gog.com Reviews
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4.5 / 5
Average user rating
3773
Total reviews
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gog.com Reviews
Read real experiences from customers of gog.com.
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Marco
April 11, 2026
I had a experience where a Game closes…
I had a experience where a Game closes at start. I write to GOG support and Falran (Senior Technical Customer Support Specialist) helps me with clear steps to the solution. I had the Game running very fast with few and simple steps. Thanks for the support!
Fgfffg
April 8, 2026
They don’t reply to any emails
They never reply to any emails. If you have problems selling, or with a purchase, or can’t login - you lost all your money.
I_Luv_Brown
April 8, 2026
I had an issue with launching all of my…
I had an issue with launching all of my games from gog so I asked for some help. I got a very quick reply from a kind person called Falran who helped get things sorted. If it weren't for them, I wouldn't be able to play any of my games! I 100% recommend gog as a website, and the support team is excellent.
BLACK MORSE
April 7, 2026
I absolutely love their attention and dedication – so professional in resolving user issues.
I absolutely love their attention and dedication – so professional in resolving user issues. I'm pleasantly surprised by their great quality and speed in answering my questions, especially Specialist Falran. I rarely use technical support, but it really brightened my day to know that if I buy a 1990 game and it doesn’t work, I’m sure they will handle my request in the most professional way possible.
Ohio C
April 5, 2026
Liars.
Their promised "friendly and knowledgeable" support is a lie. I had previously used Steam, but lost access to it as well as all the games (long story). So I bought one of them on GOG. Only it didn't work. So I wrote to tech support and hopefully gave them the details. See, I had bought their nonsense about how they actually cared.He said, "Sorry that title won't work on your system "G." It only works up to system "E."I said, "Uh I told you I had system "E." He said, "We cannot help." and closed the ticket.Friendly. No. Knowledgeable? Absolutely not. I mean, he clearly didn't even read the complaint, much less try to help. Not even a stupid "try restarting your computer."What makes me the most angry is that I was foolish enough to believe their shtick about how they were different and they actually cared.They don't.
Sluggo
April 5, 2026
My go to place for PC Gaming. No DRM!
I have been buying games from GOG, (Good Old Games), since 2013. Any snags I encountered were handled perfectly and quickly. The Games have No DRM, (digital rights management, ie copy protection). I have purchased over 2,000 games from them over the years. My favorite Gaming Site period!
eugeneyefremov
April 3, 2026
Thy provide a pretty unique service…
Thy provide a pretty unique service games that you actually fully own. I bought about 75 in several years from them. Also, the technical support is great and prompt. Recently, a support specialist Frlan helped me fix a problem with Fallout 2 that I had.
Randy Garcia
April 3, 2026
Long time customer, great service
I've been with GOG now for several years. This was the first time I've ever needed technical support on a game. To be fair its a very old game and I'm actually surprised it is even able to run on my current PC. Anyway technical support, a technician named Falran, was terrific. He was able to diagnose and solve my issue in just a couple of short e-mails. No fuss at all, just quick and professional.
Al
April 2, 2026
Falran did a great job helping me get a…
Falran did a great job helping me get a game running. After describing the issue, Falran immediately knew how to fix it.
Honest Man
April 2, 2026
Fast & Exceptional support and 100% clean, safe games!
I had an amazing experience with GOG Support. Lue was incredibly helpful and provided a replacement discount code just in time before the sale ended, saving me a lot of money on my 5-game bundle.As someone who cares deeply about PC security, I highly recommend GOG. Unlike many other sites, the games here are 100% clean—no viruses, no trojans, and absolutely no hidden mining software. You get the original game files, DRM-free and safe for your hardware.
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