hellocake.com Reviews
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3.9 / 5
Average user rating
938
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hellocake.com.
Brands may not incentivize or pay to hide reviews.
hellocake.com Reviews
Read real experiences from customers of hellocake.com.
Brands may not incentivize or pay to hide reviews.
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Tommi
April 14, 2026
Replacement charger
I reached out asking where I could purchase a new charger, for their butt toy and if not what the charger details were to buy a universal replacement. They emailed me back in a day and told me they’d happily send me a new charger. FREE! I got it fast. Only down side it was white not green but that preference. Would recommend this company
Deb
April 14, 2026
Did not work
Did not work. No tingling.
Clarissa Vela
April 10, 2026
delivered my package early!
delivered my package early!
Robb S
April 10, 2026
Service Personnel are great
Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quickly for a company that says "oh, we will replace this one, but next time you just get 15% off if you want to replace it," when either their shipping line or the carrier damaged an ordered product before it even got to me. That is not my fault, and penalizing a customer for that loses said customer.
Brett May
April 10, 2026
Very fast response
Very fast response. No waiting. Shipped product fast and stood behind there product.
Norma Rios
April 9, 2026
Easy ordering
Easy ordering, good product, a little long on delivery..
Nyla Lias
April 6, 2026
the toy i bought was okay
the toy i bought was okay
customerTimothy Brown
April 3, 2026
Always satisfied with time and privacy!
Always satisfied with time and privacy!
Lai
March 13, 2026
When my favorite “little sucker”…
When my favorite “little sucker” stopped doing its job, hello cake was very quick to answer me back and offer a replacement! I have never received faster care than I have with hello cake:)
JM
March 12, 2026
Bad product :-(
The customer service is spectacular! I was surprised at how helpful and willing they were to make things right with a defective product. Sadly their new Little Sucker is no better than the broken one that I needed replaced. I will not be trying a third time. I am happy with the first one that I bought it is OOOmazing. Please Go back to the original design of the Little Sucker because you had an exceptional product.
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