hellyhansen.com Reviews
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3.8 / 5
Average user rating
679
Total reviews
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hellyhansen.com Reviews
Read real experiences from customers of hellyhansen.com.
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Sergei Kossolapov
April 10, 2026
Warranty
Purchased down jacket for my wife 5 years ago and she had zipper started separating from jacket recently. Did not have actual receipt but did have some proof of purchase. Contacted HH customer service - they asked me to send info and pictures of the item in question. Answered a few questions along with sending photos and received a credit to HH store. Excellent service and company. Thank you!
marjon van kempen
April 8, 2026
Ordered a new pair of ski pants to…
Ordered a new pair of ski pants to replace a warranty issue with previous new ski pantsPants were not as pictured on the web site and returned them Process was seamless and credit was issued to my accountI purchased new HH pants at the HH shop in Chamonix France matching my Navy Blue HH ski jacketVery happy with the quality and service
Johnny Cheng
April 2, 2026
I purchased a pair of hiking shoes…
I purchased a pair of hiking shoes before, and found out it had some issues. Contacted the Helly Hansen customer care and the responded quickly within days and asked some questions. I replied them back and they responded again quickly within a day and resolved my concerns. Very good after-sales service and will definitely come back again for other purchases in the future.
sabrina taleb
April 2, 2026
Amazing custumer service
I had an outstanding experience with Helly Hansen’s customer service. I encountered an issue with the zipper on a coat I purchased over three years ago, and I was honestly not expecting much given how much time had passed. However, I was pleasantly surprised.Their team responded quickly when I called, and they were professional, understanding, and truly helpful. They took the time to assess the situation and offered a solution that exceeded my expectations. The entire process was handled in less than a week, which is incredibly impressive.It’s rare to find a company that stands behind its products the way Helly Hansen does. This experience has definitely reinforced my trust in the brand. I highly recommend Helly Hansen — their products are worth it, and it’s reassuring to know they are there for their customers if anything ever goes wrong.
John H
March 30, 2026
Great Customer Experience
My jacket was damaged while skiing and still under warranty. HH honored the warranty and exceeded my expectations for customer service. A brand that stands behind their products is rare to find these days.
Liz Wolf
March 27, 2026
Very prompt service and truly honored…
Very prompt service and truly honored the warranty on their product. For this reason we are very loyal to Helly Hansen.
tadhg keyes
March 26, 2026
Had an issue with a jacket bought just…
Had an issue with a jacket bought just outside the warranty period, I was given a number of options for a replacement, store credit or to get repaired. Communication was excellent and prompt, a perfect experience from start to finish
Glen Foster
March 24, 2026
First Class service
I purchased a hoody back in November 2025. It had little use when I realised that the waist had bobbled up and a patch on the chest area had some signs of wear. I contacted Musto who replied by return email to say the item was covered by the 2 year warranty and that I could have a replacement or a refund. I replied to say I would take the replacement and asked how to return the faulty item. I was told that there was no need to return it. So I get a new replacement and to keep the faulty one. Win win thankbyou to Kevin fromMusto for his very swift reply and help. Excellent customerService.
Leah Geller
March 23, 2026
I LOVE my Helly Hansen rain jacket
I LOVE my Helly Hansen rain jacket. In the summer, it's super-packable and can be pulled out if it's raining. In the winter and shoulder seasons, I layer it over a down seater and it is fantastic. Overall, a great company with a great product!
Hamp Beddoes
March 23, 2026
Excellent experience
Promptly responded in a polite and respectful manner. They remedied the discrepancy quickly and in a meaningful way.
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