halloweencostumes.com Reviews
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2.5 / 5
Average user rating
2856
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for halloweencostumes.com.
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halloweencostumes.com Reviews
Read real experiences from customers of halloweencostumes.com.
Brands may not incentivize or pay to hide reviews.
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Jonathan Frost
February 15, 2026
Refund that took 3 months
Everything up until I returned the item was great after that it was a shambles. Waited almost 3 months for a refund which I only got because I bothered to call them and follow up. If I had forgotten about it or not bothered to call I would never have got the refund. Seems shady, won’t be shopping there again. Back to trusty old spirit Halloween!
Ofer Reiter Agar
February 3, 2026
costume never came
i ordered a costume for my son 3 months in advance, with the economy shipping method that was suppose to arrive within 5 weeks, way before the time i needed it. eventually it never arrived. when i contacted them they said that since it was economy shipping, they can't help me and never got even a refund. would never buy from them again.
Dennis Gulick
February 2, 2026
Consistently fantastic costumes and…
Consistently fantastic costumes and excellent support anytime. They’re not just a once‑a‑year shop—they’re there whenever I need a costume, whether for Halloween or Storybook Character Day. Couldn’t ask for better!
James Campbell
January 30, 2026
Costume is MIA
I ordered a costume Jan 19th for a party on Jan 31st. I ordered expedited shipping so it would get from MN to AK quickly. I paid for 3 day shipping. As soon as I ordered, it immediately said it would take 4 days. Ok no biggie. The order wasn’t processed for 2 days, and of course the costume is nowhere to be found. I tracked to package to UPS and it says it will be delivered by Feb 6th. Absolute garbage! Thank you Halloweencostumes.com for screwing up my 50th birthday party. I’ll make sure everyone knows about this. I called the customer service and they refunded me, but that doesn’t fix the problem I now have. I tried to be understanding about shipping late and paying for 3 day shipping but at this point, a refund doesn’t mean much of anything. I would give this company negative 5 stars if I could. Do NOT order from this company.
Jessica Scheele
January 6, 2026
Amazing quality costume and excellent…
Amazing quality costume and excellent customer service!!!!!!!!!!
nameless
January 3, 2026
Horrible Business Practices
Genuinely awful company that does everything they can to keep your money, even when they don't hold up their end of the service agreement. I ordered 2 Halloween costumes and when they arrived, they were defective. It was too late to get a replacement in time for Halloween so I asked for a refund. Their policy says they charge you for return shipping AND an 18% restocking fee! Customers shouldn't have to pay that when the merchandise is defective, so I contacted customer service. First they tried to get me to keep the defective merchandise for 20% off. I said no. Finally they agreed to waive the fees, so I followed their instructions to send the merchandise back. I waited the (ridiculous) 4 week processing period for the refund to show, but it never did even though I could see that the package was delivered. It's like they hope customers will forget about it so they never have to pay out the refund! Luckily I kept records of everything because I finally got my money back by disputing the charge with my credit card company. And even then, this company tried to fight the dispute so it took longer than usual! I will never order from them again and I discourage others from doing so.
Maria Magdalena
January 3, 2026
SCAM!!
SCAM!!! DO NOT PURCHASE YOUR COSTUMES FROM THEM. LIED TO ME THAT MY COSTUME WASNT RIPPWD ALL SO THEY WOULDN'T REFUND ME. TOOK THE COSTUME, STOLE MY MONEY AND LIED TO ME.
Jaz It-Up
December 9, 2025
Awful useless customer service
Awful useless customer service. They use UPS Mail Innovations as their carrier. Check out the reviews for them You will never get your package or a refund.
Donna
December 8, 2025
I was not at all happy with the product…
I was not at all happy with the product I received. The size differences were very unreliable. I found customer service not at all helpful either. I will never order from this company again.
Samuel
December 7, 2025
Good experience 👍
Good experience 👍
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