ghost.co.uk Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 215+ users reviewing Ghost. Read verified ratings and real customer experiences on ghost.co.uk before you order.
Related articles
2.4 / 5
Average user rating
215
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ghost.co.uk.
Brands may not incentivize or pay to hide reviews.
ghost.co.uk Reviews
Read real experiences from customers of ghost.co.uk.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Laura Yerassimou
March 31, 2026
I ordered with plenty of time
I ordered with plenty of time. They said it was dispatched. 5 days later not here.Said on website 3-4 days delivery.
Karolina Rimkute
March 23, 2026
Outstanding refund - 3 months
I have returned a dress which did not fit me via Royal Mail collection method. Postman brought the label and stuck on the item, and then I have received a collection receipt. It has been 3 months, many emails to Ghost Customer Services and still NO refund. They are saying that the label was not put to cover the delivery address so it was returned back to me, and that I should wait to "receive it back from Royal Mail". Nothing was sent back to me and it's been 3 months I have been waiting for my money back. Instead of doing their job and investigating with Royal Mail, they are expecting customers to be out of pocket. Absolutely awful customer service - scamming genuine customers - AVOID!
Zvezdana Jovanovic
January 29, 2026
Still waiting for my order
Still waiting for my order, 16 December 2025. it's been shipped, and nothing yet. Yesterday I sent an email to customer service and still waiting for response from human agent.
Sara Moruzzi
January 27, 2026
Do not order from this company
I ordered 2 dresses on 1st January 2026, I never received a confirmation email & so I tried to contact them to see if my order had been received. I tried phoning, emailing & messaging on Instagram to no avail. I finally received the parcel on 10th January, unfortunately neither dress fitted me so I sent them back immediately, on the same day. I received confirmation from Royal Mail that they had received my parcel on January 12th. Today is the 27th January & I still haven’t received my refund, I finally received a reply on Instagram as my emails keep bouncing back & no one answers the phone, to say my refund is due to be processed & could take another week to go through. I will never order from Ghost again their customer service is appalling, it’s like they are living in the dark ages, absolute joke of a company. I wonder if I’ll ever receive my refund? Who knows?
Mags
January 23, 2026
Unable to contact Ghost
Unable to contact Ghost and everything keeps bouncing back on email and no one answers the phone
customer
January 22, 2026
Appalling customer service
Returned items for a refund via Royal Mail and the tracking says it was received last week. I haven't received any notification that they have my return or if it has been processed. Sent emails that were repeatedly bounced back (now see that they're having issues with email) and called the customer service line on the dispatch note only to find it doesn't work and the other phone number on their website repeatedly says they're busy and hangs up on you. I don't have time to keep phoning and quite frankly, I don't believe I should have to!
Hazel O
January 21, 2026
Terrible service, where is my order?
I placed an order and didnt receive a confirmation email through the money was taken from my account. There is zero customer service available to contact (tried phone number, email and social channels). This is my first time shopping directly with the brand and it will be my last. Can someone please provide information on my order or return my funds, I will be raising this with my bank shortly.
DL
January 19, 2026
Money has been taken for my order but…
Update.Thankyou for your prompt reply and quick delivery of my item. Sadly it is too large and I am returning it.However after concerns of lack of communication after ordering, I recieved my item a week later.
Sarah
January 15, 2026
The absolute worst customer service I have ever received
I used to buy clothes from Ghost regularly so was happy to order this January. Unfortunately I don’t know what has happened to this company but they must have been brought out- but it is now impossible to speak to anyone. The customer service line immediately cuts put. The customer service email bounces back and nobody replies. No way to contact anyone and my order..? Where is it? Over £100 spent and a week later and no tracking information- it still says “processing” although they have taken my money! Will they ever post it? Who knows I am unable to get hold of anyone to ask. I will never buy anything from them ever again.UPDATE: They have now apparently sent me half my order. I was sent an automated email to say half has been sent. No mention of the rest of my order. No way to ask. None of it has been yet received. Called them to ask where the rest of my order was as I ordered 2 items. Was on hold for 30 minutes and then they cut me off. Will probably have a terrible phone bill after being on hold for ages. Still no idea where half the goods I paid for might be sent- if ever. Absolutely horrendous service. AVOID AT ALL COSTS!!!!UPDATE 2: Further to Ghost’s comments below NOBODY has responded to or replied to any of my emails at all so when they say a customer service agent has been in touch with me they are lying!!!! Also I still don’t know where the rest of my order is!! Also the email they detail below- DOES NOT WORK and I get a message saying it’s undeliverable! What an absolute joke.Update: well it is now almost a month since I made my original order. Half never came. I was told I would get a refund. I am still waiting
Sue Jerrard
January 15, 2026
Impossible to contact Ghost…
It has been impossible to contact Ghost London by email or telephone for a week. I did receive one email from a Fatima telling me to click on a link for a return label. I did this and it was a bad gateway. All my subsequent emails have bounced back to me!!? Up-date, still can't get through despite Ghost saying they had contacted me. This doesn't mean I can get a reply back to you. Up-date three-Fatima wanted me to spend money on a return label and attach it to the email, A-the label is impossible to send B-if I had paid for a label, the message would just have bounced back anyway!! Please could Ghost help me out by sending the parcel back to me and charging me! Up-date- was just texted by Ghost and asked to call urgently them giving me their phone number-and no there was no one available AGAIN to take my call!!! You have to laugh-or you'd cry.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).