herbspro.com Reviews
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Join 3,189+ users reviewing Herbspro. Read verified ratings and real customer experiences on herbspro.com before you order.
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3.4 / 5
Average user rating
3189
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for herbspro.com.
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herbspro.com Reviews
Read real experiences from customers of herbspro.com.
Brands may not incentivize or pay to hide reviews.
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Sue
April 13, 2026
I attempted to place an order
I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was incorrect. (It was not.) But when I checked my bank account, I had three pending charges! I contacted my bank, then HerbsPro by email. Received a quick response to wait to see if they disappeared. So I waited a few days, and then received another follow up email to check on the situation and let me know they were not seeing any order or charges on their side. So high marks for customer service, but not so good on the order side.
customer
March 28, 2026
Ordered 17 days ago and it still hasn't…
Ordered 17 days ago and it still hasn't shipped
Steph
March 7, 2026
They don’t respond to emails or…
They don’t respond to emails or questions on shipping. No updates. Nothing gets shipped, but they charge you.
Danielle
March 5, 2026
I received the wrong product
I received the wrong product: tape 1in instead of ¾ in (the website was mislabeled: I asked them to correct but they did not). I managed to get someone on the phone who promised to send me a return label within 48h. I never received it. Then I tried to call multiple (20X) times and was never able to get someone on the phone.I also emailed but received no response.Really sloppy web site and extremely bad customer service. I will never order from Herbspro again
Renee
February 24, 2026
Truly bizarre
Truly bizarre experience. I placed an order, but after a week there was no shipping status update. Multiple attempts to reach customer service went nowhere. Finally after 2 weeks someone answered, but it sounded like they were speaking another language and working out of their house. Totally unintelligible.The purchase was pending on my credit card, but never went through. The charge was finally dropped, and I found the product elsewhere.
Peter H.
February 10, 2026
Damaged Cans of Soup
Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line.Unfortunately received only 8 of 12 cans (looks like 4 cans must have fallen out on the way), and all 8 were so badly dented that we are worried that contents are now potentially unsafe to eat. Had been tightly packed inside a very flimsy cardboard box with almost no padding and very little tape. A label marked "RECEIVED IN DAMAGED CONDITION" was added by shipper (USPS?).After calling, emailing, and submitting photos to HerbPro and review by their "operations team", a full refund was provided. This was appreciated, but it should not have taken so much time and effort to justify and obtain approval.Their packaging procedure for products like this needs a serious overhaul.
Sam
February 9, 2026
Its been 2 weeks since order was…
Its been 2 weeks since order was placed. Order still hasn't shipped and support has stopped responding. Do not order from here.
Allison Callahan
February 3, 2026
I was sent the wrong product and…
I was sent the wrong product and despite contacting customer support several times I have yet to receive a refund despite returning the incorrect product
Lani Sear
February 1, 2026
Will definitely order again
Placed an order for delivery to Australia. No issues and arrived fast I think it was only like 2 weeks or so. Will definitely use this site again.
Schmitt
January 10, 2026
Sent wrong items- no return/refund- HORRIBLE COMPANY
They sent me the wrong items and now are not responding to me when I ask to return them and get a refund! I've sent them multiple emails and left them multiple voicemails to no avail. Absolutely horrible- I'm out $130! Stay away from this company!
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