grahamandgreen.co.uk Reviews
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Join 10,249+ users reviewing Graham and Green. Read verified ratings and real customer experiences on grahamandgreen.co.uk before you order.
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4.5 / 5
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10249
Total reviews
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grahamandgreen.co.uk Reviews
Read real experiences from customers of grahamandgreen.co.uk.
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Happy feet
March 11, 2026
I recently purchased the long velvet…
I recently purchased the long velvet curtains for my bedroom. What I wasn’t aware of is that there are two different pink colours mocha rose and tea rose. I ordered the mocha rose thinking it was one and the same colour. When they arrived I put them up and thought they looked darker than the website, but still loved them.After a couple of days I thought they really need a tie back so bought the bows. I purchased the tea rose colour - again oblivious there are two pinks.The contrast actually makes the whole look. I love them! In hind sight the tea rose would have made my room too girly. This looks more glam.
Aaron Bean
January 16, 2026
Avoid if you are likely to need to return.
Appalling service trying to return a picture. 4 failed attempts to pick up - 5 weeks later. Still no refund as a result. They need to sort out their logistics.
Amanda Pearson
January 7, 2026
Quality products
Placed an order on Christmas weekend so expected a short delay in delivery, however, when my parcel arrived, was delighted with quality of all items and level of packaging especially delicate items. Will be shopping with G&G again!
Linda Samuel
December 28, 2025
The item was not as shown on the image
The item was not as shown on the image, very dull in colour, no shine and bland. I requested a refund which was agreed and was then charged a ridiculous amount for a DPD collection. I will not be ordering from this site again or recommending it to anyone else.
Customer
December 27, 2025
Absurd delivery charges
This has been one of my favourite companies for many years and I have purchased many items from them when I have lived at various addresses but something seems to have changed. I was just about to purchase a coffee table, floor lamp that does not come with shade, and a simple bowl - they wanted £60 for delivery. This is absurd. I stopped my order before payment because the delivery charge is ridiculous. I will look for the same items from a different store because this feels like a huge swindle. Such a shame - this used to be a fabulous company.
Trish Taylor
December 19, 2025
Fantastic customer service
Fantastic customer service. The trinket dish I’d ordered had a flaw. I sent customer services a photo and they sent an apologetic email and replaced the dish immediately. All very helpful, quick and efficient. The replacement is perfect and has arrived in time for Christmas.
Helly B
December 7, 2025
Problem solved swiftly
Although my purchase of six wine glasses two of which were smashed on unpacking customer service were excellent on responding and sorting out two replacement glasses within days, great service.
Anna
October 30, 2025
Beyond Belief!
I ordered the Mr Darcy Rabbit Lantern in plenty of time for a friend’s birthday. Initially I was delighted with the product; good solid weight and quirky design, but sadly noticed one of the ears was badly cracked. Promptly emailed company explaining the fault and offered a replacement which arrived the next day! I was very impressed with their swift response and efficiency! But not for long, discovered the second rabbit also had a badly cracked ear! Obviously a weakness in the design. I emailed again and expressed my concern that maybe it was a faulty batch, and was once again promised a replacement. I thought I’d give them one more chance! It arrived a little later, now only a few days off my friends birthday, and yes you’ve guessed it……Darcy Rabbit had damaged chipped ears!!!! Enough was enough! Asked for a full refund which was promptly paid but had also requested that the management team are made aware of this substandard product. I still haven’t got a present for my friend and have been left very disheartened with the whole ordeal. Also have a rather sinister collection of broken rabbits staring at me from my kitchen counter!! 😳 Such a disappointment from a company I have always held in high esteem ☹️
Caroline Howard
October 7, 2025
Never again!
DO NOT…I repeat DO NOT buy one of the luxury sherpa throws currently on their website for £48. Mine arrived this morning and it is the cheapest, flimsiest, thinnest “Luxury” throw I have ever purchased. I can actually see daylight through it, it’s so thin. I have telephoned and emailed them as I want a free return and full refund. There were many items on their website I had earmarked for purchase (one over £1800) but I won’t be buying anything else from them ever again. I will edit this review with an update on their customer service once I receive a response from them. Absolutely unacceptable to send such rubbish for £48! I wish I was able to upload a photo.
Abudhabitraveller
September 18, 2025
Great customer service
I ordered an island from Graham and Green, but on arrival we could not fit it into the intended room. I got in touch, and they were simply fabulous. No issue, no quibble, just returned and then refunded. Unheard of - and great levels of customer care. I'll be ordering items again.
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