gopuff.com Reviews
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1.4 / 5
Average user rating
1341
Total reviews
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gopuff.com Reviews
Read real experiences from customers of gopuff.com.
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Tye M
April 12, 2026
GoPuff = SCAMMERS, LIARS, THIEVES
You might be experiencing bad deliveries because they pay their drivers about $4/hour and don't comply with any employment regulations (California)They are thieves and liars. Good luck getting in touch with customer service, and even better luck reaching an actual human being. They deserve to be shut down.
Ashley Porter
April 11, 2026
What a joke – Gopuff lost my cigarettes, blamed “policy”, then tried to shut me up with a survey!
This has to be one of the most infuriating and pathetic experiences I’ve ever had with a delivery app. I ordered from Gopuff specifically for the Chesterfield Red Superking Cigarettes (20pcs) – that was literally the whole point of the order – and the useless staff didn’t even include them. Not in the bag, not delivered, just straight-up missing because of their negligence and carelessness.I jumped into chat at 4:53am expecting some basic help. What I got was a slow, repetitive, brain-dead circus. The agents kept changing their story – out of stock? Misplaced during packing? Then they admitted the item “became unavailable” and smugly told me they’d “automatically processed a refund”… but I have to wait 2-3 working days for my own money to show up.I pointed out that due to their negligence and carelessness, the money I was able to spend and use is no longer able to be used as wanted, and all I’m getting as compensation is my money back in days time. I even asked if they think I feel valued as a customer right now. Their response? A scripted load of nonsense: “I completely understand how you’re feeling… but I’m limited to the policy… the item became unavailable so we weren’t able to send a replacement. A refund was automatically processed instead.”Then, when I still wasn’t finished and said “I am not finished”, they literally tried to close the chat on me! To top it all off, they sent me a survey link asking for feedback. Are you taking the mickey?No redelivery. No credit. No goodwill. No proper apology. Just lazy corporate nonsense, hiding behind “policy”, and zero accountability. The support was so painfully bad it felt like arguing with a broken robot programmed by people who don’t care about customers.Gopuff is a complete dumpster fire. They can’t even pack one simple item correctly, and when they mess it up they make you suffer through hours of useless chat, refuse to do anything extra, then try to end the conversation while you’re still talking. Absolute terrible service from start to finish.I will never, ever order from this pathetic excuse for an app again. Save yourselves the headache and frustration – stay away from Gopuff.Rating: 0/5I have all the screenshots from the conversation I have been through and spoken about on here, none of the information stated on this review is without evidence to back it up word for word, when this company first started I was elated to find that they were unique and bespoke and was very much in favour of them, so much so I have been a member with them for months since I discovered them, at first I sang there praises complimenting each customer service member on their ability to resolve the issue and build rapport in a professional, courteous and meaningful manner however it seems that this has now been replaced with cold prescripted copy and paste chat bot or customer service representatives who are now lower paid given the job to just copy and paste a script to a customer and shrug them off in order to ensure the company's profits and prevent them from any gestures of Goodwill compensation of accountability of the situations that they create.What a shame.... what was a fantastic brand, a new shining company to a pile of Ruin and greed.
Alexander Dunlop
April 11, 2026
Awful customer service
Awful customer service. Do not spend money on this app. Acts like whole delivery is free and then scams you
Katarine Birnberg
April 10, 2026
Multiple items missing from my order
Multiple items missing from my order. No refund in place and I had left a $10 tip for the driver since it was easter and I felt bad!
Jim
April 6, 2026
Do not order from them
Do not order from them. Over $100 of product was missing from my order and no recourse. Support is an AI chat that is of no help and there is no phone contact.
JL
April 5, 2026
A service that lets themselves down
A service that lets themselves down. They use "bots" with customer service and the delivery time increases considerably once you place an order. Shame I can't give them zero stars. Their customer service is an absolute shambles.
Rose Perez
April 4, 2026
Lost & lazy
The delivery driver was in the wrong apartment complex I had to walk all the way outside to meet her and top it off my beers were not even cold like I ordered plus I had to carry my 24pk of beers all the way back to my apartment. So now my arms are hurting and I'm very thirsty and now I can't even drink one because it's hot so now I have to wait 😡...... Never again
Blue Eyes
April 2, 2026
Referral scheme is a joke they do not…
Referral scheme is a joke they do not pay you for referring family and friends as they promised
Jordan Turner
April 2, 2026
They gave me the wrong item and instead…
They gave me the wrong item and instead of giving me another order, they refunded me I never requested for a refund. They just refunded me for no reason I told him I didn’t want a refund. I just wanted of my items. All they told me was have a good day. They won’t even try to help me out.
Eugene Delacroix
March 31, 2026
Do you like paying fees for bad service?
My delivery was delayed by over an hour and a half with no communication. Most reasonable businesses would waive their service fee if the service they provided was poor or inadequate - but not GoPuff. The $4.5 they scammed off me for a terrible user experience is worth more to them than a recurring customer. If you use this service, get ready to pay fees for no reason!
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