that they couldn’t process the refund unless I returned the correct item.Seriously, this is a scam. People, please stay away from them. Luckily, I didn’t buy anything too expensive. I usually shop from Cettire and Farfetch and have never had any issues with them.
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