garageflooringinc.com Reviews
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Join 279+ users reviewing Garage Flooring Inc.com. Read verified ratings and real customer experiences on garageflooringinc.com before you order.
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2.3 / 5
Average user rating
279
Total reviews
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garageflooringinc.com Reviews
Read real experiences from customers of garageflooringinc.com.
Brands may not incentivize or pay to hide reviews.
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Jabba
February 7, 2024
Very poor customer service
Horrible customer service. I order flooring and need it soon. When I inquired about it , they estimated delivery would be In May. I order it around February 1st and as soon as I found out it would be May for delivery , I called up and sent text email. They refuse to acknowledge my cancellation and then sent me an email saying it’s already shipped. They ended up refunding my money. The problem might not be the product or if they are legit. They need to invest in better customer service and raise the prices if they have to. I pay more , but the customer service was horrendous.
D W
December 9, 2023
Fake false advertisements they won't honor
Wish I could post the pictures of their false advertisements and the pathetic replies from this company why they don't honor their sale prices. 30% off SITEWIDE. Nope, not sitewide. 30% OFF ALL FLOORING. Nope, not all flooring. Clickbait false advertisements.
Swathi
September 12, 2023
I will keep it short
I will keep it shortPros : Delivered on time.Cons : 4 tiles glued together which broke when seperating. I mailed their customer service many time with no respone. they don't care.After dealing with many consumer who i have purchased from before, their customer service is practically non existent.
Gamer Dad
August 30, 2023
I’ve ordered titles twice from Garage…
I’ve ordered titles twice from Garage Flooring. The second time I needed to return the extra tiles I still had. I have to pay for shipping which is outrageous on the count of, I paid $180 for my second set and it’ll cost me $70 to ship the rest back. It makes no sense, the guy I talked didn’t really offer any help just “you’re responsible for shipping” from experience if you have a business account with UPS, FedEx and USPS you’re discounts are way more than an ordinary consumer, Garage flooring, you should be a little more forthcoming when someone is trying to ship unused merchandise back, your shipping rates would be 10x better than what I and everyone else would get…. I don’t think I can purchase more inventory from them, things happen and items will need to be sent back, but paying for your own shipping isn’t something we could all afford
James Evans
April 19, 2023
I got the tiles I ordered and once they…
I got the tiles I ordered and once they were installed I noticed a really bad off-gassing. I went back and looked and realized there's a hidden California Prop 65 warning but only if you scroll down a little box within the page. I attempted to contact the company to ask if the tiles contain phthalates as I'm now concerned about that, and they claim they can't answer that question. If I want to return the tiles, it'll cost more to ship them back than what I paid for them.Update: I do want to call out that I tried from scratch with a new rep (Alicia V.) and she's really been helpful. I still am not and may not be able to get the answer on phthalates since they may not be able to from the manufacturer but I do at least feel like she's trying to help and is helping me get a good rate on return shipping, etc. Bumping up to 3 stars from 1 based on how helpful she's been.
JLu
March 31, 2023
They forget to send me an entire order…
They forget to send me an entire order during my first order experience with Garage Flooring Inc. Later months later on a separate order, there was a mistake on the type of floor tile I received. I wanted to exchange for the correct version but customer support was unaccommodating whatsoever and I could never get anybody to answer their phone. When I finally made contact with them on their web chat, they informed me I would be responsible for the return shipping costs (over $100!!). Worst customer service experience with this company and I will be taking my business elsewhere at this point.Update: customer service told me I would be solely responsible for the return of brand new unused tiles inorder to exchange for the correct tiles that I needed, they never offered an RMA label. To return the shipment ( only 96 tiles), it would be $150 out of pocket for shipping , and then they told me I can order the correct ones on their website all over again. They purposely make it a hassle for you to return or exchange their products despite their “money back guarantee claim” . I’ve spent well over $2,000 with them and this is how they treat returning customers. Lesson learned.
Sydneigh Lillard
March 27, 2023
Horrible company with false promises!
They do not keep shipping dates promised. They do not answer the phones. The companies they use to ship leave your 250 lb product behind your vehicle in your driveway blocking you in! When the product is damaged and you show pictures of damaged product still in damaged packGing, they want you to roll out the damaged product for more pictures. This has been a nightmare! I do NOT recommend!!
G- Man
January 16, 2023
This company is a scam company
This company is a scam company. 30 day money back guarantee is a sham read reviews about this masked detail. They do not call you back they do not respond at all once you buy product. They sell and provide zero customer support. They are awful and I am sorry I bought product from them. Do not buy from this company.
Chad
December 23, 2022
They have made sure all my needs were…
They have made sure all my needs were met and provided great customer service.
Schaumburg Executive Suites
November 3, 2022
What a scam!
Here is what I wrote to the company: Ms. Hunter,What a scam! Your company offers “Garage Flooring Inc family is elated to announce we now offer a 30-Day Money Back Guarantee to all our customers in the United States and in Canada. This guarantee not only ensures your complete satisfaction, as you may return your product for any reason within 30 days of delivery. We make this super easy for you and here is all you need to do:” Of course you are “elated” because you know it costs more to ship back the product then it’s cost and therefore no one could ever take you up on your BS 30 day money back guarantee. Your company masks this scam by only charging $44.82 for delivery. This would make a customer think that they can return the product and only spend $44.82 to return it, not true, it actually costs (after talking to several freight carriers including the one you used) more than the cost of the product.In addition to the scam, I have left several messages without a return call. How rude! It’s almost funny, that when a customer calls and gets put in the queue they receive a message saying pressed 2 and you’ll be called back and not lose your place in line, well, the line must be very long as I have been waiting days for a call back.
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