getquip.com Reviews
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1.4 / 5
Average user rating
1013
Total reviews
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getquip.com Reviews
Read real experiences from customers of getquip.com.
Brands may not incentivize or pay to hide reviews.
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Kate M
December 30, 2025
Placed an order on 12/3
Placed an order on 12/3. Absolutely no tracking information and the package is still "preparing for shipment" on 12/29.Impossible to reach a human being. Their entire tech support is AI. I was given a refund of the $5 shipping fee, but no information about my order. There's nobody to call. I will be entirely discontinuing use of their products. Shameful.
Elizabeth
December 24, 2025
You can’t reach a real person
You can’t reach a real person. Their customer service is a chat bot. So infuriating to pay for a product and not reach a customer service representative when you have a problem.
J M Hall
October 29, 2025
Every single toothbrush I have had with…
Every single toothbrush I have had with them (and I have been with them for over 6 years) has broken. EVERY. SINGLE. ONE. They use an AI Chatbot for their Customer Service (this is why no one has jobs anymore, and its frustrating). I am contacting them about a 3rd toothbrush in our household that has broken for the SECOND TIME. All within a year of owning. They just are garbage. I really really really wanted to love these toothbrushes, but I am so frustrated with this company at this point. WHY do ALL of their products break with normal every day use?
Tracy
October 13, 2025
Almost every product I have purchased…
Almost every product I have purchased has failed either during the warranty period (luckily) or soon after. Last time was just this month when my warranty was denied because I contacted them 4 days after the 1 year date of purchase. Quip products break constantly, shipping is slow, customer service is subpar.
Joseph Morris
October 10, 2025
I've tried to like Quip
I've tried to like Quip, I really have. But the user experience is just awful. Bad ChatBot, shipping is charged at a premium rate and it takes 2 weeks (minimum) for product to arrive. Adios.
Sam Pastukhov
August 19, 2025
Don’t bother with low quality toothbrush
Ordered the most expensive toothbrush of my life. It got broken after 3 month of use. When I tried to contact support all answers I received is that they cannot verify my identity and that I have to message from my email. But it is already my email. I also cannot change email in their app as they forgot to make this function. As everything works in US because people have always too low expectations. No company is trying to provide good service or products
Lisa Li
August 14, 2025
THIS COMPANY IS THE WORST
THIS COMPANY IS THE WORST. THEY WILL NOT CANCEL YOUR SUBSCRIPTION AND WILL JUST KEEP CHARGING YOU. YOU EMAIL THEM. THEY NEVER REPLY. DO NOT EVER BUY FROM THEM.
Tk
August 9, 2025
Broken brush and rust on product
Broken brush and rust on productBrush broke after a year of use and changing heads every 3 months. Flosser gained rust after 3 uses never used again.
Clay Hagler
July 8, 2025
I have been trying to cancel my…
I have been trying to cancel my subscription for months. I do not have any subscriptions listed in my Quip profile but every three months another charge appears and I get another replacement kit. I have tried multiple times to email and use the chat bot. I get no reply to email and there seems to not be any humans available for the chat bot to defer to. I am ready to report this service to my bank for investigation.
Shannon Cairns
July 1, 2025
This company is a mess and environmentally irresponsible
This company is a mess. I bought the standard brush years ago and liked it. I gradually got brushes for my 2 kids and husband. I signed up for the recurring shipment of brush heads every three months and they just can't get it right. This last time they sent 2 (charged me for 4), I reached out to "customer service" (which is an AI bot -- there is no phone number) and they sent me 1 more. Then I had to reach out again and they finally sent me the 4th one. I specifically declined getting a battery shipped for each brush head (they send a non-rechargeable AAA battery with each head) and they used to respect that and NOT send a battery. They've started including a battery for each head even though one brush is rechargeable and doesn't take a battery. I've requested they stop sending the batteries and they tell me that they can't stop. From an environmental perspective this disturbs me. And they keep telling me that I'm "not being charged" for the batteries. If I'm not paying for them, who is?
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