gemsny.com Reviews
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4.4 / 5
Average user rating
140
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gemsny.com.
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gemsny.com Reviews
Read real experiences from customers of gemsny.com.
Brands may not incentivize or pay to hide reviews.
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Emma
March 27, 2026
I like the designs
I like the designs
Natali S.
October 14, 2025
Wonderful ring
I’m thrilled to share my wonderful experience purchasing a gorgeous ring from GEMSNY.COM! The ring is lovely, the customer service was incredibly professional, and the shipping was fast—definitely a 5-star experience!
Trev
May 28, 2024
Return process was very easy
Return process was very easy. I ordered a gem and then wanted to exchange it the entire process was very simple
Charles Kopplin
February 19, 2024
Working with Sales Associate
If you are looking to purchase something from Gems NY, I highly recommend working with Christina. I was looking for help in purchasing a bracelet for my wife.She was very helpful in making a choice, resolving a problem with the original order and finally in exchanging the bracelet for a slightly different bracelet.Christina deserves two thumbs up!
Dona
September 15, 2023
Excellent diamond, beautiful ring
The team at GemsNY was super helpful and patient, I am very pleased with the experience. The diamond ring I purchased is of exceptional quality. The authentic diamond report as well an appraisal was included.
J Coleman
August 1, 2023
Ruby earrings for 40th anniversary
I had a certain design I was looking for and GemsNY built the earrings for me at a very competitive price. Jonathon was great and stayed in close communication through the entire process. I'd definitely buy there again.
Matt
July 11, 2023
Outstanding Service and Gems
The communication from Jonathan in regard to the status of my order was phenomenal. The quality of the stone and setting were beyond expectations. They have definitely earned a repeat customer.
Sally
July 11, 2023
I highly recommend GemsNY.
I highly recommend GemsNY.Excellent service and quality. I love my diamond ring. Jonathan worked with me to get exactly what I wanted at a price I could afford. I will shop again.
Brittany
June 3, 2023
Not a sketchy company! They have excellent customer service!
I was initially skeptical about this online jewelry company. I called the number on the website and spoke to someone named Jonathan. I emailed Jonathan back and forth with the most random and last minute questions and I was very impressed with his customer service. Jonathan was very helpful, friendly, patient, understanding and kind throughout my entire shopping experience!To make sure that I was being a savvy shopper, I also took the time to go visit our local jeweler. The jeweler quoted me a price that was double what Jonathan quoted me. Our jeweler told me that Jonathan's price was a good price and he couldn't beat it. *welp*I was very very apprehensive to proceed with placing an online order. I am the type of person that PREFERS to visually see and touch my jewelry before purchasing it. The decision to move forward with this company turned out to be a good decision in the end. The other thing that was stressful for me is that my fiancé is NOT a jewelry type of person at all whatsoever!!!! My fiancé would have been completely happy and content with wearing a string of floss as a symbol of our love if there was an option to do so.However, my fiancé saw a ring design that caught his eye and I had no issues going above and beyond for him...by getting a ring with a unique design made just for him. Even though my fiancé tells me that I "am extra", he deserves the ring and more! The entire process of placing the order, reviewing/approving the CAD design and final delivery took about 3 weeks. I also made sure to add engraving to the ring which was fun too!The ring was delivered to our local Fedex store (signature required) and it looked EXACTLY like the CAD and even more beautiful in person! It is a solid 14K white gold (size 13) ring with five small sapphire stones. My fiancé absolutely loves his ring and told me he wanted to wear his ring for the rest of the day! We are very happy with the purchase and I am looking forward to working with Jonathan again.
Liz A.
May 10, 2023
Excellent!
I purchased a beautiful 2.26 ct. emerald with a gold pave setting from GemsNY and couldn’t be happier. I was a little nervous order an expensive piece of jewelry online, so I decided to call to talk to a representative before I ordered. I spoke with Jonathan, and he was wonderful. He was extremely patient, helpful, and knowledgeable. He helped me choose the perfect emerald and setting and was available to respond to all my questions immediately. My ring arrived very quickly, and it met all my expectations and beyond! I highly recommend GemsNY!
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