hairstory.com Reviews
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4.3 / 5
Average user rating
209
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hairstory.com.
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hairstory.com Reviews
Read real experiences from customers of hairstory.com.
Brands may not incentivize or pay to hide reviews.
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Liana
March 23, 2026
I have been using Hairstory products…for 4 years.
I have been using Hairstory products for about 4 years and I love them!! I have fine coloured hair and Hairstory New Wash keeps my hair looking and feeling shiny and healthy. I also use the root lift for a little more texture and body and it works great! I also often recieve compliments on how good my hair smells🩷Their customer service is also fantastic. They answer any questions or concerns promptly and effectively.
Jamal J
March 17, 2026
Went out of their way to solve my problem
Had an issue with items fulfilled, they went out of their way to make it right for me, they even went as far as fulfilling some items from their American warehouses when those items were out of stock at their fullfillment centres here in Canada.
SUSAN WOLFE
March 14, 2026
This is the best hair product I've ever used
This is the best hair product I've ever used. I'm 65, have long curly hair, and have tried everything. Everything. About 5 years ago I got a trim and the hair stylist used New Wash. I've never looked back. Their customer service is absolutely wonderful. Any time I had a question they immediately responded and gave me great service. If you have curly, wirey, or frizzy hair (or all three) I would highly suggest giving them a try.
Angie Reif
March 12, 2026
Great hair and Customer service
I’ve been using hair story for years and i absolutely love it I have thin hair and it has made a huge difference I no longer have to wash my hair every single day for it to not look stringy- but the best part came from when I needed to pause my subscription for a few months the customer service I received was phenomenal in a world where pausing or cancelling a subscription is nearly impossible the Hair story crew was attentive and helpful I’ll be back soon Angie
Shona Bascon
March 11, 2026
I have gray hair
I have gray hair. New Wash makes my hair soft and manageable. Im often asked what shampoo I use and I always tell them New Wash. Customer service is fast, friendly, and helpful.Try New Wash, you'll love it.
Kenia A
February 27, 2026
New Wash = Dandruff ;(
I am a first-time customer and I ordered the New Wash and Styling Balm. I needed to return the Styling Balm which was a nightmare—I ended up not returning it because after the initial AI reply customer service was extremely slow, taking days per reply, and they never fully answered my questions. Their last email went completely unanswered, so I gave up.The New Wash initially seemed fine, but soon caused dandruff and intense scalp itching. I’ve used natural “no poo” cleansers for six years with no issues, so this reaction was alarming. I had to do a long clarifying routine with tea tree oil mix, apple cider vinegar etc.to recover.I still have a lot of the expensive product left, which I’m trying to use on my ends, but overall this experience was frustrating, expensive, and disappointing, especially after losing money on the Styling Balm and New wash and dealing with poor customer service. Very disappointed! *Hairstory has refunded me for the Styling Balm and apologized for their errors in communication and managing the return.
Jordan
February 19, 2026
Big fan of Pre-Wash
I've started using Hairstory recently and love the brand! Their Pre-Wash leaves my scalp feeling extra clean without being too dry and I love the convenience of being able to use one product in the shower to cleanse + condition.
Syd F
February 18, 2026
I couldn't love this brand more
I couldn't love this brand more! Hairstory has helped me love my natural hair. New Wash truly has brought my hair back to life.
Tom Bailey
February 14, 2026
If I could give 0/5 I would
If I could give 0/5 I wouldKeep charging me out of the blue despite not signing up for subscription AI customer service, can't achieve anything with them Bang average product awful company
E.M. Medrano
February 4, 2026
Impossible to return
I had no issues receiving my order but it's been a nightmare trying to make a basic return. Their chatbot directed me to a person who sent me a long questionnaire about how I used the product and then stopped responding when I said I would not be answering questions and did not want to try other products. I simply wanted a RETURN. I should not have to reach out half a dozen times for them to process a basic return that is within the 60 day guarantee window. I have never dealt with a company that makes it this difficult for customers. On top of the product being awful, their customer service is horrendous. I will never use their products again or recommend them to anyone I know.
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