getakko.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 706+ users reviewing AKKO. Read verified ratings and real customer experiences on getakko.com before you order.
Related articles
4.7 / 5
Average user rating
706
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for getakko.com.
Brands may not incentivize or pay to hide reviews.
getakko.com Reviews
Read real experiences from customers of getakko.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
James & Vicki Krupala
April 9, 2026
AKKO Insurance Reimbursement
AKKO was very responsive to our claim, and understood that our son didn’t know (and was unable) to take pictures of his damaged I-phone prior to repair. We received reimbursement (minus deductible) via Venmo for the phone repair, within 2 days of making the claim. after explaining the situation. Highly recommend AKKO and their staff!
Charlie Heitmann
April 3, 2026
AKKO is a scam
I have been paying phone insurance for from AKKO for my galaxy S8 phone since March of 2023 at a rate of about 7.00 per month. They claim that they will pay 75% of replacement cost for my old phone. Currently that phone is no longer manufactured. when I submitted my claim on my damaged phone they gave me a link to amazon for a replacement phone that was listed at 110.00 and gave me 27.00 for my damaged phone (cost of new phone - 75.00 deductable). I ordered a replacement s8 off of amazon. This phone was defective and i could not activate it or update it as it was so old even though it was listed on amazon as new it was not. What company would replace your old phone with a unit that cannot be replaced. If you offer insurance you should at least give you a phone that can actually be used. I shipped the phone back and will be forced to purchase a new phone. Why did i ever pay them for anything?
Luis Castillo
March 28, 2026
Get peace of mind. Get AKKO
My experience using this company has been great. It has added so much peace of mind to my travels and to my day-to-day life. If anything happens I know they got me covered
Philip
March 27, 2026
Insurance for the people
This insurance is so affordable, and so effective! I love having the option to pick which cell repair place I go to, and the low deductibles are great! I highly recommend it over other phone insurances I've used before!
Andy McGowan
March 25, 2026
Quick response
Response was within 1 day and all claims (4 different, culminating in replacing my phone) were paid timely and in full.
Michelle Adelberger Evans
March 24, 2026
What made the experience great was how…
What made the experience great was how long it took to get my phone fixed and money refunded back to me. It took two days for the whole process.
Rohan Shah
March 24, 2026
Really good service
Really good service
Maria
March 22, 2026
Happy Customer
I am a long time customer with Akko and dealing with claims as customer I know can be frustrated but not with Akko.
Cody McEachern
March 22, 2026
They take good care of you if you stick…
They take good care of you if you stick with them. Only issue I had was with evidence submissions. They don't tell you specifically what is wrong if they reject the evidence submission.
brandon sanchez
March 21, 2026
Customer service nonexistent and id verify virtually impossible
Trying to get someone to reply to help questions is the equivalent of speaking to a brick wall. I've been battling with these people to replace an irretrievable device since Monday this week. The agents are active most of the time but don't let that green dot fool you into believing assistance is just a quick DM away because it is not. Oh and here's the real kick in the groin is that they use a "id verification" service known as withpersona.com. Their Trustpilot review got 1.2 stars because despite using the highest quality scanned image of a valid government id, they NEVER are successful. So after getting past the first hurdle of getting one of AKKO's rep's to reply in a timely manner, if at all then you have the impossible task of having your "id verified" as they call it. It's now been a week since my phone has been gone and claim submitted. Make this right AKKO, you guys somehow have an excellent rating on this platform unfortunately for me that has NOT been my experience. I'm also posting this same review on the BBB website in hopes one of these will get their attention. Its claim #38559
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).