getgate.com Reviews
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2.5 / 5
Average user rating
130
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for getgate.com.
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getgate.com Reviews
Read real experiences from customers of getgate.com.
Brands may not incentivize or pay to hide reviews.
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customer
May 18, 2023
I HAVE OWNED TWO OF THESE LOCKS BOUGHT…
I HAVE OWNED TWO OF THESE LOCKS BOUGHT AT THE SAME TIME, THEY HAVE NEVERWORKED. NOW IM TOLD THEY ARE OUT OF WARRANTY. YOU CAN EXPECT THE WORSECUSTOMER SERVICE RESPONSE TIME AND NOW IM DISCONNECTED FROM THE HOST SITE.THEY SENT ME A RETURN LABEL ITS BEEN 6 MONTHS STILL NO REFUND!CLASS ACTION SUIT. DO YOURSELF A FAVOR CHOOSE ANOTHER BRAND.
Admin RMR
April 12, 2023
Customer Service absolute terrible
Customer Service absolute terrible. Product maybe last 2 years.
Doug Corbishley
February 24, 2023
Biggest issue is support
Biggest issue is support. Setting Wi-Fi, in my case has been a recurring issue. When support is needed it is horrific to actually get a response - right now it’s been days my GATE has been not functional and I’ve sent multiple requests for support - they don’t seem to have a support phone number.
Patrice Gaillard
February 7, 2023
Extremely poor customer service
Extremely poor customer service. My Gate Lock stopped working. I reached out several times for assistance to no avail.
Sandeep Gupta
December 29, 2022
I appreciate a thorough response to my…
I appreciate a thorough response to my issues.In the end, the product has all the features I need and is easy enough to work with. The challenges I had were with the time to respond to a support issue - it was far too slow.
SHANAAZ EISENBERG
September 24, 2022
I HAVE OWNED TWO OF THESE LOCKS BOUGHT…
I HAVE OWNED TWO OF THESE LOCKS BOUGHT AT THE SAME TIME, THEY HAVE NEVERWORKED. NOW IM TOLD THEY ARE OUT OF WARRANTY. YOU CAN EXPECT THE WORSECUSTOMER SERVICE RESPONSE TIME AND NOW IM DISCONNECTED FROM THE HOST SITE.THEY TELL ME THEY ARE WORKING TO RESOLVE IT. THAT WAS 2 MONTHS AGO, IM ABOUT TOPUT THESE LOCKS IN THE TRASH AND CALL THE $500 LOSS A LESSON WELL LEARNED. NEXTILL BE FILING A FCC CLAIM AND IF YOU HAVE EXPERIENCED THIS PLEASE CONTACT ME ON ACLASS ACTION SUIT. DO YOURSELF A FAVOR CHOOSE ANOTHER BRAND.
Nicole Hopkins
July 15, 2022
The technician didn't try to hard sell…
The technician didn't try to hard sell but left the decision up to me.
DJ
December 25, 2021
Gate Labs provides the best customer service compared to ANY company in ANY industry
Gate Labs provides the best and most amazing customer service compared top any industry and any company that I have ever dealt with in my life. I am 60 y.o professional with two companies. The staff is extremely helpful and knowledgeable and they will ALWAY stand by their product and will ALWAYS make it right, even going to the extent of replacing the unit if can't fix it, EVEN when out of the warranty. This is a RARE type of AMAZING customer loyalty and service. I have had GATE Labs locks for 5 years and they continue to amaze me how great they are. I would highly recommend them to ANY one. You will NOT be DISAPPOINTED EVER with this company.
Carré Mozart Carré Mozart
December 8, 2021
excellent Customer service.
excellent Customer service.
Renzie Persad
February 25, 2021
This is my second Gate that I ordered
This is my second Gate that I ordered, the first had an issue with the internal components (which broke) so I emailed them about this issue and they are sending a new one. Now I am hoping that the component issues has been fixed and that this issue does not happen again but we shall see.Other than that I found the Gate to work very well over all.
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