gucci.com Reviews
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2.0 / 5
Average user rating
1685
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gucci.com.
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gucci.com Reviews
Read real experiences from customers of gucci.com.
Brands may not incentivize or pay to hide reviews.
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Peter Slanina
March 22, 2026
Terrible customer service
Terrible customer service. Refuse to cancel order that I made 2 minutes ago , apparently already processing in the warehouse. For a luxury brand , you expect much better.
Sara k
March 20, 2026
Dishonest.
Bought Gucci guilty edt, new and sealed in plastic, therefore brand new (so not a return from someone else).Opened it to find it was missing literally 10% of the perfume inside. They didn’t fill it up.When you pay 80 euros for 50ml you don’t expect dishonesty like that. Disgusting.After some googling, it seems MANY people have complained about the exact same thing. Gucci couldn’t care less.
Rubeena Shaik
March 16, 2026
Nice brand with good service
Nice brand with good service
Lee Marriott
March 3, 2026
Bought a ring from my partner on their…
Bought a ring from my partner on their website. It arrived scuffed and scratched. Gucci customer services refused the return as they said it was missing “the tag” - the ring never came with a tag.
Nikolai Nielsen
February 24, 2026
Det er Gucci.
Det er Gucci.
Keith D
February 22, 2026
Poor company do not trust
Please do not trust this company. I purchased a purse for my wife for Christmas. Was told the purse would have the authenticity tracker. When my wife tried to authenticate it, it did not work. I contacted Gucci. I was told that a tracker was not needed since the purse was purchased from them. After I explained to the representative that this was not acceptable, due to being told earlier by another representative before purchase it would have it. I then proceeded to swap the purse, I was told that I could not swap it because I used the free embroidery to have her name put in it. I explained to the representative that if the purse had the tracker as promised I would not bring trying to swap. Gucci did not care. As a side note. I used my Citi card. Tried to get Citi to assist me in the swap. Citi sided with Gucci without even asking our side of the story, needless to say I cancelled that card and now we are going back to American Express.
Tanya J
February 22, 2026
I thought I would never get pair of stud earrings
Really wanted a pair of stud earrings and they were showing out of stock. The online assistant Benedetta helped me and said she would try and track them down at their facilities. Next thing she told me they were being shipped out and I got them the following day. Top class service as always I have never had an issue online or in-store with Gucci. Excellent service and very efficient. Thanks a lot!!
Mr-Mrs Hall
February 18, 2026
Pure class!
Such a pleasant experience! The website and app are both easy to navigate, super quick delivery (24 hrs from the point of ordering) and the refund process was smooth and easy to navigate. I don't think I was lucky either as each time I've ordered (3 times now) everything has run like clockwork. A class brand backed up with a class experience!
Amanda Bowers
February 18, 2026
They Don't Know What Customer Service Is
Had an awful experience with their dismissive and rude staff. I took a bag for repair and was informed that there would be a charge as I had damaged the bag. A heavy brass barrel was apparently bent by me despite the bag being used only a handful of .times. As I explai ed to them if I had been using the bag in a way to damage the fixture the whole strap would have broken. Apparently because they had never seen that problem before it meant that I had done it. Any other brand would have acknowledged the fault and repaired the item. Gucci products are poorly made which I guess gives them a chance to gouge in repairs. They do not care that they have so much bad feedback in terms of customer service. I only hope that this review encourages people not to buy their rubbish products and shop with a brand such as LV which provides quality customer care.
Alexandra
February 6, 2026
Luxury Image, Mainstream Service
I recently placed an online order with Gucci, expecting the kind of seamless experience normally associated with a luxury house. Unfortunately, the reality was very different.The parcel was blocked at the DHL hub because the shipment was missing required documentation for a regulated item. This is basic shipping procedure, and something a brand of this level should handle routinely.What was most disappointing is that I had to notice the issue myself through the tracking and contact customer service. There was no proactive communication, no apology, and no real sense of urgency. The responses I received were generic and slow.By the end of the week, the problem was unresolved, and I had to request a cancellation. I am now still waiting for confirmation of the refund.Gucci doesn't provide a luxury experience. This brand is mainstream, providing a mass-market service with a luxury price tag. Needless to say I won't ever purchase anything from this brand ever again.
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